Aaron Brothers

Here is an update. Two days ago I was contacted by the manager Ashley. I had posted my review here and she read it the same day. I also wrote corporate about the same issue. Ashley also received a copy of that complaint. Ashley invited us back so she could correct the error her employee made. Normally I would not have gone back due to the manner of how my wife and I were treated. But there was something about Ashley mannerism that made me reconsider.
Ashley made good on her promise to correct the problem. But what impressed me more than just a refund and an apology is that Ashley did not… I repeat … did not make excuses for her employees actions. She admitted to me that her employee was wrong and her company does not and will not tolerate that kind of customer service. That impressed me more than anything. I usually get an apology and hundreds of excuse’s by managers of a business that I had an issue with. Not Ashley. My wife and I will go back to shop there in the future.
I am not holding Aaron Brothers responsible for that one particular employees bad decision and actions. One thing I can tell you about that particular employee/​cashier that she does not know state law concerning advertized sales, and she definitely needs a great deal of training on what good customer service is all about. Something I feel Ashley (the manager) will take care of right away.
Ashley did show a genuine desire to have great customers service. Thank you Ashley. I just wish more managers had the same philosophy on what customer service is all about like Ashley has.
I gave this business a 3 star rating today only because I want to see if things really do change there before I give a higher rating.

After my last experience. The general manager Ashley contacted me and made every effort to correct my previous experience. Fantastic customer service!

I keep reading negative reviews about this place, but I’ve had nothing but positive experiences here.
I remember one time, I asked to try and put a picture in a large frame, and I accidentally broke the frame. I offered to pay for the one I broke plus another, but the manager said it was an «honest mistake», and was extremely understanding.
The manager cares more about the relationship with the customer than making money, and that’s a hell of a lot better than 90% of other businesses out there.
I would come here for all my framing needs. These people are honest and hard working.

There were absolutely no customer service, right when I walked in there were no associates up front, I can hear them all in the back organizing and chit chatting. There is an abundance of varieties of frames, which I am pretty intrigued by. Frames that are a bit pricey but unique and different, you can also customize. They are currently having a buy one frame get the 2^nd for a penny; however, they were a few minutes to closing so I did not want to with hold them to after hours as I’ve been in retail and comprehend the feeling of that. I left without a purchase even though there were a few items I really liked when I picked up, but decided I can live without since no associate cared to make a sale by providing any greeting or customer service skills.

Aaron brothers Elk Grove on laguna blvd is currently under new management since the previous reviews were written. We have retrained and hired new staff. We have built a top notch custom department focusing on our customers needs, budget, and style. Our sales model is based on excellent customer service. I hope you can revisit our location specifically any customer that may have had a bad experience. Please ask for ashley and I assure you I will go above and beyond. We thank everyone for their business!!!

Extremely poor service at this location. Went in to have two sets of matting made for two pictures my wife took. First person pointed out where we could select matting, after picking out the matting the «manager» told us we could not use that matting as it was for sale only not for them to cut and use. Manager left and directed a third person to help us who proceeded to change the colors of the matting we selected and told us a price $ 20 more for each picture than the manager quoted us. Not impressed will not be back. In the end we went to Michaels see our review there.

This store has a variety of merchandise to purchase. First thing is picture frames of course.
One thing they do sell are the Papyrus cards which can be pricey but they can be framed or are so pretty to keep for a lifetime!
A lot of gift items can be purchased or for that matter purchase a gift card here for that family member or friend.
I can shop here for awhile… love the inventory.

I’ve only had great experiences at this Aaron Brothers. Between the constant deals and sales, every custom frame I have made is gallery worthy at a fraction of other custom frame shops, and the fact that I’ve never gone in there and not found a perfect stock frame, I don’t bother going anywhere else. When I need custom framing, Gabriel is my guy. He gets serious when putting together the perfect matte/​frame color scheme to make images pop!

Purchased custom framing at the beginning of December 2013 and did not get my picture until end of January 2014. Nice store. Unknowledgable staff. Overpriced. Coupons very misleading. The first time I went to pick up my picture the frame was wrong. Not what I ordered. It took two employees to figure this out. They read their paperwork and wholla. They were wrong. Second, Third, Fourth, yes four times I was at the store, and they could not get the bubbles out of the picture. If they are experts they should have known from the get go how to frame a thin papered print. They had to google that the print was a restored print. I could have told them that. Needless to say, the store staff, Gabe, Shane, a rude woman named Jane or something and the district manager Maritsa were not helpful at all. If you don’t know Michaels is also owned by the same corp. Go to Hobby Lobby where you can get a great price and some knowledgeable staff. Aaron Brothers charged my card $ 387.00 and held onto it for a whole month and I got nothing in return. In the end I came home with an unframed print. Thanks for nothing guys. And thanks for being so compassionite to your customers. I will be sure to tell all my friends (word of mouth).

