Turkish Airlines

I gave them a call for a baby basket for a 1 month old. I got a confirmation call from THY in 5 mins, friendly crew; awesome food!

Wish I could give it zero star!!! Absolute worst airlines with the rudest staff ever. We’ve flown MANY airlines in the past 35 years and have NEVER experienced such rudeness and utter lack of care for their customers. Gave us a more than 24hour layover on the way to Dhaka from Los Angeles. Upon arrival at Istanbul, was informed they will not give hotel and ‘don’t know where hotels are’. And there is a flight in 6 hours but it will cost to take that flight. No food vouchers. NOTHING. Finally found a hotel after getting runaround from the staff at the airport and had to pay $ 230 for a crappy room. DONE! Never again. STAY AWAY FROM THIS AIRLINE. YOU’ll save time money and lots of headache.

I did Turkish airlines on way back from Italy because they had a 24 hour layover in Istanbul and I wanted to knock that city out as long as I was over there. While I hated airport security in Istanbul (four levels of security check and four hours) I loved Turkish airlines because they are so hospitality based.
They immediately hand out candy and warm towels and blankets and pillows with little gift bags full of Chapstick and headphones and sleeping masks. Then they have a larger choice of movies than Netflix and Hulu combined (my red eye was just that because I watched 7 movies in a row). They provided two full meals and here is the thing I wish I’d known before I flew: they will pay for your hotel and taxi to and from as well as your visa entry (mandatory for even a night in Istanbul) if you call and ask them to comp your layover. A travel agent told me this when I got back and she said they don’t advertise this on the site but she had just done same 24 hour layover in Istanbul and they paid for a very nice hotel. Wish I’d known then… but then again that visa IS good for 3 months…

AVOID TURKISH AIRLINES at all costs — and, it will cost you!
My husband and I flew with Turkish Airlines on ⁸⁄₂₄ for our honeymoon. Sixteen days in Europe. Turkish Airlines lost our bag the entire time and never even delivered it to its final destination!
Imagine trying to buy underwear and bras in Kusadasi or find some comfortable walking shoes, makeup, formal dress, bathing suit, etc. at random ports all the while missing out on your pre-​paid excursions and dinners because you don’t have proper dress attire! We saved for years for this trip of a lifetime and Turkish Airlines ruined it then and are not doing anything to rectify the situation now.
My poor mother, my mother-​in-​law, our travel agent, and our cruise line all tried to get through to Turkish Airline to find out where the bag was and try to get it to our final destination while we we are on the ship (limited cell service and email for us). Each time Turkish agents told us a different answer, which contradicted the next answer we received. At one point Turkish said they were trying to get it to us at the next port but, it never even left the United States! Then we were told that the file was closed because the bag was delivered, but it was not yet. Finally we had to call a carrier service to go to LAX airport to look through the lost bags and they found our bag.
Now they are claiming we didn’t file within the 21 day policy of missing bag. But we did and have a copy of the Direct Courier Service receipt on the date my mother-​in-​law had to pick up the bag (we were still in Europe at this time), plus we have dated automated emails from Turkish on the date I submitted the claim, to prove it. They are just using excuses to discourage us from standing up to our rights as a passenger.
Turkish is now ignoring our email. We plan to now work with an attorney to escalate the issue if we aren’t contacted by Turkish Airlines shortly.
From my experience, Turkish Airlines does not care about their customers. Don’t fly with Turkish Airlines, fly with another airlines such as Emirates, Etihad Airways or Qatar Airways.
Your wallet, sanity, and marriage will thank you ;)
ISTTK32254

The local LA office never picks up their phone, never calls you back and they are no responsive at all. Their website does not let you change seats or reserve a seat.
Why do they even have an LA office if they are not responding to their customers?

Ok. Working on a problem with TK

Customer service is not poor its non-​existence in this company. I should have given them zero star. Not sure how this company stays in business!!!

It is difficult to reach the local Turkish Airlines offices by phone. Most or all of the posted phone numbers go to a central call center, and some things (like rebooking a ticket) require going to a TKA office in person. The customer service office of Turkish Airlines is located in a suite on the 5^th floor of a large office complex at 2101 Rosecrans Ave. There is parking next door in a pay lot. The office is somewhat difficult to find, but the staff were extremely polite and efficient once I found the office.