Hilton Garden Inn El Paso Airport

This is my across the boarder stop after I do business in Juarez — I love coming here. The lobby is very lovely — great evening bartender. The food is also very good — and not just breakfast. I love the hamburgers! LOL — that’s a room service must for me everytime I come here. Also, they are very accommodating with use of the shuttle service, I’m usually only there one night and I don’t need to rent a car as they will take me to and pick me up as needed within 5 miles. And the beds are super comfortable too — winner!

I would give it a 3.5… the positives. Great breakfast, place is nice and clean, nice staff, quick elevators, close to the airport and the shuttle will take you around a 3 mile radius.
The not so great… bed frame is hard and be prepared to bum your legs. A oil refinery is next door, i stayed on the back side of the hotel and did not smell anything. I had to move the bed matress next to the headboard to keep the pillows from falling.
All and all… I would stay again

This is a very nice property. I was a bit surprised. Much nicer than the University HGI. That statement is not based on location cause as you know this hotel sits near the UGLY view of El Paso. Since you are not looking out the back window, I could care less about the view. Its all about rest and cleanliness to me. The room was clean, modern and nice. The lobby and computer area, workout area all nice! All Clean. When I printed the computer’s printed. When I asked to fax something they obliged. I didn’t eat in the café but it looked much nice than any HGI that I have ever seen. Oh, a nice touch is a nite light in bathroom.

One of the worst stays as 7 year Diamond HHonors. REFINERY! Smells and views are atrocious. Beds are not Hilton standard and are horrible and rock hard unless you change the dial and roll to the middle to sleep in a hole. Drawers from TV stand open in the night and the bed frame sticks out 5″. GM, Adrian Perez spent his opportunity to make things right by holding his hand up in my face stating that the bed frames are HGI standard. HGI changed these beds out years ago.

After 11 hours on the road we finally got at the hotel. We were very tired and I was travelling with a 10 years old and a 5 months old baby. When we made the reservations we asked for a crib for my 5 months old and they said it wouldn’t be a problem. Well, there was no crib in the room. We asked for one and they brought us a crib that we had to put together. When we asked for help putting it together we were told to read the instructions. Well, we did! Then we had to call and ask for a bedding sheet. While assembling it we notice it was very dirty and with stains. We had to clean it ourselves. :-(
Just very annoyed that they didn’t have a clean crib ready.

First impression Pros: Hotel is clean. I didn’t try the restaurant or bar but it’s nice to have the options available. The hotel provided two complimentary water bottles and additional bottles are reasonably priced which was very appreciated especially considering the hot weather.
First impression Cons: the entrance is confusing as you walk right into the restaurant section. It’s not easy to identify the check-​in desk. It took approximately 15 minutes to check in as the lobby desk was empty and considering the time of day and the number (4) of employees that saw us waiting, the wait shouldn’t have been as long.
Room review: the room was very clean and inviting. It was my first time using the ‘sleep number’ bed system they have and I didn’t care for it at all. In my opinion, the bed felt too much like an air mattress. The adjustable number bed crowd I’m sure would love it though. The beds (mattress) and headboard are not a good match as the pillows kept sliding down to the peace between the mattress and wall. I adjusted this by laying down further down on the bed, a taller person would probably have their feet hanging off the bed if they took the same step. There is a single serve Keurig machine with plenty of choices (4) for coffee and tea. Wish other properties also had one.

Don’t totally understand why people are so negative about this place. It’s 5 minutes from the airport and has very easy access to the highway. Room was exactly what you would expect from a garden inn and totally acceptable for a business traveler.
Internet is free and decent speeds. I would stay here again.
I can confirm other reviews about the oil refinery. It is literally next to the parking lot. Having never seen one up close before, I actually enjoyed the view. If life gives you lemons, make lemonade.

Hilton Garden Inn El Paso Airport
This hotel always seems to be booked and I don’t get it. The hotel is clean, the lobby is gorgeous, you get a fridge & microwave, and the staff is fair. But those are the only pros. I had a tough couple of nights staying here because the bed I had was uncomfortable. I know, you can adjust your bed’s firmness. I did and that still didn’t do the trick. Actually, it wasn’t working. It also didn’t help that my king size bed was two singles put together. Guess what? Sleep in the center of the bed and you’ll end up sinking right down the middle. Other issues I had was a weak Wi-​Fi signal, treadmill was busted, parking is scarce, and the room’s heater is loud. Obviously, I won’t be staying here again. My advice, stay next door at the Homewood or across the street at the Hampton Inn

Pretty sure that at $ 179, this was my least expensive Hilton brand option other than the suggested Hampton Inn in Juarez. Juarez? Thanks but no! It’s not clear why El Paso properties are so expensive. It’s not part of the oil boom like San Angelo.
Standard HGI and I confirm that it is indeed off a weird service road. Have to wonder how many wrecks happen under the highway so be careful.
I’d stay there again mainly to watch my expenses. Nothing wrong with it. Plus the Cal Poly football team was there too. (Yes, it’s taken me from the beginning to the end of football season to finish this review…)

Check in process was great, rooms were clean and modern, hotel interior and exterior were clean, staff was friendly, the food at the restaurant was not good, location was good and safe.

