Verizon

Had to come back today to exchange my VR for a Gear S2 due to a misunderstanding when I upgraded to my S7. I’ve been dealing with Danny & he’s truly awesome. He’s been nothing but nice & helpful from day 1. Today him & another associate (Bianka) helped me & they were both very nice & explained to me everything that they were doing during the process of getting this exchanged for me. He’s definitely a good asset to this location, I did deal with one other manager dont know her name but she was rude. Yes … sometimes they get busy & you have to wait a while but Hello! Im sure you have plenty of questions when you upgrade your phone so why make a big deal? Also dont go somewhere when you’re in a hurry & the issue is fixed. :P

No stars is what these folks will get from me! (Had to give them one, or it wouldn’t post but they are at no stars with me!!) LOUSY CUSTOMER SERVICE! Don’t even know where to start! I am SO frustrated with the lousy attitude of ALL the employees!!! Waste rolls downhill and the manager at this store knows how to fling it! Starts with him and rolls on down to the rest of the ninnies that work there. I’ve had an on going situation with this company for months now. Just trying to deal with an employee discount has turned into a fiasco that has drained my energy and time that I will never get back! When I tried to go into the store for the third time to deal with this same issue, I decided I would speak to the manager only and finally get to the bottom of things, once and for all. Imagine my surprise when I walked in to an empty store, no one in sight except employees smacking their gum loudly with open mouths (super rude!) standing around with faces in cell phones. They didn’t even acknowledge the fact that a customer had walked in! The very person that pays their salary? The very person whose payments every month somehow trickles down into their paycheck! YOU KNOW? The very person you’re supposed to be making happy when they walk in??? THAT PERSON!!! Back to the manager, (Michael) he told me he had 4 people in front of me and I would have to wait at least 45 minutes! I looked around and let him know I saw no one and he was going to deal with me right now. At that moment, he completely tuned me out! Oh, he listened, but it must have been like the adults in Charlie Brown movies when they speak! I’m sure all he heard was blah, blah, blah, waa, waa, waa! Didn’t take anything in, his eyes just glazed over and he went through the motions of his ‘so called duties’ When I had finished reaming him and letting him know I thought he was a major problem in how things were going, he almost laughed at me! Gave me his card and told me to call corporate if I had complaints??? I was letting him know how inefficient he was and how the store was just ridiculous and he didn’t miss a beat! As I stormed out of the store, he just called «Next’ The next sacrificial lamb is getting ready to be bent over! When I did call corporate to complain, it was just more of the same from corporate! These folks do not care at all about their customers, their reputation is in the crapper. After all that mess and time and effort, my latest bill came and still no employee discount? That idiot (store manager Michael) didn’t apply the discount information even though he told me ‘it was all taken care of’ That’s the caliber of people they have working at these over priced, rude company stores! I know people these days feel they can’t «live» without their cell phones and that’s the reason this company acts the way it does! They feel they have a captive audience and as long as we keep going back for more, they will continue to treat us like crap! I for one will be cancelling my account with these idiots and would encourage others to do the same! They will not understand anything until you hit them where it really hurts! In the pocket book!

Give it a better review than last time, only because the lady who helped me demonstrated good customer service. I probably won’t back be. Honestly, in most of the Verizon stores I’ve been to, the customer service wasn’t all that great. I wish I could have gotten the ladies name, she did a way better job than the girl who rang me up last time. Unless I had a phone 911 or something, I don’t think I’d come back to this location.

«Lord give me Patience» was all I could think this morning when my Mom’s phone had issues. I wasn’t looking forward to going with her to Verizon and spending my entire day there. THANK YOU LORD! He heard my plea and sent us Argel a very nice, sharp, bilingual & compassionate young man that patiently sat with mom and helped her. I’m a happy happy daughter

I always get friendly helpful service from this store. My guy was Luis Baez and he was very patient with me. Working with a Sr. Citizen is not always easy but he did a good job.

