Mike’s Appliances

We purchased all of our kitchen appliances from Mike’s and we are so happy with the service that we received as well as the products. Will definitely purchase from this local business again in the future.

I purchased new kitchen appliances from Mike’s; I wasn’t sure about the size of the stove (because of the configuration). Mike came out and measured and got me squared away. I wanted an ice maker in my new fridge, and Mike’s was able to come out and install the water line for me. I ordered my appliances and they were delivered and installed without incident. I liked doing business with a family run company. I do agree with other reviewers that not everyone is as helpful as Mike — he knows all the appliances and features.

We purchased a stove from Mike’s and I don’t think I’ll ever buy anything else from Mike’s again. The front staff were no help. They didn’t know anything about the different features of the stoves on their floor. The stove we decided to purchase was not in stock, so they ordered it for us, but due to this they couldn’t schedule a delivery day because they weren’t sure when the stove would arrive. I was told that once it arrived that they would call me and they would be able to install the stove within 48 hours of the stove arriving to Mike’s. (Keep in mind we were completely without a stove) Once the stove arrived they did call, but they didn’t have an open delivery slot for 5 more days so the 48 hours promise was not accurate. So I waited 5 days. The stove was delivered and installed without any further issues. Mike’s is not the cheapest place to purchase appliances but I did like shopping from a family business. I just wish the customer service was better.

I needed 2 appliances, a stove and a washing machine, looked at so I called Mike’s Appliance. An appointment was made with all of the professionalism and courtesy that you would hope to receive. 2 days later, Richard arrived with even more professionalism. My repairs were completed in a timely and very clean manner. My home is in balance now, but if I need something new or fixed again, Mike’s Appliance will be my first call. Thank you for exceeding my expectations!

Mike reached out to me regarding my review and quickly resolved any issues that i had. After Objectively reviewing their service they were quick to accommodate an appointment and even were able to arrange an earlier date to look at the inoperable freezer. They were out the next day but unfortunately unable to repair. The solution was to buy a replacement appliance. I was frustrated with having to come out of pocket and unfairly reflected upon Mike’s Appliances. After speaking with Mike on the phone today for a few minutes I was able to realize this and hopefully work with them as a partner to resolve any appliance problems that may come up.

Mike can be helpful but not all employees share the same attitude.

I’m writing about Mike’s Appliance repair service, and about Richard – who is one of their technicians. I’ve never purchased an appliance from Mike’s, but each time I’ve called about a problem with one of my 20-​year-​old appliances, I’ve been lucky to have Richard sent to take care of it. He is thorough, efficient, willing to answer questions and – most important – whatever he does has always taken care of the issue. I’ve never had to call back for additional work. I’m grateful that their fee is reasonable, and that Richard has kept my refrigerator and my stacked washer/​dryer (very difficult these days to replace as top-​loading) humming along – I hope for years to come. Thank you Mike’s! and – especially – Richard!

We were looking all over the place for a new washer and dryer and found the best deal at Mike’s. We’re thrilled with the machines, but the best part of the deal was their service. The two appliances came several days apart. They delivered the washer first, and it arrived exactly when they said it would. The two men who set it up for us were friendly, polite and did a great job. They gave us a date for when the dryer would be delivered, and we were surprised when they called us and said they could come earlier than expected. How often have you ever had a repair or delivery person actually show up early? Also must mention that everyone in the office was just as helpful and great to deal with.

I called Mikes Appliance about a repair I needed on my range hood. The clerk asked me if I had purchased the range hood from them. I told her I had not purchased it from them and she told me they would not repair it. I asked her if she knew of a another company that I could call for service repair and she said she did not know of a business that could help me.
So much for repair service.

