Sunset Marine

Overall, I had a great experience at Sunset Marine. I had to bring in my 24 ft Sundancer to get warranty service for my Mercruiser engine. The staff did a great job and helped me with dealing with Mercruiser corporate. Mercruiser didn’t want to cover the damage done to my engine from a faulty raw water pump. They tried to leave me high and dry because of the fine print in the «Premium» coverage I bought when I bought the boat new just a few years ago. Sunset helped me navigate the warranty issues and ultimately Mercruiser covered all of the charges under a customer retention measure, not the warranty. Go figure! Thanks for toughing this out with me, Sunset!

I’m new to Unilocal but felt compelled to leave a review for this company. I’m also a new (naïve) boat owner and have had quite the ride already with my «mint condition» 1972 Skipjack. I took it into another shop for, what I thought were basic repairs, but that took over 4 months. The issues kept mounting and it took so long (without much explanation as to why) that I missed one of the best local fishing seasons because of it. Once I finally got it back on the water I realized that I either bought a boat powered by gerbils rather than horses, or there was something seriously wrong. So, I took it back to the shop that did all the work in the first place. They told me that there was an issue with my throttle cables. That got «repaired». Same issue. I took it back. They said I «spun the hub» on my propeller, that they needed to fix that and I could also use a new prop. I would have thought the first 4 months would have revealed the fact that my prop was no good, but still giving the benefit of the doubt. They are the «pro’s», not me. So, break out the trusty Visa and cross my fingers that’s the last time. Now I get out of the bay but engine is running way too hot. Turn the boat around and head back. Not happy.
This time I get an Epiphany! Maybe I should get a second opinion! This time I take my issue to Sunset Marine. Immediately I felt respected and that these guys weren’t jerking me around. I was still apprehensive, but they spent a lot of time explaining to me the issue that I may have, how it was caused and how it could be fixed. Never did they discredit the other shop or speak negatively about them, although I was «fishing» for some good old trash talk to make me feel better about how angry I was. The only kind of fishing I’d done in quite some time, might I add. They stayed classy, which was good to see.
Ends up the prop I had (which was unnecessarily replaced) was far too small, which made the engine run hot and work way too hard to move water and build up speed. Easy fix, made sense, and not nearly as pricey as some of the other «repairs». The boat runs great now! In the end, had I gone to Sunset Marine in the first place, I’m convinced I would have saved thousands and had a little more sanity, and probably some fillets in my freezer! Needless to say, I would recommend Sunset Marine. They are my «go to» from here on out for sure!

Stopped by here yesterday on our way out of town with the boat. Super knowledgable staff and extremely helpful. Thank you for getting is in and out quickly so we could get on the road for the holiday weekend.

I take my 32 foot Robalo to Sunset for all my maintenance. They do great work and aren’t constantly trying to upsell me on things I don’t need. Fast and efficient. Recommend.

Had to run in and pick up some parts and Joe at the front counter mentioned they were now doing trailer repair. I was real happy to hear that my trailer was definitely in need of some (a lot) work. Brought it in and the trailer seems much stronger and I know I’ll get a few more seasons out of it now. I couldn’t believe how many boats they already had in their yard for repair. I guess it’s just been so nice early this year all us boaters are getting out on the water early. I would say if you got something wrong with your boat and want to be out on the water by May you better get your boat in here now.

I took my boat to 2 different local shop before I went to sunset. One had it for two weeks and then after I spent a ton, he told me that I needed a new motor. The second guy told me the first didn’t do anything and my motor is in great shape. However, he still didn’t fix the issue. I finally listen to my best friend and called sunset. They knew what the issue was over the phone and had it fixed before 4^th of July so I was able to enjoy my vacation. I would high recommend this place to anyone! Please don’t waste your money like I did and just take it here, it will save you a lot of money and headache.

Just went here for the first time past week, great guys very helpful and didn’t try to rip you off! Recomend

WoW! Staff was definitely knowledgeable and helped me out on my outboard Mercury engine. I can’t wait to get back in the water this Summer. I was recommended to use their service department through a friend and was GLAD I did. Thanks Sunset Marine.