FedEx Office Print & Ship Center

WOW! I can see I am not the only one who thinks this location and customer service is by far the worst ever. It’s ran by a bunch of high school kids with no clue.
I received notice that my item was out for shipment today. When I arrived at the store to pick up my item at the end of the day, they claimed it wouldn’t be ready for another day or two. This doesn’t make sense when I received notification it was there. Now why on earth would it not be available for another day or two. Do they need to prep or gift wrap my package???
FedEx by far offers the worst customer service and experience hands down. Not sure who is worse, FedEx or USPS.
When I arrived back home, I wasn’t home for more than 5 minutes and I received a call saying my package was ready for pick up. So back to the store I went. When I arrived, Candace was there waiting for me. So I asked Candace how long she has been working for FedEx and she said a year. I told her: let me get this straight, a customer receives notification that a package was out for delivery at 6:30 AM and delivered on that day and it still takes up to two days before its available. She said yes. I told her she needs to learn the business because I wasn’t buying it and have dealt with FedEx for many years. In fact, I even have family members who work for the stinking company. In addition, I have spent over 25 years in logistics so I wasn’t buying what she had to say. She shrugged her shoulders as if she didn’t care and I said I would file a complaint against her. Her comment was, «go ahead I don’t care».

Totally tried to rip me off!!! I paid $ 180 to get my items shipped here. When I went into this Fedex to ship my stuff back, they tried to charge me $ 580… It was the same boxes, same weight! I took my packages to the Gold River fedex and only paid $ 134. I will NEVER go back to this place…
Not sure if this is a franchise and they think they can charge like 4x as much because we are in EDH…

I ran in here one Thursday morning, first thing, to print a few things as I was not heading into the office. They were open 30 minutes earlier than the UPS store right down the street. I was not greeted as I walked in, then when I asked for assistance to get set up on a computer the woman working acted as if this was a huge inconvenience to her… I was the only customer in the store. I was charged per minute on the computer and a handful of pages printed in black and white cost me $ 37 (the same print job costs me $ 11 at the UPS store down the street). Then when I asked to get my receipt printed, so I could expense it for work, she told me her receipt printer was broken and told me I was out of luck. I explained I needed the receipt for work, and seeing as how it wasn’t exactly a cheap transaction, I truly needed it. I asked if I could give her my email so she could email the receipt to me. Again, this was a huge inconvenience to her (still no customers) but she took my email and said she would get it to me. A week later still no receipt. I finally had to call and ask for a manager to take care of it for me. Needless to say, bad attitude and overpriced services means I will not be returning to fedex store on white rock for business. The ups store by Raleys is much cheaper, faster, no charge to use computer to print and the most friendly staff.

My wife went into this location today and had a horrible experience. Now, I’ve been in there multiple times and the manager and most of the staff has always been rather nice to me but her experience was very different.
She walked in and the clerk was helping another customer so she walked around the store waiting for them to finish. As she was walking around the customer area she picked up a single sheet of paper to feel the weight due to wanting some understanding of the weight of paper needed to print her documents. As she was putting the single sheet of paper back in its place the clerk was extremely rude and told her to put the paper down as it was only for store personnel to handle. Mind you it’s a REGULAR 8 ½ by 11 piece of paper!
Needless to say she was shocked and after a few moments the clerk asked her what she wanted. Needing some JPEG images to be printed and some various PDF documents to be printed off the clerk told her she wasn’t going to do it for her.
When my wife came home she almost broke down in tears. She didn’t know why she was treated so horribly, nor why the woman behind the counter decided to take out whatever frustration she had on her. I will be dropping by to talk to the manager tomorrow as well as calling their corporate office if needed. I’ve spent too many years in the customer service industry and never once did I find myself treating anyone with this kind of malice.

This branch and FedEx in general did a great job on my work project. It came out much better than I had hoped for. You guys are going to make me look like a super star to my supervisors. I’ve never been a big fan of fedex, but I have to say that I will be using you guys for my next project. Everyone I talked with took the time to make sure that my project would get done right and got me the best price by looking for a discount through my employer. Thanks so much!