Mike is not the nice guy he appears to be. I was referred to him by Electrolux for a service request. I spent 30 minutes on the phone with Electrolux providing end to end details on my washer’s error code and paying for an extended warranty that Electrolux confirmed would even cover a new washer if necessary. I was told Mike would call me within 48 hours. That was last Thursday.
It is now end of day Wednesday and I have spent an entire week waiting for Mike’s call then getting the runaround from him that Electrolux supposedly cancelled my service request.
Upon calling Mike myself on Tuesday after not hearing from him for five days, he initially referred me to other appliance repair places and informed me that Electrolux cancelled my order. I immediately called Electrolux to get confirmation only to learn that not only was the request not canceled, but there were two open tickets sent to Mike for my washer. Why would Electrolux partner with a company with no accountability?
Mike says in his voicemail that you can text his cell for a faster response. I texted his cell Tuesday upon speaking with Electrolux and didn’t receive response until 6AM the next morning via phone. Not the message I’m looking to wake up to.
When Mike and I finally connected via phone Wednesday afternoon he told me Electrolux’s warranty doesn’t cover his service, stating several loopholes that were never brought to my attention by Electrolux. In spite of me giving Electrolux all the information about my washer, including the error code, Mike wanted all the details again.
He didn’t only try to charge me extra money that I was explicitly told my Electrolux they would cover, but he continued to give me the runaround that Electrolux’s systems are down and so forth. If this story was, in fact, true, and Mike was a trusted contractor of Electrolux that wanted these referrals, why would I, the customer, be forced to be the middleman on his behalf? This is without a doubt something that an upstanding company with strong relationships troubleshoots; not the customer.
Mike is lazy and does not care about his customers. He doesn’t seem to want his Electrolux partnership anymore so if you get referred to him, ask for a different referral. In the time I have spent trying to communicate with Mike I would have had another repairman at my house with service fully covered by Electrolux.

We recently purchased a home and needed a washer, dryer, fridge, dishwasher and new microwave. At first, we were overwhelmed with all of the options for so many appliances but we quickly found that Mike’s is the best appliance store ever. Even though we looked at the same appliances from Home Depot and Lowe’s, Mike’s ended up being cheaper. Mike and his staff are easy to work with and never tried to up-​sell us on unnecessary features. The team worked with our schedule to install the appliances perfectly so that when we moved in, there wouldn’t be any issues.
Fast forward a month and our dishwasher has a weird issue with lots of stagnant water. I called Mike’s in the morning and a repair tech was at our place at 2 that same afternoon. It took 20 minutes for him to fix it and, more importantly, he taught us how to fix the problem ourselves if it ever happens again. And he didn’t charge us for a full visit because it was a small repair.
I wish we had a reason to buy more appliances so I could go to Mike’s again.

I have been a customer of Mike’s for a lot of years, ever since we moved to Pinole… pretty much every appliance we own has been purchased from Mike! He and his family and staff are wonderful to deal with and offer very competitive pricing and great service. Any time we need to replace an appliance we go straight to Mike’s for their expertise and assistance. Beyond sales, Mike’s does outstanding repair work. We had our refrigerator fixed a year or so ago and it was done quickly and reasonably. We don’t use anybody else for our appliances!

I was so impressed with Mike’s Appliances, I had to write a quick review. My husband and I were preparing our house for sale, and there were SO many details to take care of, I was definitely overwhelmed. One detail was to replace the oven, which was not functioning, and had an expired service warranty. I went to the big stores, Home Depot and Lowes, and was blown away that I couldn’t get them to follow up on the «in home measurement» appointment, or call me back when I called and the «guy I needed to talk to» wasn’t in on that day of the week.
Fed up, I thought I would try a local company instead, so I called Mike’s appliance. Within minutes of being on the phone with me, they had talked me down from buying a new oven and instead got me to set up a repair appointment. They came out the next day, fixed the oven in 20 minutes, and charged me a fraction of what I had thought I would have to spend. Easy-​peasy, on to the next task!
Not only was their service good, but they definitely earned my loyalty by not letting me spend $ 1000 on a new oven I didn’t need to buy. Never again, with the big stores! When my husband and I buy our next house, if we need to buy any appliances, I am definitely giving my business to Mike’s Appliance!

Have bought 8 appliances there. Will NEVER buy so much as an electrical cord there again. The last two washing machines I have bought brand new there — garbage. I gave them a second chance and the second one was garbage too; they have no problem selling you an item with poor reviews nor do they tell you the full story on features or pros and cons with things like He washers, etc… they just want to move whatever they have in stock.

I’d recommend this place for repairs Forsure! My dryer and washer were both broken. We called Saturday to see about getting it serviced since we noticed a leak. The washer wasn’t draining or spinning and the dryer wasn’t always heating and drying clothes. Unfortunately they don’t service on the weekend but they were able to squeeze us in for Monday evening. Our repair Tech was David or «Dave» he came and was in and out within 30 mins today fixing both. Turned out that we needed a coil kit for the dryer and a Lid switch for the washer and the leak we noticed was actually a plumbing problem not related to the washer that we fixed saturday. I love when things can be fixed in such a timely manner. He did the job fast! No complaints! If he hadn’t been so fast I would’ve tipped him lol thanks again!

