China Airlines

One only because of the manager that was helpful but otherwise i’ll give it a zero!!! Yvonne Sung is the worst employee, worst customer service! No respect and very demanding! She needs to work somewhere else where she does not need to talk to people!! What a hater!!!

Horrible service. The rude lady in the front named Yvonne Sung. She treated my sons like they are begging for the flight. She asked my kids like criminals. The manager was very cool about the issue and helped us promptly. My kids loved the china airlines service from manila and I was planning to use them all the time. My kids go to school in manila and come back to
California 3 times a year. China Airlines lost them because of this very rudeYvonne Sung. Learn some manners. But a big thank you to the manager that helped us promptly. Maybe i will still consider china air just because of the manager.
For Yvonne, you get 0 star…

China Airlines has the worst customer service in the industry. I don’t see how they stay in business.
What a way to run an airline!
John Howard
Oxnard, Calif.

China Airlines is a pretty package with a non-​communicative incompetent interior. Yes, this review is about China Airlines (CI), not Air China or whatever, as well as the Taoyuan International Airport. I had the displeasure of flying on this airline in the midst of typhoon Dujuan.
Examples abound:
Inconsistent policies at pre-​boarding: After my flight was delayed, I asked if it were possible to board an earlier scheduled flight. I was told I could not because it was not linked with my connection flight and I would miss my connection. So I proceeded to the lounge. Upon proceeding to the gate for boarding, I hear an announcement for my name and am told that my boarding pass had been changed to the earlier flight and was told to run to the next gate, which I did but then was told I was too late. I then watched as that plane sat there at the gate for 45 minutes. Too late?
Questionable decision to fly: My delayed flight finally took off to Taoyuan airport and upon reaching it, the pilot informed us that we would land in 15 minutes. This turned into an hour. We were then told we would be diverted to Kaohsiung in southern Taiwan due to heavy congestion. We landed there and then proceeded to wait for approximately 3 hours. Was flying on this evening really necessary when the airport wasn’t even prepared to accept us nor the plane to handle the delay?
Inadequate preparation: After waiting for approximately 3 hours in the tarmac at Kaohsiung, we get an announcement that the crew is over duty hours and we’ll have to wait for a new crew! Why couldn’t they anticipate this and have prepared the crew earlier? At least we got new hope for better communication?
Lack of communication during flight: Again we circled the Taoyuan airport, this time without discussion from the captain. We finally land and taxi for hours after being told it would only be for 30 – 40 minutes. After pulling into the gate, we stop and wait for power to be supplied to the ramp in «a few minutes,» which stretched into over an hour without so much a shred of communication from the captain or crew.
Lack of communication between airports: I was told our connecting flight would wait for us, which I suppose was questionable given our original 3 hour flight had stretched into a 13 hour slog. However, the earliest flight that day did not have us on its roster! And after waiting the entire day for the evening flight, I received no communication that this flight had been delayed by over 12 hours (but technically not canceled, of course)! I just happened to find it out by searching for this information myself.
No compensation by airline: I wasn’t the only passenger put out by this ordeal brought on by both the negligence of China Airlines and Taoyuan International Airport. And of course I realize the situation in the setting of aftermath of a typhoon puts the airline in a difficult situation. However, the crew specifically mentioned that the airport was understaffed and we repeatedly received inaccurate, incomplete, or absent communication but instead a constant aggravating supply of «We are very sorry for any inconvenience we may have caused you.» After spending nearly 24 hours inside the airport with nothing but sunny clear skies outside and long lists of delayed flights, I became frustrated, which was only compounded by China Airlines refusing even basic accommodation for a night. They eventually gave me some meal passes and I was able to take advantage of the free shampoo and body wash in public showers. Of course, no towels provided.