Terrible. I have been to this location several times for one of three reasons, to have something printed in bulk, ship a package or pick up a package. Each time I go, regardless of the reason, the wait is long and the employees seem like they have no idea what’s going on. On one occasion, I needed to ship an oversized package. One employee told me they wouldn’t accept responsibility because it had glass, to which I asked what the purpose of their insurance was for if that was the case. He looked at me realizing my point was valid though started up his argument. The back and forth went on, though I’ll spare the details. It ended up with me leaving wondering how the place stays in business besides being in EDH.
UPS will get my business for shipping. I’ll find another place for printing.

Maria, the counter person, is horribly rude and is not well suited for a customer service job. I arrived 18 minutes before the store was due to close. I know this because Maria loudly announced that to me when I walked in. I had some important documents to copy and knew it would only take me about 10 minutes. Well, it should have only taken me that long. The machine jammed. Twice. Maria kept hovering nearby, updating me as to how much time I had left. It took extra time to re-​order my documents as the feeder on the machine had messed them up. I also kept losing my train of thought, forgetting where I was in my stack of documents, because she wouldn’t stop updating me as to the time I had left and she continued to hover nearby. She was rude and I felt like she was way too much «in my space» and near my private, confidential documents. As I put my last pile in the feeder, she stood over my belongings, told me I couldn’t make any more copies, and kicked me out – it was 6:01, by the way. I ended up not finishing, my copies were all out of order, and took more of my time at home to fix. What a horrible employee! I’ve been to this location many, many times and never had an experience like this. She was rude to the other two customers as well. I’m not sure if she had somewhere she needed to be, but her terrible attitude, blatant rudeness, and lack of any customer service mean that I will find another business to fit my needs.

I had 2 days to design and have printed funeral programs for my grandmother. The staff (Marlon) made this process easy and delivered well within the deadline. This job included photo and text manipulation as well creative input from the staff. After contacting many graphic designers who could not do the job within my time frame I was very pleased that not only did they take the job but they also did it perfectly and ahead of schedule.

So I ordered something from Walmart online. Two days later, Walmart sends an email saying my shipment will be delayed.
A few days later, I decide to see if there is a tracking # for Fed Ex. There is and I look it up. Item shipped August 15^th. Last update on Aug. 19 is that it’s on a truck headed to Sacramento facility.
I figure it’s just delayed.
A few more days later — no updates from Walmart or Fed Ex. Aug 26, call this office to see if item has arrived. No — they said — it hadn’t. And it may have been sent back to Walmart. But if I was having an issue, I should call corporate. Also, I’m told that Walmart doesn’t share your phone #, so if the package comes in, Fed Ex can’t call you to let you know your package is there.
Called FEDEX Corporate. They said they would call local office and have them contact me about it within two hours. THree hours go by, no call.
I call Corporate again. They call local office while I’m on the line. Local office now says they have it.
I call local office to verify. Yes — they have it.
Call Corporate to complain. Explain my whole story, give them the tracking number for the 5^th time today. After all this, then the line goes dead. Guess the complaint doesn’t get counted if you «lose the call:»
I call Fed Ex corporate back. They are worried that package may be at prior Sacramento location. Agent verifies — it’s not, it’s at the White Rock Road location.
So this is really a review of both my experience with the local White Rock Road office & Fed Ex.
So, if the destination office doesn’t scan your package as it comes in, you may not know it’s there, and it will be sent back. What’s the point of having a fancy tracking system then?

Was treated as an inconvenience to Andy behind the counter. He had a rude and condescending attitude. He was unrealistic with paper choices when I asked for something other than white. Won’t go back!

I have used this location for a substantial amount of printing and have always been happy with the service. The staff is very helpful and do whatever they can to make sure the customer is satisfied with the outcome before they charge any money which is very nice. The shipping has always gone smooth without any hitches but I guess that’s kind of what I come to expect when I ship with Fedex. They are a great shipper and prefer it over every other shipper out there. They have a nice paper cutter as well so if you need to do any cutting this place is a great place to do it. I would recommended this place to the local people if you ever need to print or ship anything. Also the prices for printing are not bad at all. It is best to have your own paper if you really want to keep the price of the prints low.