This place can be expensive but they do have decent sales that draw me in. The store has an okay supply of art supplies and for the most part I find the things I need elsewhere since I am a frugal individual.
However I do love the staff and find them to be happy, maybe not the most knowledgeable at times but helpful. The good staff is the reason I decided to give a higher score

Every time I step foot in this store, it brings back memories of my youth when I was an art student in the early 70’s. They carry so much more than what was available to me back then. I was always looking for oil paints in different colors and brushes of various sizes to add to my collection. Preparing and dreaming of one day painting that masterpiece that would bring a lot of money after I was dead! If only I had continued my enthusiasm up until now, maybe I would have been really good at it! LOL!
Their inventory covers so many artistic styles and media, from drawing in charcoal, pen, pencil, pastels, water, oil, acrylic and spray paints. I was actually impressed at the selection of pre-​made canvases that were available in every size imaginable. I remember when I had to buy wood frames, cut lengths of canvas to fit the frame, then staple gun everything tightly together for a flat, taught fit. Yes, those were the days!
Aaron Brothers is totally devoted to the artistic minded, whether you create by brush stroke or just appreciate art. Half of the store provides standard and custom framing, prints for sale, gift items, cards, jewelry, and even a children’s center. I wouldn’t say they have the cheapest prices around, but they do offer a nice enough selection to be a one stop shopping experience for the serious artist.
Maybe there will come a day when I can actually retire and relive my youth. Aaron Brothers seems to have this capability of reigniting an old passion! Time will tell…

Love the selection. Hate their prices. Just bought 2 frames, 2 mattes, and added wire hangers to the frames and paid over $ 55 dollars. IDK? To me, it’s pricey for what it is. I could have bought a pretty shirt or something at The Rack instead for the money, but all I got was frames and matte’s. FML. LOL Oh well. I’ll be back on occassion.

Super helpful customer service. Relaxed environment. Great prices when the have their sales.

I know it was early, around 10:45 this morning, but really? Two clerks and one other customer and NO ONE approached me to ask if I needed help finding something. I thought about asking but I was concerned I would interrupt their conversation about a party or something they all went to. Disappointing and frustrating. First time that’s happened – must be new (absentee) management? Or just disinterested clerks.

This was my first time here, but I’d heard such good things I thought I’d give them a shot. I had a very special piece that needed care during framing. I was given some solid advice, and quite a few choices. When it came down to a total, the clerk searched for coupons and discounts, and I was given a 50% discount! (They honor other store’s coupons.) Still, it was sticker shock. The finished product is due in 2 weeks. I hope it’s worth it.
Other than being incredibly short-​staffed, 2 clerks for a Saturday afternoon, I was pleasantly surprised by the whole process.

This location has been very helpful each time we’ve needed something framed. They also have a huge selection of cool frames as well as art supplies and gift items. They are always offering some kind of special. I’ve been asked each time I’m in the store if I need help finding something. The employees are very attentive. It’s even better because it’s close to home so I can always pop in to see what they have!

We went «window shopping» for frames over the weekend, and I had a little sticker shock over some of the prices. I guess I have been spoiled by the Penny Sale, which happens twice a year. I think it’s in January and July, but you’ll see and hear plenty of ads for it. Between then, I recommend exercising self restraint. When you buy one and get one for a penny, their prices make sense. Otherwise, not so much.

Was extremely disappointed… not only was I not greeted when I walked in the door, I could not find any employees to help me find what I was looking for as I walked around. And mind you, I walked all through the store and was probably there at least 5 – 10 minutes. It was not until I was headed toward the door to leave that I finally saw an employee, who was cleaning/​arranging something near the front windOW. She neither looked at my nor said a word as I walked out. WEAK.

Being a photographer needing to frame my work on a regular basis i love arron brothers they always have what i need. their penny sales are amazing such a great deal. The ladies at this particular store remember me and always asked what im framing this time. cant say enough good thing about them.

5 THUMBS UP! =)
I went to Arron Brothers in Elk Grove last Saturday to have an oil painting framed. Thanh greeted me and ended up helping me find a canvas, and explained to me the process, etc. He was very friendly, very warm, and although there were other people shopping around, he didn’t rush me. (I hate that!) He helped me get done what I needed to get done and I was on my way!
I picked up the framed painting last night and he was there again! He greeted me again, «Hiiiiii!» I love that! He grabbed my painting, took it out of the packaging to show me it before I left. He made sure I was happy with it, and I was! It’s gorgeous!
What I love most about Aaron Brothers is their customer service! I noticed the other workers greeting the customers as well. «Hi… can I help you look for something today?» Good customer service is hard to find… GREAT customer service is even harder. Aaron Brothers has it down!
Thanks, guys! *****