Firestone Complete Auto Care

I was looking to have an inspection sticks done. I called ahead ahead of time to see if they were busy and said no to come right over. Being at work that was perfect and told them to schedule me in, i’ll be there in 10 minutes. But when i got got there the from end person told me 2 people were ahead of me and would need to wait. I explained i had just made the appointment, he said they could not honor it and would have to wait. I left at that point, Needless I should of listened to the poor reviews.

I took more than six hours to do an oil change and fix a flat tire on my truck, I don’t recommend this place.

Not all Firestones are created equal, I wish I could give this location 0 stars. Awful staff and service.

went in for a simple oil change. about 45 minutes later my car started making a loud knocking noise. i pulled over and checked the dipstick only to see that it was bone dry. i wiped and checked it several times to make sure. i returned the car to them and filed a claim. after 2 weeks their inspector concluded that they were not at fault and proceeded to wash their hands of any responsibility.

We were driving across the country & had a flat tire that needed a new rim. Sonya seriously helped us out in locating a new rim that would work for our Saturn. She was kind, professional, friendly, and made us feel in good hands. The whole team really impressed us. That, and the actual store is gorgeous with beautiful views of the mountains! It’s not very often you «have a blast» at an auto shop, but we did. Thanks!

Horrible! Save your money. My husband went in for an oil change and decided to get his tires rotated as well. Before we took it in we had noticed that the muffler was a little loose so we told them of what we knew what was wrong & the noises that had ahead of time. When the car was ready, 3hrs later, we noticed a new noise coming from the back tires. So we went back. And! They did nothing but ask the mechanic if that’s the noise he had heard before he did any work to it and of coarse he says YES, when it’s not true! We told them that we clearly listed of all the noises and things that were going on (muffler loose=rattling a little). We discussed and they finally said that they would put the tires back to where they were. That did not do anything. A few days later as the car is moving ALL THE TIRES ARE MAKING THE SAME NOISE a «clu-​dump» soundl! Hmm? I wonder how, if my tires are perfectly new etc. Not happy at ALL. Mitsubishi eclipse 2007

The worst experience of my life. Although the repairs were not that bad per se. My main issue has been with the front people and their attitude. They treated me and my wife like total garbage and tried to upsell us with unnecessary fixes and blamed the problem on not having us upgraded to all their suggestions. Their condescending attitude and feeling superior to us just because we don’t understand car lingo was very uncalled for and we will never come back.

Honesty will keep bringing me back. They will tell you what vehicle needs and not try to sell you extra services that you don’t need. For that reason I stopped going to Sears automotive.