Shamaley Ford

Horrible customer service. If I was able to give no stars, I would. Brought my 2012 Ford F-​150 in at 7 sharp so I wouldn’t have to wait very long. At 845, I was told by my rep that they were very backed up and it would be at least 2 more hours. Not sure why it took so long to do an oil change and alignment but if I can help it, I will never return.

Took my car in for a recall repair on Thursday at 0700, was told I needed to leave car to ensure it was fixed and it would be ready by 1730. At 1800 I get a call from the service manager saying he needed it to stay overnight and would have it ready, no later than 1000 the next day. 1000, 1100, at 1230 I call for update with no answer from Chuy. I left him a vm on both work and cell phone.nothing. 2pm I call again and no answer, leave another vm to please call me with an update. still nothing. I call yet again at 330 to see what the hell is going on and get voice mail again. I get a call from Chuy at 430 saying the car would be ready by 530. This was a complete inconvenience being with out a car for 2 full days when I was promised it would be ready same day. they could have at least washed the car because they kept it so long. And!!!, the inside if my car was filthy with oiled boot stains near door and some kind of «soot» all across the dash. Very disappointing considering this is my 2^nd bad experience there.

Bad customer service, not even the manager could help. I towed my Ford into them Wednesday morning, called about 3pm to check on it and they told me they wouldn’t even be able to look at it until Friday or Saturday! I asked for a rental because I know my warranty covers it and they told me rental coverage begins once they look at the vehicle. I called and talked to Chuy the «manger» and he told me the same thing. Then called back and said they cant look at it now until Tuesday or Wednesday the following week. What a joke, taking it to Viva Ford

Terrible Service Department. Brought our Ford F-​250 for oil change arrived at 8:15 am, forgot I needed Safety inspection to renew license sticker. So I went back at 8:30 am to let them know. They told me to just leave truck and they would call when it was ready! Received a call at 11:49 that they needed a copy of current insurance card took in card within 20 – 25 min so I’ll say by 12:30, at that time they told me it would still be another hour, it’s now 2:05pm I went and checked 15 min ago they said it would be shortly, still nothing. Grrrrrrrr will not return to Sham-​a-​ley Ford ever again. They all act like if they’re doing you a favor, horrible customer service, what they all need to understand is that if it wasn’t for customers buying cars and bringing in cars for service and paying big dollars they all wouldn’t have a job! I’ve seen migrant workers work faster and more efficiently and still have a smile on their face than these jokers! Definitely would not recommend Shamaley ford! Save yourself the time, money and aggravation! Would’ve been better off going to Rudy’s on Alameda for the safety inspection!!! I have been a Ford lover since 1998 since then have owned 4 Fords! Think I’ll be buying Honda the next time! It’s 2:25 pm I’m done waiting taking my truck!

Horrible horrible customer service. Ford Fiesta has had 3 different door latches just stop working over the past year. Doors won’t stay closed, and I’ve had to tie one door to another. This last door latch (today) gets taken in and ordered to pay for it now. It’s faulty, haven’t paid til now! Thomas is the manager that pretty much told me I either paid or walked away with the faulty door. He didn’t even try to see if Ford was aware of these issues, seeing it’s not my first problem with the latches. It’s now to the point where I don’t want to take it in for any reason. Thomas was very unprofessional today, babbling and at times I even felt like he was mocking me. Please! Go somewhere else to buy a Ford vehicle, as for me, I’m done with Ford.

Service is the worst I have seen. I took my car for repairs (under warranty) and it sat there for two days before the looked at it. I was suppose to get a rental and the service manager did not call me regarding the rental. Totally bad experience. I would never take my car for service there if it was not for the warrenty.
I would call to see how my car and the rental were coming along; They would never return my calls. Very frustrating dealing with them.

Although I previously wrote about an unfortunate experience at this location, I must say that the business did make up for the saleman’s error. In the end they were able to come up with a solution that took care of our soldier down in Texas. Thank you.

Took my brand new Focus I bought from them couple of weeks ago. Took it there because of a chunk of dry paint on top of the handle bar. I guess you could call it a big orange peel. Brought it in before 3^rd July and didn’t get started until Monday because it had to get approved from Ford. Picked it up today and the paint job looked like it was painted in a garage. Sands are are trapped inside the paint. Moldings weren’t put in properly; I had to re-​bend it so it looked factory. Not a happy camper!!!

I went to their service center to get my Texas safety inspection ticket (I lost mine so I needed to get a new one) so I could get my car registration changed from Arizona to Texas. I waited for a full hour and they finally brought me a copy of my old form. I later found out that the state only accepts original copies. I had to return the next day to find out they needed to do a full new inspection to get me the original. I said okay and took over two hours to get it done even though I was the only person there. When I finally got it, they confused my middle name with my last name on the paperwork and had to redo the whole thing. This business A: Does not understand state law to help the customer B: Cannot read a Texas drivers license even though they are from Texas and C: Take forever even when they are not busy. Horrible experience. I will never be coming back

Prompt vehicle service, great prices for a dealership, friendly staff and mechanics who make honest decisions about the services your vehicle needs.