Alldata

After being forced to subscribe to a manager program that is not user friendly with very limited support even though you asked for the service to be discontinued at the FIRST 30 DAYS the said contract All Data continues to bill you.

I purchased an OEM Vehicle Repair subscription. While registering the subscription «Gift Certificate Code» from the personal subscription card, a fault note popped up: «your gift code has expired.» This particular problem was not outlined on FAQ or any where else on the Alldata web page. There is a «contact us» which gives you only default reasons to email them. I figured out a way to write a specific problem, only to be told I would receive a response within two business days. Two Business Days?
One day later I did receive a new code which worked just fine. I am using the manual, but I don’t know how to find part numbers.
I would buy from Alldata again.

Paid for alldatadiy 5 YEAR subscription. There are NO procedures or illustrations for my vehicle. Total rip off.
I asked them to give me a full refund of five years subscription. They denied the refund because I was over by one day waiting for the responses from their «support»
Email because they do not have a phone number for support… gee I wonder why.
Total RIP OFF, AND NOTHING SHORT OF A FRAUDULENT BUSINESS!

We’re a relatively new shop and can’t afford any downtime. When we had a software issue Lindsey stepped up and gave awesome service. Had a new disc to my door the next day and got us rolling again. Thanks Lindsey!

Our account number is 632 901. We paid our last bill (for services and updates not received) to AllData on 6÷26÷14 with Mitzi Courtney at extension 3208. The confirmation number for the final payment is 169 767. We received another harassing bill from AllData dated 7÷14÷14 asking for a new payment that our business does not owe. Avoid AllData. I recommend ProDemand for better quality automotive repair information and honest billing center for customer service. They have been harassing my family’s business for months with letters and phone calls.

The software is descent if you have a small shop. It would be much improved if they combined their repair and manage programs to avoid redundancy. My biggest problem with Alldata was their customer service. If you have any type of billing disputes, good luck getting it resolved to your satisfaction, especially if you end up talking to Stephanie. She tends to give horrible analogies that don’t pertain to our line of work at all to make you pay the disputed amount. Eliminate Alldata from your list and begin moving forward for better options. It’ll save you a tremendous headache.

After a billing dispute with AllData, my initial feeling about their customer service was pretty negative (1 star negative).
However, after a good bit of effort, I managed to talk to two people — the first was Dale Lyons, who is the manager of the customer service department. The second person I talked to was Dale’s boss, Robert McBride.
Dale Lyons was excellent — he listened to my concern, clarified company policy, and promised to take my dispute up the chain. He also followed up with me quickly. Nothing but good things to say.
Robert was professional and fair as well.
While I believe it took too much effort on my part to reach the powers that be at AllData, I will say that they were friendly and reasonable when I finally had a chance to present my case. After discussing my problems, we arrived at an equitable solution that — while not ideal — I can live with.
My advice to anyone with a problem at AllData:
1. Don’t be bashful about asking to speak with a manager. I went numerous rounds with one of their customer service reps, and while I think she was just following orders, she was not helpful.
2. When you speak with Dale or Robert, trust that they will work to solve the problem.