I will never buy a phone from Verizon again. Especially this store. My mom wanted to buy me a phone for my birthday (iPhone 6) so we came here. We told the sales guy exactly what we wanted but he kept rambling on trying to sell us extras on the plan & extra accessories. We told him not interested-​we just wanted to get the phone with my upgrade for the 2 year contract. He said ok, then went in back. He came back out & said «sorry I just talked to my manager & you can’t do the 2 year contract. You have to finance the phone & it will be built into your bill.» My mom said «that’s not what you said a second ago, and she explained a few bad experiences she’s had with Verizon herself. So basically we left there having to finance the phone, change my plan, and we felt very unsettled like we were basically scammed. Before we left he told my mom to come back to talk about her plan because they have a «special button they can push on their I pad for good customers.» Why did I get screwed over then? SHADY SHADY SHADY. Go to a more honest competitor if you can.

**0 stars**
I came into this Verizon store with high hopes of getting the service I’ve been wanting for a while. I have been utterly disappointed in many ways. To start off, I had previously had my cell phone service with cricket and I was very excited to upgrade not only my phone, but the service provider. I went in, paid over $ 300 and went home thinking everything was set and done with. To my disappointment I found out a few days later that I was not receiving any phone calls or text messages, which is very important at this time as I am dealing people trying to reach me for insurance purposes. I went to a different location at Grossmont center and they basically told me they could not help me unless my father was there and that I needed to go to the original store. They had created a «sub account» for me under my fathers name and I couldn’t even access it, when I paid for it myself! So anyways I ended up going to this store a few days later when my father and I were available and we were greeted and the manager let us know we would have to wait. We ended up waiting about 30 mins, at this point my father upset, he expressed his concerns with the manager that we just wanted to return the phone and get a refund. She rudely said that she couldn’t help us and we’d have to wait for a rep. She claimed she didn’t have access to assist us. THE MANAGER did not have access to whatever it was that we needed to get my refund… That’s one of worst excuses I’ve heard. I had to go back to this store after having had a horrible experience with that manager and tried to get a resin on my next visit. I LITERALLY ARGUED my way into getting my refund and it wasn’t until I asked for their corporate number that they finally said they would waive the restocking fee. They tried claiming it was my fault that my phone didn’t work… It was THE WORST CUSTOMER SERVIC EVER! Please do not waste your time going to this store, the employees there are not for the customers’ needs.

Christian was very helpful and informative. I appreciated his level of customer sevice and I will be trying to do all future Verizon business through this location, and with him, when possible. Thank you for helping me get my wife a Christmas iPad.
*11 year verizon customer*

Juan helped my mother and I with our free upgraded phones and he also threw in a tablet that is on a deal for 50 dollars with a 40 dollar installation fee that he ended up giving me for free! The tablet is originally $ 249.00. I’ve always wanted a tablet and this is my first one. He thoroughly explained everything to me and answered all my questions. He was very knowledgeable and friendly (he even opened the door for mom and I on the way out). It was truly a wonderful experience and just made my whole day and night a happy one!!!

I walked into Verizon ready to upgrade my phone knowing exactly what I wanted when I came in the door. I was being helped by a woman I believe was named blanca or bianca. I told her how I wanted a new phone and she started throwing in all these deals/​upgrades which seemed interesting to me. She said that if I bought a iPhone 6, Verizon was offering a promotion to receive a free iPad. She attempted to sell me this idea by saying that I was going to pay a significant amount less than my phone bill. Ultimately, this Verizon store did not end up having the model of the iPhone I wanted so I walked out going to a different store. First of all, she wasn’t even explaining to me how I was going to end up paying so much less for my new plan. She wrote down a bunch of numbers and expected me to have all this knowledge about payments and plans rather than simply explaining it to me. The reason I became so upset is before I walked out of the door, I asked her for the paper where she had written down my «new plan» she was trying to sell to me so I can consider it when I went home. MAGICALLY, she says, «Oh, wait I think my math was wrong on some of these numbers» and tries to keep the paper. I told her I wanted the paper, so she «fixed» the math (which I truly do not think it was that hard to do because it was simple addition of a phone bill and I would expect her to know these numbers since she should be an expert in telephones and the plans they offer???)ALL OF A SUDDEN my bill that was going to save me «money» becomes the exact price that I pay for my phone but she was trying to add an iPad to my bill. Ridiculous. She had not given me the knowledge of thinking that her «math wasnt right» and only attempted to fix her calculations because I was walking out of the store and told her I was going to a different verizon store to get the phone I wanted. RIDICULOUS scammer and I will NEVER come back to this store again.

