Advance Auto Import

Took my car in for the first time at this shop. Joe and Steve are very knowledgeable, approachable and very nice guys. I was treated with respect and everything the car needed was explained to me also all the prices were upfront there were no surprises. The work they do here is top notch. I will definitely be taking my car back here again for service.

The owner yelled at me in front of five people because I told him he ripped me off. i used a 29.99 coupon and he did nothing except give me an estimate that was a 1000.00 higher than anyone else. DO NOT USE ADVANCE AUTO IMPORT. They are terrible. the owner was rude and unprofessional. He did this in front of the owner of Ray’s Automotive, three of his workers and a customer.
Worst place I have ever gone. His prices are twice of anyone else. A total ripoff.

If you think you getting quality work here. You ‘re not. They charge up your parts (more than double). If you don’t read the fine print or understand what they put in your engine, you better ask someone. I was promised a top of the line starter for $ 388 (parts only), yet I ended up getting a remanufactor /​refurbished starter which runs around $ 126 elsewhere. However, they will convinced you that their parts are honest pricing. Explains why the fine print said 6000 miles warranty only. This means there’s a high chance my starter will fail on me after the 6000 miles.
Unfortunately, what’s done has been done. All I can do is informed others about this business.
My total parts & labor was $ 750. With this price, dealership is a better option. At least, you ll get what you paid for. Unfortunately, the closest dealership is a bit far away.
Hopefully, this review is useful to those of u out there.

I took my truck their in December of 2014 to get it smoged. 5 minutes after they started working on it they said the check engine light is on. They can not pass it. Instant fail. However for $ 95.00 they will tell me what is wrong with it. Sounded fair for a diagnosis. They came back 5 minutes later and presented me an estimate for $ 1117.74. WOW ! They said it needed a knock sensor, a new thermostat and a new radiator hose for it to pass smog. So i gave them their $ 95.00 + $ 40.00 for the smog fee and left. I had to do a little investigating. I took it to a friend of mine who is a mechanic. He whipped out his little hand held device, plugged it into a port right under the dash and read the error codes.(took him no more than 150 seconds) He said replace the top radiator hose and bring it back to me. 99.5% Chance that is your problem. (you could tell the hose was bad) So i spent the $ 20 and replaced it in 10 minutes. Took it back to my friend and he cleared the codes. (another 150 seconds… or less) He said drive it for 100 miles and if the check engine light does not come back on you are good to go. So I did and wallah ! it passed ! (obviously took it to a honest smog shop where it passed.)
A simple version of these «hand held devices» can be purchased at any auto parts store for about $ 65.00 dollars. In fact if your check engine light is on most auto parts stores will come out into the parking lot and plug it in and tell you your error codes for free and not charge you $ 95 to do it. The guy at the 2^nd smog shop also says he does it for free all the time as do most honest smog shops. But just a warning… Advance Auto Import will charge you $ 95.00 for it.
Also had they just advised me that the problem was most likely just the radiator hose instead of giving me an estimate of $ 1117.74 maybe giving them $ 95 + $ 40 would not be such a horrible deal for their advice. I know they have to make $$. And if they had been honest with me i would of become a loyal customer for life. But they rolled the dice trying to make a quick score and they got caught. Also the more I think about it don’t you think the $ 40 should of included taking 2 minutes to tell me what the error codes were instead of charging me $ 95 on top of the $ 40?
Their are plenty of honest smog/​repair shops in the city. If i was you I would avoid this place at all costs. If they get even half a chance they will rip you off big time. :(

I am beyond happy with this place. I paid $ 95 for a diagnostic. Joe called me and explained what needed to be done and gave me the cost up front, no hidden costs. I picked up my car later the same day, I was shown the replaced part. My friend confirmed it was correct. I left thrilled that my car no longer had the check engine light on. The shop isn’t near my home, but it is definitely worth the drive. I totally recommend this place. Ask for Joe to make an appointment.

These guys are knowledgeable and honest. First time at the shop but definitely not the last… I highly recommend

Great local Elk Grove Mercedes repair! Have been looking for a local repair for 3 years and well worth the wait!
They found the problem quickly and got it all fixed up.
Hope I don’t have to come back soon, but I will be back when my car needs more work!