J.Crew

Totally lucked out when I walked in this J. Crew. I was having trouble finding my size in other stores and decided to give these guys a shot. A nice sales woman found me, helped me find the right type of khakis and set me up in a fitting room (I had been looking at the mega skinny I have tiny legs area, definitely not for me). I walked out with the right pants and looked good at my event that night…
Good people and speedy.

Continued worst customer service I’ve ever experienced. I’ve attempted to shop here 8+ time over the last three years. Each time I go into the store, employees never acknowledge me. I can literally walk around the store for 20 minutes and look like I need help. Nothing. I noticed that I’m not singled out because other customers have walked out in disgust. Employees would rather discuss what happened on the weekend or on a date.
Jcrew items are extremely overpriced and are of poor construction. Styles are the same and rarely change.
This is pretty sad, especially given that Banana Republic is two doors down and they offer some AMAZING customer service.
Never again.
Customer Service Grade: F
Product Grade: F
Worth The Money Grade: F
Overall Impression Grade: F

I am a big fan of Jcrew, however I am very disappointed with this location. Store associates are snobby and have attitude. Even though this is the closest Jcrew location to me, I will not be going to this location anymore.

Though the selection at this branch is on the smaller side, I had an excellent experience with the customer service here for a recent return and exchange. The staff were supremely helpful in locating the correct alternate size and I was in and out without a hitch.

VAST IMPROVEMENT!!! Ya’ll should give yourselves a pat on the back.

The staff here was helpful and knowledgeable. Made numerous purchase here. Great store.

I rarely shop and it’s typically a ho-​hum, in-​and-​out experience for me. I must say that shopping at this J Crew was one of the best customer service experiences I’ve ever had, period. I’ve had great service at restaurants, hotels, and other businesses and this ranks up there. I was looking for an outfit for a special occasion and the staff took great care in picking out a few options for me. Not only that, they were friendly and seemed to genuinely care. Ultimately I ended only buying a couple shirts. Even then, they steamed my shirts for me before I left the store. All this from a «mass market» retailer? Call me impressed.

I adore J. Crew but unfortunately, it does not love my wallet. I have managed to stay away for a while but this payday proved too much for me. This was my first time at this shopping center but it was convenient to get to and there was tons of parking. The sales staff was very helpful; Tiffany found me wandering around and offered to start me a room with the clothes I was carrying. She was extremely friendly and accomodating, even checking in on me while I was trying on my finds. I managed to get out the door with only one shirt, but the trip was definitely worthwhile.
Helpful tip: students and teachers, they offer a discount with a school ID!

I love that store, almost the employee know, and called Me by my name ,
very welcoming, the selection is nice too
I missed the employees used to work there, Now they transfer to a bigger store
good for them.
but the clothes, I prefer the ones In the 2005 through out 10 2009
But since I shop J crew since in the 80’s for Me, personally the clothes tend bo more trendy, than before.
Call Me oldfashion, I missed the tricot, dentelle, , and everything with broderie

I have no idea why this place has a bad rap. I went in and Bree (Brie?) was extremely helpful. Helped me find everything I was looking for. In terms of non location-​specific data, I like the style of j. Crew clothing. Preppy, slim fitting, and comfortable materials. The location is a bit small, in terms of size and selection, But they had most of what I wanted.

I don’t get all the haters.
This J. Crew is pretty on point. Clean, well organized, in a beautiful area with other stores (H&M, Anthropologie) and restaurants. There is also a Home Goods, Best Buy, and Whole Foods across the street — for all you multitaskers like me. I’ve always been able to find what I need here (but even if I don’t, there is always online).
As other reviews have noted, the staff isn’t overly friendly, but helpful when I’ve needed it — I once had a return, and the lady did it, but all the while on the phone (not with a customer, from what I was hearing)… Kinda unprofessional, but I got my money back!
All in all, a decent stop. I love J. Crew in general, so the less than stellar staff isn’t going to keep me from coming back (cuz you seriously want to deal with the parking situation at Santa Monica?).

