Horizon Dental Group of El Cajon

I don’t understand why the Receptionist are STILL EMPLOYED! They are not only the RUDEST they also LIE!
I was told that I had to go see the surgeon in the South Bay because Horizon didn’t have one there anymore. I told her I didn’t want to go that far and she replied that the ONLY specialist that accepts my insurance is in the South Bay.
I called another dentist and had an appointment around the corner of my house! They also said they would call me back with some information… still waiting

These people shouldn’t even be operating a dental office. The doctors are great, but the receptionists are rude! On Tuesday, I had an appointment. I asked what was taking so long. They had to find my file. Really? It took 10 minutes? And then they call someone who came in after me. I waited about 35 minutes. They called me (finally). And then the guy who took my x Ray took a bit because he had to ask some questions. Lack of communication from the office. I was beyond pissed. And they spelled my first name wrong a couple appointment s before because «that’s how it was in the system.» I almost had a fit and told them to change it (it was spelled right on my chart, but not the system. Go figure). How do you misspell a common name like Jennifer? This place needs to be closed down. Or at least people who have decent customer service skills.

Been to this dentist a few times in the past my husband got a full set of dentures here. well that was almost 3 years ago. Yesterday his top plate cracked so we went in on an walk in emergency appt they saw him with no appt BUT the staff is all different you can barely understand any of the Girls the waiting room was filthy trash on the floor. Also loud kids yelling and no one telling them to shut up. We went back to the room. boy if you thought the Waiting room was dirty you should have seen this room. There was crap all over the floor the sink was gross and a dirty bowl on the side of it. The equipment was all held together with tape. The young girl then came in and said to my husband «Hi are you happy» in a very strong accent. I yelled NO he’s not happy his teeth are cracked. She took his plate and was gone. Finally I had to ask her what was happening. Oh they are sending it out to be fixed be back at three really so he has to go all afternoon with no teeth. Even tho the have all the records we will NEVER go back to this dentist. Talk about ghetto. I would have not given them any stars

had a great experience, we came in with no appointment in terrible pain and Dr. Phan worked thru her lunch to open my Girlfriends tooth and even did a root canal, and they were all sooo much nicer and kinder than any of the other dentists we had seen (they were the 3^rd we had been referred to in the same day) anywayz thank you thank you thank you

The stars are for dr job who is outstanding, trust me. I have gone here with my son for 3 years’ with that being said I totally agree the front office help is a joke’ so rude. and the front office help in the back office are worse’ they argue with you and sit around on there computer and shop online’ how these people still have jobs is beyond me??? I knew I was not the only person they are rude to, it’s in there blood to be snotty’. They are total jerk’s.

Seriously… This is the worst dentist office on the planet. Do not go to this place.
The place looks run down tremendously. Feels like you stepped into the past (like 40 years ago) when you walk into it.
The people are overall rude and condescending. They don’t communicate well between each other which therefore causes a lot of confusion between employees. Now the customer gets upset because one person is telling them one things while the other employee is telling the customer something else.
The two ladies that look mexican/​somoan and that are heavy set that work in the back of the the place in a separate office need to loose there job. Worse customer service ever. Extremely rude and its like why? I am giving you money or the insurance company is. If you don’t like your job or are rude you shouldn’t work in customer service. Go find a tree to plant and seriously loose your ugly attitude.
I had to get a filling 3 times within 9 months because it kept falling out. They did a horrible job.
Had to get a root canal and never needed one.
Not personal with you at all.
They come off as money hungry people that can care less about you but are just there for a paycheck and get customers money.
The front staff (some of them) do not speak good English.
If there is an issue that they cause, they will give you the run around for days.
Most people here need to fired and the place should get a remodel or get tore down. It is not the horizon dental that it was 10 – 15 years ago. Now its just a pile of garbage with people that don’t deserve to have a job let alone be in customer service.
Find yourself a better dentist and check this place out below.
La Mesa Dental Group
5.0 star rating 98 reviews
7872 La Mesa Blvd
La Mesa, CA 91 942
Phone number (619) 464‑1211
Business

Doesn’t even deserve a star, terrible service horrible staff except the actual doctors. All the Densit assistants don’t even know what they’re doing. Look absolutely clueless. I’ve been coming here for years and I’ve never had such bad experience. Also heard a guy yelling at the staff up front because they said they didn’t have an appointment but he had also a card stating his appointment. This place needs to be shut down & people who are stuck here because of their insurance deserve better than this s%hit hole.
Although the X-​ray technician deserves 5 stars.

