DoubleTree by Hilton Hotel Lax – El Segundo

Very pleased with our stay.
Being by LAX, my main concern was noise. Happy to report it was a nonissue. Noise insulation within the room is very good.
Hotel isn’t brand new, but it appears to have been nicely renovated in recent years. We arrived an hour prior to check in and were given a top floor — Hilton Honors (free upgrade. sweet!)
Front desk staff is very friendly and gave us want chocolate cookies.
Free parking was a big perk of this place, since most places around LAX charge.
Rates seemed lower than other competing hotels in the area, so is definitely stay here again.

Most hotels are loud and old.
The building might be older. But it looks new & our room was super quiet.
The front desk staff are so friendly and helpful. First day greeted us with walnut chocolate chip cookies & water.
Happy visitor here! Thanks!

Had a 5 night stay for business. Hotel staff were very nice. The room was very nice and clean. The bar/​restaurant area is nice as well. The kitchen can dish out some great food, highly recommend the quesadilla! Drinks are strong too. Would recommend if you need to stay in the area.

Ignore any post from 5 months ago! All elevators working, main desk fully furnished and overall your money’s worth! Staff very nice and amicable

My family and I stayed at this hotel for Christmas break. It was our first time leaving Texas and going to California so the sweet lady gave us a nice room on the 6^th floor. Completely loved the place! We just needed somewhere to sleep while most of our time was spent out of the hotel. The room was clean and nice. Had a big mirror and the restrooms were clean. I didn’t take much photos of the room but it was a great experience. The front desk people were very accommodating and the service was great. We did not have any complaints being here. Although the parking. Very limited spaces to park in front of the hotel but they do have a garage to park in on the last 7 and 8^th floor. We usually parked at the very top by the elevator. Other than the parking everything was great! If I ever come back to Cali I’ll definitely stay here again!

The bathtub had some mud which smells so bad. Called front desk several times but all they say is we will send someone to take care of it soon like 2 hours ago. Worst decision to stay at hilton el segundo.
Worst services.
Definitely not recommended. Better to stay in your car.

By far one of the most amicable and friendly hotels I’ve ever been too.
After a nightmare day of traveling for 12+ hours, delayed flights, missed connections we finally encountered nice people. Michele and David totally made my night. From arranging the shuttle to pick us up, having our room ready with an extra cot since all rooms with double beds were sold out and topping it off with a nice warm meal. I’m glad to know there are still nice people willing to help out during the craziness of the holidays.

People make a difference, and 5 stars for the staff. It is possible to enjoy a somewhat lessor property if the staff make you feel like they care about you than a newer place where management treat you like cattle. Especially because things happen.
We had reservations for Sept 25, 26 2015. We had several challenges (explanation below), but the staff were great (extra credit to night manage Ericka, who was awesome) were courteous, caring, professional and insured that our experience was OK.
We arrived quite early, but they were able to check us into a room. We had a few issues with room readiness and we were quickly changed to a room that met our requirements. That night, as can happen at any hotel, we unfortunately had neighbors that were loud and partying at 1 ad 2 am. The staff took care of this completely, which satisfied us. In addition, we were surprised to get a free breakfast as part of their pledge to «make things right». Breakfast (buffet) was really quite good, and service was great.
Finally, our son was not feeling well, and so we needed to leave, and they cancelled our second night without charge.
The hotel could use some updating – it is not new, but looks good and seemed clean and well maintained to us. We were three, and it would be nice if they had rooms with 2 queens, but most rooms are a bit small and options are 1 king or 2 doubles (rather than 2 queens). Location is El Segundo, but right off Sepulveda, so close to restaurants, 10 minutes from Manhattan Beach. Outdoor pool was sparkling.
But, like the cookies and LOVE the FREE accessible parking

I’m actually a fan of this hotel chain for business and pleasure but my last two stays here and at long beach location in last few months has not been as good. How am I always staying at your hotel during construction? I take a lot of stay-​cations in the area as I live in San Diego and expect a little more or at least notification of construction during my stay. Love their cookies they give you when you stay here but some things still need to be worked on

Stayed here for a few nights and the place was clean and everything worked pretty well. As many know, tap water in SoCal is unsafe to drink. It is tainted with jet fuel and God know what else. Knowing this, I asked the hotel for some filtered water. They told me I’d have to pay for it. I find it unacceptable that a hotel where tap water is undrinkable is charging their paying customers for water. Never staying here again. Treat your guests better and instal a water fountain with filtered water on every floor for your guests.

Stay somewhere else. Wish I could give this hotel zero stars. Stayed four nights and twice they did not replace towels. Not great when you get in the shower and the realize they are not there. Restaurant prices are horrible for the basic food you get. Bar was out of stock on everything. Rooms are uncomfortable-​you have to sit on the bed because they removed the furniture after it was remodeled. No more chair. How is that better? Elevators are old, slow and it feels like you have a ⁵⁰⁄₅₀ shot of getting stuck. Plugged my phone in the lounge only to find the outlet didn’t work. Sadly, cookies cannot fix this. Poorly managed.