These guys are great. The first time I used them was about 25 years ago. I needed to repair my grandmothers washing machine. It had just spewed water all over the floor. I had no idea what I was doing but I had tools and time. I took the thing apart and fount two rubber seals that looked bad. I will never forget showing them to MIke. He said, «The problem is, that’s not really two parts. That is supposed to be ONE part.» He set me up with the parts and some advice and sent me on my way.
Over the years I’ve purchased a number of parts for my washer and dryer from Mikes and when the old washer finally wasn’t worth repairing, we purchased a new one from Mike’s. They delivered it and set it up quickly. Within a day we discovered a small problem with the unit. MIke’s came out and fixed it on the spot.
That was about 12 years ago. We do a lot of laundry and I’ve had to replace washer and dryer parts several times. Mikes’ Appliances has never let me down. Service is top notch and advice is always delivered with a smile!
I would recommend them to anyone.

Update: I had my first experience buying a brand new appliance from Mike’s Appliances, and now can vouch that a purchase/​delivery experience is absolutely as excellent as is Mike’s repair service.
Our old beyond-​warranty clothes dryer giving up the ghost gave me the opportunity to make a purchase from Mike’s Appliances, instead of from a big box store.
The price Mike quoted me for the new model dryer I selected was less than the online on-​sale advertised prices at three Bay Area big box stores plus one other local appliance store, for the exact same appliance. I was not expecting that, knowing that smaller stores can’t compete in volume, but Mike’s Appliances obviously knows that creating a stellar reputation brings repeat business.
Also a nice surprise was that Mike’s Appliances offers a new appliance extended warranty for purchase at an extremely reasonable rate (much better than big box store) — with his company dedicated to coming out to perform any future repairs on what they deliver. Buying that was a no brainer.
I never needed to travel to their store. Speaking with Mike and others on the phone about the features and quality I wanted, and their suggestions about what to look up online, resulted in my discovering exactly the dryer that fit our family’s needs. They liked it too (the owner had a similar one), and had one in stock for immediate delivery. Months later, I can confirm it was a fantastic choice, again, made with their help.
My husband, after using it for the first time, joked whether it was politically incorrect or not to say you love a clothes dryer, but in fact… wow, what a functional difference a great appliance makes. King size fat comforters that otherwise would need outside cleaning or a half day of drying, instead easily tumble dry on a medium heat setting — quickly. I thank Mike for getting on the phone with me to ascertain what kind of dryer would suit us best, and connecting me with his friendly, informative employees.
Daniel and Brian delivered the dryer as soon as it was convenient for me, and like all of Mike’s Appliances employees, were just wonderful people. They were extra conscientious and very careful about removing the old dryer and installing the new one, making certain it worked in its new location, keeping everything clean. When our aging refrigerator bites the dust, I’ll look forward to Brian and Daniel’s return to deliver a second brand new appliance from Mike’s Appliances.

Service is hallmark. MIKE’s Appliance made a signifcant IMPACT on how I view service– expecially in crisis I was facing. Washing machine down– WHAT to DO?! Called MIKE’s– a technician came in– figured the solution– parts orders.. day later I get a CALL asking to schedule the repair. THEY called ME?! wHAAAAAAttttt– service in this day & age.. . YUP that’s what MIKES is alllllllll about.
EVEN better– I wasn’t able to fit into the normal service/​repair window, so I spoke to Mike, yeahhhhhhhhMike of MIKE’s Appliance and TAHDUHHHHH– a bit of communication and GREAT customer SERVICE later– the tech is scheduled for a time to accommodate ME! WHOAAAAAAAAAAAA.
He was timely, QUICK, courteous, KNOWLEDGEABLE, clean, CLEAN and did I mention CLEAAAAAN!
I am a BIG FAN and know you will be too.

I’d go to Mike’s Appliances over the big stores any day if only because it’s a locally owned business and your money is going into the neighborhood.
Besides that, I’d been recommended to Mike’s by many people, including someone that’s known Mike and his family for years, they’re good people and very helpful in the store. I bought my washer and dryer and fridge all in one day, they had it loaded in my truck in a flash, and threw in all the accessories that Sears would charge an arm and a leg for, free of charge. They also helped me fill out all the rebate forms before I left so I can get some money back from the utilities. This is a good business in my opinion

Mike’s Appliances was easy to work with and did not charge any extra fees to deliver install and take away my old appliance other than the standard $ 65. fee.
Further, when it turned out that the dryer I had chosen did not fit in my space, Mike’s Appliances and their delivery guys were extremely helpful in coming back the next day (could have been the same day had I chose that) with a different model that would fit in my space.
While their prices are not discounted or anything, I would not hesitate to patronize Mike’s Appliances again in the future. I have actually not found another new appliance store that does discounts except for used appliance stores.