By far the worst airline. 16 HOUR DELAY!!! My brother had to fly home to the Philippines for a family emergency recently and I was so surprised that we were able to find a reasonably priced flight in such a short amount of time. The flight to Philippines went smoothly for the most part — however the return to LAX was just ridiculous.
Manila PI departure: The original scheduled time of departure was at 4:30pm ⁹⁄₂₉ (PI time). He received notification earlier that day that the flight was delayed to 8:30pm. Wasn’t too concerned about the delay as the original flight had a 4 hour layover in Taipei. With the new departure time he would only need to wait 1 hour which was great.
AND THE DELAYS BEGAN: 8:30pm rolls around and my brother informs me that the plane was delayed but that they didn’t know for how long. 1 hour soon became 6 yet he was reassured by China Airlines that his connecting flight is waiting for them. 6 HOURS LATER at 2:00am he was finally able to board the plane for the 2 hour flight to Taipei.
TAIPEI: By the time they landed, their connecting flight that was supposedly waiting for them of course had departed hours ago while he was still in Manila. Granted it was too good to be true that the connecting flight would be waiting — but no communication was made at all with any of the passengers. It is now close to 5:00am by the time they arrived and of course there isn’t a China Airlines agent or rep in sight to assist with all the passengers who had missed their connection. According to my brother, when the agents did finally showed up, they had no idea what to do.
WAITING: Around 6:00am he was finally informed that the next flight out would be at 1:30pm — 7.5 HOURS LATER!!! 1:30pm rolls around and they still weren’t boarding — no surprise at this point. About a couple minutes later he and the rest of the passengers are told to move to a different gate. Upon arrival to said new gate, their new boarding time would be 2:30pm. By this time no one is really surprised. 3:00pm and he’s finally on the plane after waiting a total of 10 HOURS in Taipei.
STATE SIDE: Thanks to FB messenger my brother was able to keep me updated. China Airlines on the other hand have the worst customer service. How can they not update flight statuses when the flight is over 16 HOURS DELAYED?! It also took me 10 calls to their reservations line to confirm the actual time of arrival for his flight. 10 calls because their automated system would put me on hold and then disconnect.
NOW: It’s currently 10:58am PDT. He’s scheduled to arrive at 1:18pm — I’m hoping there’s no other delays. Now the other question is — will his baggage be with him?
Don’t fly this airline — sure it was more reasonably priced but it really isn’t worth the stress/​headache/​frustration of being on a flight that was scheduled to arrive on ⁹⁄₂₉ at 8:35pm and ACTUALLY arrived on ⁹⁄₃₀ at 1:18pm.
Did I mention that he also had a domestic flight to catch to Texas but because he was a day delayed had to be rescheduled for tomorrow?

Worst customer service at Bangkok and Taipei. Even after checking in 12 hours before the flight and requesting for seats below 50 I got the last row seats.

was forced to book this airline to SE asia for budget reasons.
after reading china airlines reviews on the interwebs, i was concerned i may have made a terrible mistake.
so here is the good news if you’re in the same situation, it wasn’t that bad.
first regarding use of ancient planes, the LAX to TPE route is now using new Boeing 777−300ER planes as of october, 2014.
that’s great if you’re in 1^st or business class. be warned, coach is extremely cramped.
china airlines does not offer seat assignment until 24hr prior to flight.
was unable to check in via CA website and customer service at LAX was unwilling to assist me over the phone. another warning, we saw at least one couple getting stuck with seats 2 and 3 in the 4 seat center row (no aisle seat) trust me, that sucks.
in-​seat entertainment had lots of games and movies.
connecting flight was on a 737, which was actually quite roomy.
food on all flights ranged from meh to gross.
only two of our six flights departed on-​time.
they didn’t lose our luggage!

Was booked and scheduled China Airline– CI007 flight from LAX to TPE on ¹²⁄₃₁. Their NEWEST airplane Boeing 777 300-​ER– the one they are promoting vigorously on major Asian news, channels, and medias UNABLE to flight with no explanation on why.
The flight was scheduled to depart LAX on 12/31@23:05. While waiting at the Lounge, China Airlines kept paging passengers regarding to the delay… No big deals we thought, since a lot of the time airlines running behind schedule for whatever reason. So by 23:00. They paged SOME passengers at the Lounge, «suggested» the flight might not make out tonight, so they will bring out the passengers back to the main check-​in lobby.
As you can see from the pictures I posted, it was chaos. We were standing there for more than 2 hours, people are spreading all over the check-​in counters when there were only 4 – 5 agents helping over 300 people. LAPD & Airport police were actually called in to prevent riot?
China Airline has no emergency procedures or guideline whatsoever– babies were crying, elders were sitting or laying on the LAX main check-​in lobby… They
looked like running away from war zone than passengers from U. S… China Airline didn’t even take the basic measure of taking care younger and older passengers, or even first/​business class passengers. Everyone just standing, sitting or laying there… No signs, no communication, nobody speaks up from China Airline– only the frustrated China Airline agent yelling back to customer saying «What do you want me to do? We are short on staff due to New Year…»
So China Airline, what do you want US– the paying passenger to do when YOUR plane broke down with no communication, no solutions offered clearly to YOUR paying customers?
P. S. This is not just for economy class passengers, I was in the business class…

Today was my first business with this office in El Segundo. The published phone number 1(800) 227‑5118 says the hours of operation is from 6:00 AM but guess what? nobody is home :((((
I have to go thru the ridiculous «Third Party Rules» of China Air; when you buy a ticket for overseas passenger the passenger must present the CC at gate??? or you have to provide a (INDEMNITY OF PAYMENT). Oh well! go figure… disappointed very much.