Don’t eat the food!!! There was a worm in my salad, a hair into pasta and my cheesecake was warm and had a gross fruit sauce on it. Spare yourself the bad experience and eat at a restaurant outside the hotel… Don’t even get me started on the splatter stains on the wall next to the bed… Ewwww

This hotel is not quite three stars. If I could give it a 2 ½ star I would. So let me start with the good:
Newer hotel.
Great room rates
Quite for being right off the interstate.
Rooms are clean.
Fridge and microwave in room.
Not so good:
Right next to a refinery… and I mean RIGHT NEXT TO.
Staff is not very friendly.
WORST BED I HAVE EVER SLEPT IN.
At check in we went to our room. We got to the room and looked at the beds and one of the beds had a large lump (bubble) in it. There is no way we could have slept on it. The beds are adjustable for firmness and we tried to do that thinking that maybe that was the problem. We were unable to fix it so we called to the front desk. The front desk clerk sent the maintenance guy to look at the bed. He was unable to fix it and had us call to switch rooms. The front desk clerk told us to come to the desk so she could switch us. When we got down there she grilled us like we had done something to the bed to make it do that. (we were in the room for 5 minutes) We told her the maintenance guy told us it was broken and she proceeded to tell us that he said there was nothing wrong with the bed. I advised her he was the one that told us to switch rooms. She was just very argumentative and annoyed that we needed to change rooms. This made me very unhappy. Anyway, we switched to a new room and the beds adjusted like there were supposed to but even the softest setting on the bed is horribly hard and uncomfortable. I am not sure who decided these beds were a good idea but all four of us in the room were very uncomfortable. It is unfortunate because the rooms are nice.

Jelique Ayala the Asst General Manager is fabulous! She took very good care of my extended family when we were in town for my father in laws funeral. She knows her stuff!!! I highly recommend the Hilton E Paso because of Jelique!

The bad
This hotel does not participate in triple Hilton Honors points:-(
It only has one cloths Washer and Dryer!
The food is over priced and not very good.
My toilet has a bunch of scrapes in it so it looks like there is always «poop streaks» in it, my pet peeve.
No DVD player, limited TV channels, refrigerator is small and doesn’t work well, myself and other co-​workers have had to throw away food.
Small room and below average for the price.
The good
Decent staff, comfy bed, has a krueg with coffee given daily, clean room, close to a lot of things to do.

Stayed here on a business trip. I usually love the Hilton chains. Boy was I disappointed. I found a booger in my sheets and I was grossed out to say the least. I complained to the front desk, they comped my room for me that is the only reason I am giving them 3 stars.

The good: Friendly staff, Clean rooms, great breakfast. What more do I want right?
The bad: It neighbors a refinery and your room stinks with what I’m sure are carcinogens. My whole family woke up in a stink room with sore throats.
Who builds a nice hotel on top of industrial wasteland?

Wonderful staff! Nice clean rooms, excellent breakfast and overall a nice stay. Will definitely come back when in town!

This HGI is right off I-​10 — and is a reasonably priced option near the airport. The staff was very friendly and helpful. The rooms are updated and the lobby has the new HGI configuration.
There is definitely a bit of freeway noise if you are on that side of the hotel but if you’re blasting the AC, you won’t hear it. The location is a bit weird to get to since it is on the feeder road near a street that is a two-​way, which makes for a weird turn if you are headed in anywhere but east. The only other complaint is the breakfast area awkwardness — the set up of some of the large chairs is not very conducive for eating.
Overall, this HGI gets a pass and I would stay here again if I was in the area.

No one wanted to serve me breakfast.
The room was clean, the night clerk was excellent
Got up in the morning wanted breakfast, was willing to pay the extra $ 11 for breakfast
Said good morning to the desk clerk and who I thought was the breakfast hostess. The hostess ignored me and kept watching tv
Gave up after a few minutes waiting on someone to come make omelette
Told desk clerk I guess they didn’t want my $ 11
When i came to check out, she said the hostess said no one was there
I guess I was invisible or the tv blinded her

No Bible in the rooms. Freeway noise. Air conditioners run fan non-​stop. Only one washer/​dryer for entire hotel. One-​way street is awkward. Great Internet connection. Nice breakfast. Excellent staff.