Merlin 200,000 Miles Shop

Thank you Merlins for GREAT customer service and a wonderful job on my car. They fixed my car quickly and were very honest. Best price around! Highly recommended

Had my 2006 Ford E2 50 van towed to merlins had to have a serpentine belt replaced charge me double what anybody else would have but I had no choice as the belt was busted. While there I asked them to check my front in and front brakes while changing the belt they told me I needed an alternator front brake pads and rotors calipers and possibly will bearings with an estimate of over $ 1600 when I picked up my van I laughed at it I couldn’t understand the estimate it was so confusing. I then took my vehicle to a certified technician and a member of the better business bureau credited. I told him what I expected to have done and he gave me a price less than half of what merlin muffler did. Still expecting a large amount of money coming out of my wallet I call to find out if my vehicle was ready he said yes your vehicle is ready there’s nothing wrong with the alternator there’s nothing wrong with the brakes there’s nothing wrong with the rotors the calipers or the bearings come get your vehicle no charge. This garage is crooked I wouldn’t trust them to put air in my bicycle tires. I wished as a community we could put people like this out of business. I can’t imagine how many good honest folks have been ripped off by these people. Something very bad should happen to them

if I could give no stars I would. I was quoted over the phone $ 300 for brakes. when I came in it took over an hour to give me an estimate price. they priced me $ 1500 for brakes alone! I told them I had to leave and would come back and pick the keys up and the car. when I arrived for the car, the guys inside were standing at the window laughing and bickering because I had to jump my car. worst customer service I’ve ever had. I don’t recommend this place to my worst enemy!!!

I went for an oil change an hour before closing. They had only 2 cars up, and staff sitting around. I indicated i needed an oil change. They looked at the clock and said sorry, they couldnt take me. Will not go back.

I brought my 2003 Honda CR-​V in to get a rear stabilizer bar link replace. Spoke to the owner Ace and he gave me a very fair price, so I decided to have both of the links replaced. Ace also hooked me up with a Merlins Advantage membership which I can use for future services. Very happy with the overall experience.

Not very informed. I took my Daughter’s 2002 Jetta in with a leaking exhaust. Tracey the service manager quoted $ 1200 (with a 50% discount on parts) to change out the catalytic converter. Said it was very labor intensive and hard to reach.
Took the car to Velasquez Muffler on Roosevelt in West Chicago and got it fixed for $ 130 in 20 mins. They changed the pipe connecting the manifold to the catalytic converter.
Tracey even argued with me that I didn’t know what I was talking about when I suggested changing out the pipe only. She said the welder couldn’t fit in there.
There was no welding done by Velasquez, one flange and one clamp, less than 40 mins including the time to inspect and estimate.

Do not waste your time, poor workmanship. Repair/​labor guarantee only lasts the 30 days they give you. Nothing but problems!

This place is terrible they are all about up charging it took them from 9:30am to 5;00pm to do my brakes after telling me that it would take a couple of hours

What a liar. Went in to get my husband’s back break pads replaced. They had just started making a noise over the weekend. The car is only 3 years old with 29k miles. Guy tried to convince me to replace the rotors as they were rusty. Let’s just note that while the other part of the rotor might have been rusty the portion with the break pad had no rust as there was no caliper damage. The man admitted that nothing was wrong with the caliper and the rotor thickness was not a problem. Said the rust could cause continued noise, etc. 2 break pads a tire rotation and labor 190 still a rip off but better than the 350 he quoted for the unneeded repair. Breaks make no noise no pulling and no play in the break pedal. Shame on you. Will never return. Stay away. If I could give it zero stars I would.