Firestone Complete Auto Care

Wish I could give this location negative stars. I used to like the Firestone location in Elgin il on Randall road but recently I have received the absolute worst customer service I’ve received from any company. How do I get in touch with a manager. The staff only wants my money and wants to push me off to another location to fix the wheel alignment that they half assed fixed. Very disgusted with the level of service here. I have never been so pissed at a company. They won’t get me in touch with upper management. I understand that you have many customers and I don’t matter but I want my concerns heard.

Went in to do an über inspection, supposed to bring a two page form. I ask the guy to print it for me to save some hassle. Instead of telling me he can’t which I may have accepted, he says I don’t have a printer. There was a fax/​copy/​printer right behind him. So I left. Could have printed two pages and made 20 bucks but I guess that’s not worth it is it?

I have an update to yesterday post.
The manager Ron called me personally and apologize. He was quite nice and very sincery about how he expects his employee to treat the customers.
I am very please with how quickly and expediously this issue was handled.
I would like to say THANK YOU Ron!!! Because of your sincerity and quick response I WILL be bringing my car back to Firestone for all future maintenance and repairs on my car.
Again thank you Ron, I like to support small businesses on my area and I hope you know that you made a loyal customer out of me.

I don’t have a single good thing to say. I had to try 3 times to start my car yesterday and then today it made a loud clunking noise when I tried to turn it on so I took it to Firestone. After about 4 or 5 hours I was called and told they couldn’t find anything wrong with the car. Then they charged about $ 30 for labor just to tell me they were too incompetent to figure out what was wrong.
Then they had «recommended services» listed on the receipt. I asked what this meant since I was told everything was fine and I got an unclear and somewhat short response about it being manufacturer’s recommended services whatever the hell that means. I asked if those services would help the noise I heard and he said, «No, we didn’t hear anything wrong with the car, if you could bring it in when it’s making that noise that would help tremendously.» Well, I did bring it in when it was making that noise. It made the noise on my way to this stupid place. Then when I tried to explain when I heard the noise I was rudely interrupted and told to «hang on, my other phone is ringing.» Not «could you please hold, I have another call?» Screw them! I hung up and will NEVER take my car to this unprofessional and incompetent store again.