I’m being generous with the additional star. I absolutely love DT, especially the warm cookies… EVERY DAY! However, I would not return to this location for any reason whatsoever. First off, the lobby is under construction so that was a true eye-​sore. During construction, there was only 1, yes 1 elevator working and it was extremely slow! The room was nice and clean though. Even though we paid for a non-​smoking room; other patrons decided to take it upon themselves to smoke in their rooms?! Anyway, housekeeping was hit or miss. After the first night, our bathroom supplies were not replenished. Also, the WI-​FI was not working the first night and once it was back up it was not that great. The parking spots are tight and not that many out front, however there is available parking in the Mattel parking structure. This DT served it’s purpose for our stay, however avoid this place. There are better hotels in the area!

This may be long and sadly is a bad review. First of all, do not even bother to look at the pictures that they have posted here. They are not accurate at all. This hotel is rundown, and needs so many improvements it’s hard to list. The restaurant that they claim to have, is not there. They have a temporary «restaurant «in place of it and it’s awful. No bar, but they have a few beers in bottles. Room was rundown and old. It was not only dirty, walls coming apart and outdated; but it also smelled like urine the entire stay.
We paid to leave our car in the parking lot, while we went on vacation and utilized their shuttle service. When we arrived back from our trip, I called the hotel to get the shuttle to pick us up, and they told us they have no record of us. I explained that car was there, with the paper allowing us to leave our car in the parking lot that they had given us. And give them our booking information. They told me that the shuttle would come and pick us up and will be there in 20 minutes due to traffic (even though they’re less than 10 minutes away). An hour later, I was still sitting on the bench in the middle of the pick up area at LAX with my four young children and husband, and they still had not picked us up. Shuttles from all other parking areas had come and gone multiple times, and we had seen loads of people going and coming, but we were still sitting there. Keep in mind we have just returned from an international flight, and it was now nighttime and my children were exhausted and hungry. I called the hotel again and asked them why we had not been picked up yet, they told me that their driver had been stuck in traffic due to the lanes being reduced down to one lane and should be there within the next 10 minutes. So 1.5 hours after calling them (which was after we had already received our luggage also) Driver finally arrived. We drove back and on the way we saw that there was not a road closure or a lane closure at all, and that the hotel had lied to us. I was furious!
I will never stay there again, I will never recommend this place, and I feel that they have tainted the Doubletree name forever for me and my family.
Ps– the one star was because I couldn’t put zero stars, and the cookies were pretty good.

Avoid this hotel under all circumstances. I arrived at LAX at midnight and called to book a night there. They promised to have a shuttle pick me up 10 mins later. I waited for 2 hours (!!) to be picked up. When the driver picked me up, they said the were already fully booked and they couldn’t accommodate me. The dropped me off at a random hotel with a different rate and refused to help. And all that happened at 2:30am!

Parking spots are so small that it is impossible to get into your car if someone is parked next to it. For 2 days now I had to climb over the passenger seat because someone was parked next to me on the driver side; and I’m in a standard sized car and parked in the center of the lines. I made sure I was parked perfectly after yesterday being in the same dilemma. And the front desk clerk that checked me in and out is very rude. Food is overpriced in the restaurant and not worth it. This used to be my favorite place to stay here in El Segundo. Never again.

They definitely earned my business with the warm large cookies they give you when you check in and out!
The bedding was clean and spotless as was the furnishings, well stocked, the drapes blocked out all sunlight in the morning, free parking, wifi and t.v. was a great size.

I have stayed at 3 different DoubleTrees this year as well as a few Airport properties.
Pluses: Free Parking, Free Airport Shuttle, Free DoubleTree Cookies (seriously, these cookies are like drugs), also the room rate here is lower than other properties, typically. The area is a business park, but it is a cheap Über or Taxi ride to Manhattan Beach witch has a great nightlife option.
Since I have gold status with HHonors — I receive a free breakfast as well. Unfortunately the breakfast was fairly basic and not up to the same level that I have experienced with other DTs in California. (No offer off an omelet or a coffee to go)
I was informed at checkin that they had just renovated their gym and it was now open.
My room was spacious and clean.
I would return here again IF it was the lowest priced property with comparable benefits for parking, etc. and I had a flight to catch.

Wow, I am really disappointed in Doubletree. The first room we were given smelled of a sewer. The second was a tad better but the furniture is in tatters with a soiled chair.
The gym isn’t fully operational and it’s not indicated on the website, wtf!
The bed sheets look incredibly old, my guess is it’s
I’m an HHonors Silver member, btw. I want like this place but I can’t.

Great place to stay for 2 nights, watched a lil bit of the notebook the lighting is decent in this room as well. Too bad it was one of those connected rooms so you can hear everything and anything that is going on in the room next to yours.
Everything was clean here the bedsheets were done right pillows were comfy. Overall I had a great stay and the front desk was very helpful too with anything you need. The only thing about this hotel was that it was kind of far from the locations of dining but I got it for free anyways through the United mileage plan so I can’t complain.

Stayed here for a split stay due to my home being termite fumigated. Only under those circumstances will I stay here again. We chose this place because of the trusted name and affordable price.
Pros:
Decent pricing
Free parking
Delicious, warm cookie at check-​in
Free shuttle to airport (if you need it)
Cons:
This place is old! Our room has rust in the restroom, telephone that didn’t work, and old, bad caulking in the tub.
Housekeepers are stingy with the towels. If you need enough, you have to request it.
You have to access the pool from the 2^nd floor… which is weird because the pool is on the 1^st floor. You have to walk through a weird stairwell that’s also used as storage. There were old BBQ grills and pits. Weird!
*end of rant*
It looks like the people in charge tried to do a superficial facelift, but it didn’t really help. This place is just old.