Gave a friend a ride here to pay a bill. The see you coming and hold the door open for you. Thought that was cool. They also took care of her really fast.

Worst costumer service in the world rude employees recommend never to go to this location of u can avoid it

Juan and Mayra at this store are too notch! Excellent customer service, explained everything with no hidden agendas or hidden fees. Neither of them were in a hurry and took the time with my fiancé and myself. Fiancé ended up dropping sprint to come over to Verizon due to the high level service they gave us. Verizon is pricey but you get what you pay for! Thank you both for providing us with one of the best visits we have had here at this store, your excellence is greatly appreciated.

I was not impressed with their customer service or lack of willingness to find a solution to my problem. Instead they would have rather lost me as a Verizon customer to a competitor. I wanted to switch my phone from the company line to a personal line, they said they could do that but without being able to give me an upgrade. I asked repeatedly what my options were to keep my number and get a new phone. All they told me was that in order to keep my number and get a new phone I would have to transfer to one of their competitors. That didn’t make any business sense whatsoever so I called Verizon customer service (611). They were able to do what I asked and find me a better rate on my phone plan! In short, don’t waste your time at this store, just call customer service and let them help you.

Excellent customer service and I didn’t have to wait for a representative. It was worth driving a few minutes out of my way to go to this store! Thanks for the extra help deciding between service plans.

Got the new Galaxy S6 phone on Friday. Found it cracked Monday. Verizon said oh too bad. It’s been over 24 hours so can’t replace. Not only cant replace but oh we raised your deductible on your insurance on Friday to $ 149. NO disclosure of deductible change when phone upgraded. To say I’m about to lose my mind is putting it mildly. How dare you Verizon Not disclose the insurance deductible will change! !! Train your employees properly to disclose ALL changes to plans no matter what. I’m so extremely upset and disappointed. I’ve had Verizon for 20 years. You suck!

Just had an excellent visit (which whoever really feels that way when they’re having an issue, with cell phones no less?) with Mayra. I had been dealing with an issue with my hot spot for about two days and I was finally able to make it into the store today. Not only did she help me do a hard reset (yes that’s all it was and for the life of me I couldn’t figure it out) but you can tell she takes pride in her job. She attended to everyone coming in the door, directed the sales associates to new customers and was able to help me, all at the same time. She was awesome.

I arrived on a Thursday morning to find a very busy store and a twenty minute wait. The wait has been par for the course every time I’ve been to this store. They had 4 sales reps on the floor, but its hard to get too frustrated about staffing since I’m sure it would be difficult to justify 5 or 6 sales reps standing around when its slow.
I was there to get a new phone and Ken helped me out. He didn’t pressure me to go one way or the other, but instead was very patient and answered all my questions. Because of this, I felt comfortable with the process and was able to make a decision. Twenty minutes later, I had a new phone and was out the door.
Great service from Ken. I’ll be sure to find him the next time I stop in.

France is the man. He want over and beyond. Opened up 4 lines all IPhones He was really knowledgeable and gave me the best prices. I highly recommend him. Ask for France guys.

The definition of the right hand not talking to the left, unfortunately. They don’t listen to their customers; they spout off rehearsed answers to problems, even if it doesn’t apply. They talk down to their customers, especially if you’re female. I’ve probably owned a smart phone for longer than some of the people working here have been driving. Out of Verizon as soon as my contract’s over. It’s overpriced for below average customer service, in general, but this location is incredibly unprofessional. I don’t-and haven’t for years-​paid $ 90+ a month to be talked down to. 0 stars if it was possible.