Alan Liu, DDS

I am so grateful for Dr. Liu’s help and generosity!
I was in terrible pain from a tooth abscess and they understood that sometimes, it just can’t wait until Monday morning.
My dentist had just left on a long vacation when I had a dental emergency on a Friday evening. He called Dr. Liu to see if he could help me out and without pause, I received a call from Dr. Alan Liu that he could see me in the morning. Not only did he show up, but he brought his wife Dr. Jennifer Liu (also an Oral Surgeon) who greeted me with a warm welcome. This incredible team, graciously agreed to take time out of their day off to see me on a Sat. morning.
Within an minutes of arrival, they had taken an X-​ray, performed an exam, drained the abscess (which if you haven’t had one is horribly painful) and I was on my way with prescriptions in hand. They both individually followed up with me.
Such good people! Many thanks.

I had really good experience with Dr. Liu. I had an old crown (from another dentist,) that had cracked and needed replaced. Dr. Liu has the ability to make the replacement all in one sitting, no need for temporaries, or follow up visits. I guess I am rough on my teeth, or maybe clench them in my sleep or something, but the new one broke as well. He made me a new one to replace it and no extra charge. I’m staying with him as my regular dentist.

Wow!!! Dr. Liu and his staff rock!!!
A family friend referred Dr. Liu to me as I was in SEVERE pain due to my wisdom tooth needing to be removed. Within minutes he called me to set up an appointment to come in the very next day.(He even stayed late to accomodate me!) I must admit I was VERY scared of having my wisdom tooth removed and had heard about close friend’s and families terrifying experience having this procedure done.
After he performed the X-​rays and took a closer look, he advised I needed to have my tooth removed by an experienced oral surgeon to prevent any complications as the cavity had now almost damaged the nerve. He arranged for Dr. Jennifer Liu to take a look and to see if she could help me ASAP! Dr. Jennifer Liu is very knowledgeable and quickly got everything in order to remove it. The whole procedure took less than an hour, and she removed not 1 but 2 widom teeth… Later on that night, after the surgery, she followed up by texting me to make sure I was okay. And also had me come back in the office a week later to make sure that my mouth and gums were healing okay.
I can’t say enough about Dr. Alan and Dr. Jennifer and staff! They are great!

My regular dentist retired, Dr. Liu’s office is very close to where I live and I saw he is in business more than 10 years. Therefore, I decided to give him a try.
Making an appointment is easy; I got an appointment within a week. Go in for a check up, his office is very impressive, has a lot of high tech equipments I never saw in other dental offices.
The check up and cleaning went very smooth. The problem arose when I come back for a filling. After he removed my old filling, he told me there is no way to fill my tooth again, he will have to give me a crown job. That is a $ 800 job. He should have told me in the first place. He is a dentist; didn’t he know I need a crown job before he removes my filling? What a rip off.
He makes the crown from his high tech computer; making one crown after another, just couldn’t make one fit my tooth. After 3 hours finally got the job done. What a waste of my time. Fortunately I didn’t plan any other thing on that day.
On my way out, they ask me to paid the bill. I told them I have insurance, they said my insurance only cover half of the cost, so I let them charge $ 400 into my credit card. Few weeks later I got the statement from my insurance company, they paid 80%. I didn’t call them at that time, I want to see if they will automatic refund the over payment to me. I waited another 30 days, they didn’t. Therefore I go into their office to ask them for the over payment refund, then the receptionist schedule a payment for me to receive it in 7 days. They should balance their account each month and notice I made a over payment and automatic refund my money. From the date I do my filling to the date I go ask them for a refund, that is 2 months long. There is no way they will get that slip off their mind, they are trying to cheat their patient. If you go to this dentist, check your insurance statement very carefully.
Time to look for another dentist.

I have been seeing Dr Alan Liu for several years, he is knowledgeable, super friendly, and the equipment is state of the art. However, the atmosphere is a little cold IE all hard surfaces, their billing is disorganized, and the staff seems inexperienced. Plus personal and business details are easily overheard and openly talked about in and around patients. As a small business owner myself, i value customer service and public relations, and often after leaving this dental center I feel conflicted. I keep coming back because after all, i get taken care of with personalized attention. Therefore my recommendation is positive, but please keep an open mind and be forgiving. Practice makes perfect!

Dr. Liu is knowledgeable, gentle and responsive. He has been my dentist as well as my sister’s for a few years now. Unlike other dentists, he never tries to oversell you with dental services you don’t actually need. He is also patient and answers your questions. Most importantly, if you call or email after hours when you have an emergency, Dr. Liu responds to you even if it’s the weekend or holidays. In this day and age, when doctors no longer care and are generally not reachable or available, it’s really refreshing to have a doctor who cares. I had the bonding on my front tooth come off during a holiday weekend. Even though it was not painful or bleeding, I found it embarrassing, and was so grateful that Dr. Liu called me right back and fitted me in to see him on the next business day. It put me at ease and saved the holiday. I know that he has also done this for people who were not his existing patients at the time they called him. My sister and I now live in South Bay but Dr. Liu’s skills and attitude make it worthwhile for us to travel 50 miles each way to see him.

Wow! Dr. Liu and his staff are wonderful! They do the best work!
I had walked in a couple months ago with throbbing pain and was told that I needed a root canal. To be honest, I was sooooo scared. I work in the dental field myelf but have never needed a root canal before. Everyone I knew was telling me how much it was going to hurt, and about how terrible an experience they had had. So when Dr. Liu told me a root canal was needed you could just imagine what was going through my mind!
Before and during the procedure Dr. Liu and his assistant were keeping me informed, letting me know in detail what was happening and what result we would get. After he was done, I was like, that’s it? really? Dr. Liu did such a wonderful job! I didn’t feel a thing during the procedure and little to no pain the following days. YAY!!!
I just went back for my full exam and had my cleaning done. Again, the staff was wonderful! They were nice and gentle and Vicki does an excellent job at explaining my insurance and cost breakdown for me.
It’s great to be able to go somewhere where you know you are in GREAT hands! Dr. Liu and his staff provde A+++++ dental care, their office is very cozy, they offer saturday hours, they have high tech equipment, and let’s not forget that you can catch up on your latest action videos while you’re getting your treatment done!
I would definately reccamend Dr. Liu at Sweet Home Dental Care to everyone!