I wish I could give this place less than one star.
I took my 3 year old daughter here for a dentist appointment and am just relieved that she was not aware of how bad our experience was.
The staff was rude. Of the 5 staff members we interacted with, no one introduced themselves. Each time I asked what someone’s name was, they looked at me annoyed and confused. At one point, when it was her turn, the tech who was to do her xrays called her name, then walked off down a hallway before she could even climb down from her chair.
The waiting room was vile. There was a patient waiting to be picked up who was depositing used, bloody gauze pads from his mouth on to a chair. None of the staff tried to assist him in making safer, cleanlier choices.
After an hour long appointment, I was informed a cleaning was not included for my daughter. I feel like this was something that they should have disclosed at the time of me making the initial appointment.
Needless to say my family and I will be finding a new dentist. And I do not recommend this one at all.

The worst! I feel sorry for people forced to go here due to their insurance restrictions. Brought someone in after having made an appointment for them. They had no record of the appointment. Went out to the car and retrieved my little card verifying the date and time… Their response… Sorry.

I DO NOT RECOMMEND this place to anybody! I’ve been here in the past and I am in the middle of looking for a different dentist. I have brought my kids here and every time something different happens. This time the only reason why I came here was because my daughter chipped her tooth Friday night at 5pm and they were closed. I got an emergency number so I left my number so they can call me back and of course they never did !! So I called back after I went to a different dentist and they couldn’t help because we are new and it’s the weekend so nothing really they could do without our history. So they take me right in but only to be treated like crap by the nurse and the doctor. The lady in front was very nice and friendly and really did help but the nurse her name was laura and the doctor her name was dr gong. They had an attitude and tried to lecture me on my daughter! Who the hell do they think they r? My daughter had 1 mistake by eating soemthing her teeth can’t handle and they decide to lecture me on that? That’s just not right! I don’t think it’s there buisness on what my daughter ate while being at a sleepover. My kids have insurance so why would they complain? I can’t believe I came here again and of course they disapointed me by doing what they do best here. NOTHING! These people do not need to b working here! If they don’t want to work then why do they work? So many people out there looking for jobs yet these people here waisting time and being rude and mean to people for no reason! I WILL NEVER BRING MY KIDS HERE AGAIN! I can’t give no stars but if I could it would b a big 0 on stars for HORIZON DENTAL!

The stars are for the Drs but I agree with all the other reviews!!! The staff up front are very rude and unprofessional!!!

My son was referred to this office by our general dentist, who thought our son would do better with a kids specialist. My husband called this morning, and the first available appointment was a month away. My husband accepted the appointment, but he had some questions. The person on the phone answered them very impatiently, and then I guess she had had enough because she hung up on my husband before he was done.
I found another pedodontist that was able to see my son early next week. When I called to cancel his appointment with Horizon, the conversation literally went like this:
Horizon: «Blah blabla blah, hep you?»
Me: «My son has an appointment on August 8^th that I need to cancel, please.»
Horizon: «Ok. When is the appointment?»
Me: «Eleven o’clock, on the 8^th.»
Horizon: «Is it today?»
Me: «August 8^th.»
Horizon: «Oh. What time?»
Me: «Eleven o’clock.»
Horizon: «Ok. Let me transfer you.»
She then put me on hold for FIVE minutes. When the next person picked up, I had to repeat all of that information. She asked if I wanted to reschedule the appointment. I told her no, and asked if I could speak to a supervisor. She said she was. I explained what had happened when my husband called, and that I was concerned that if my husband was treated so rudely on the phone, what kind of care would my poor son be getting in the chair? This woman did not give a flying fig about anything I said. I told her we would never do business with the office, and that I would never recommend the office to anyone. She did not apologize or even attempt to smooth things over. She just said, «Ok, thank you,» and hung up.

Oh wow the staff here is rude !! I felt almost like I was in a comedy movie because it was so serial how unprofessional and unorganized they are.

Worst dental office EVER! EXTREMELY rude and lazy desk staff. The specialist I saw was great, but he’s only there once a month. They never sent the report to my regular dentist and so now my entire treatment plan has been delayed because of their incompetence. Every phone call that came in while I was in the waiting area was a complaint including 2 people that were there in person to complain. Ridiculous.