I agree with everyone else in saying that this location is pretty small. The selection is not as large as other locations and sometimes they don’t have what I want in my size. That’s the only reason I’ll lower this place by a star. But I don’t mind that much since this location is about 5 minutes away.
I don’t understand the harsh 1 and 2 stars on the customer service. I guess I’ve had a different experience. Workers are not over bearing. I’ve been greeted every time I’ve come in. Whenever I pick something out, someone always asks if they can start a fitting room for me. Seriously, are we really going to slam someone for not making constant eye contact!!! BOOOO HOOOO This isn’t a fuckin date. Sorry they didn’t hold the door for you either and gave you the «just friends» pat on the back as the two of you exchanged goodbyes.
I can’t speak for the others, but I do not like shopping with a sales associate down my back anyways. Have you ever shopped at Burberry? It’s not that much fun being trailed by a foot as you try to make thousand dollar purchases.
The business model here is pretty simple. Hire cute, indie hipster girls and have them compliment everything. I’m pretty sure that’s how they got my friend to buy a shirt he didn’t even try on. It’s funny how the statement «I love that print» must’ve translated into «I would soooo do you if you wore that» in his mind.
Remember to show your school ID for 15% off. It’s been working for me for the last 4 years. I graduated in 2007.

I agree with the others– two stars for cleanliness, and displays, but not much of a selection and pretty terrible customer service.

Pretty bad customer service at this J Crew… I’ve been here several times over the past year and I have encountered very cold service on each visit… no eye contact, no greeting, nada. Selection is average… not really worth going out of your way for. I prefer the J Crew on Santa Monica Promenade.

wife’s review from my account #ftw– I frequent this store as it is conveniently located near my house. But…9/10 times I walk in I am either ignored or get snooty service. I just tried calling to ask the salesclerk to put something on hold so I could buy it for my engagement photo session this afternoon, and it felt like I was pulling teeth just asking the girl to see if they had the item in stock. She didn’t even ask for my name to put it on hold… so who knows if it will be there when I drive over. Just the worst j crew I have ever shopped at!

This Jcrew location is on the small side, but the small selection they do have in the store is all really cute. I find when I shop at this Jcrew (vs. my normal century city location) I always end up finding really awesome clothes and score great deals. Maybe its the layout or the smaller size of the store, but I find overall my shopping experience here is better than other larger JCrews. They always have a decent sale selection that is not overly picked over which is awesome!
I would also like to mention that El Segundo Plaza is an awesome place to shop. Between BeBe, Lulu Lemon, banana, jcrew, anthropologie, MAC, pinkberry and BCBG its like they took all my favorite mall stores and condensed them into a cute outdoor strip mall location. Props to the planner of this development, the store selection is awesome and parking is super easy.

Only 2 stars for this location, the first for neat displays, and the second for store cleanliness.
I understand that because of the small square footage, they’re not going to have the best selection (both size and style), but that’s not why I don’t care for this location. It’s the snooty service. I’ve been there about 10 times since they opened, and not once have I been greeted.
I did buy something here once, a pretty necklace, but it broke after a couple wearings. Maybe it’s an omen.
Anyway, like another reviewer stated, stick with the Avenue of the Peninsula location if you’re based in the South Bay. The marked difference in service and selection is worth the drive up the hill.

This is the only J. Crew I’ve been to so I don’t know if it’s the norm, but this J. Crew store was extremely small. It’s very cramped so you end up knocking things over as you try to walk down an aisle. They carry a tiny fraction of the items available online and it seems like they only stock one or two in each size of each item. I picked out a cardigan but it was dirty so I asked for another sweater in the same size and they tried to send me to another store 25 minutes away to pick one up. The staff was perfectly friendly, I just don’t see the purpose of having a J. Crew store that small.
In short, if you’re looking for something specific from the website, chances are you won’t find it in the store.

Decent J. Crew. not a bad one, the sales section is smaller tho, I think the store in Avenue of the Peninsula has more stuff and better prices, so if you live in the south bay go to the J. Crew in Palos Verdes instead.
I thought that the PV store had a semi decent selection, but its paradise compared to this store.

I liked the decent selection they have here. This is a lot smaller than the new one at Del Amo but I like the vibe of the whole Plaza El Segundo as it’s not crowded with high schoolers like at Del Amo!
They had some good sales going on and I liked what I bought. I’ll be getting more stuff here in the future.