Roto-Rooter Service & Plumbing

Horrible! Horrible! Horrible! I’ve been pastoring a church for 24 years here in the city of San Diego and to make a very long story short all I can say is stay away! The lies I was told, the inability to perform the work and contracting out to other subcontractors without my permission and high hourly rates for their plumber ($ 275.00) an hour, please stay away? I believe this one will have to go to court to be settled in the end because I will not get ripped off!!!

Had a 2 hour window for service, plumber showed up 2 hours after the window wait time. Technician was professional, but as lots of companies, they don’t stuck to their appointment window. Would be nice if the company called to let the client know they are running behind. When I called the dispatcher, was told the technician was running behind but no time was given for an estimated time of arrival.

Philip and Dustin came to our house yesterday. They were professional, pleasant, proactive and efficient. Most important — they solved our plumbing issues. I was very impressed and felt their pricing was extremely fair.

5 stars is a huge deal to me, my drains where all backed up needed a good reliable plumber a friend recommend roto-​rooter they sent out technician Michael .A he was very Professional an friendly he explained everything that was being done, did a fair estimate an did a great job! Highly recommend these guys.

I called the main number in San Diego and asked for someone to come out to fix a clogged kitchen sink. The woman on the phone said the technician would be here in an hour or two and would call before coming. I asked for an approximate price and was told the estimate is free but that she couldn’t tell me until he saw the sink. No call, but he arrived within the time frame given. After a few minutes he gave me a $ 229.00 estimate. Unbelievable!!! This problem was fixed by a reasonable plumber who charged me $ 60.00!

I admit they are fast response but unfortunately they are double price. They came to my house to change a faucet and they said it will take 2 hours working also need to open a small hole in the wall and it will cost $ 350, i told the guy thanks I don’t want to do it. I contacted another company they came and did exactly same work for $ 135 only
Thanks

We called the main San Diego dispatch to have someone come out and take a look and fix a clogged shower drain. We were getting a second opinion after receiving terrible service from another company.
Zac Davey was the Roto Rooter plumber that came to our place and he was amazing! He was clear and concise and took the time to explain everything to us. After taking the proper amount of time on the clog he was able to fix it.
We will only recommend and use Roto Rooter going forward. Such a great experience!

having used them in the past, i am shocked by the turn of events. less than an hour of time for a clean out when i had a house full left me with a bill of close to $ 400. they used to charge $ 175 as a flat rate and guaranteed success. after some time i talked to the manager who was rude but did take more than $ 100 off of my charged total. the plumber also said that there was a crack in the sewer line and offered to fix it the next day for a huge price. the next week i found someone else to check and found that the water in the crawl space was caused by a rusted connection to the air conditioner. this needs to be changed, but there is no problem with the sewer line. be sure to check prices before you let them work. there are several who charge only $ 50 for a clean out. they all have the same equipment!

5 stars is a big deal to me. I hope it is a big deal to you when you are making a decision like picking a plumber. Please keep in mind that I had to do all of this over the phone as I could not be present. I had to rely on Roto-​Rooter and my tenants to get this job done. We have great tenants.
Kuddos to the team at Roto-​Rooter of El Cajon. From the first call to the last I was extremely pleased with the service. Adam Dye was friendly and courteous over the phone. He took the time to discuss what work needed to be done and what risk there could potentially be. He was careful and thorough as ultimately the job went well. His follow up call proved to be helpful in understanding what steps we needed to take in order to prevent further blockage in our pipes. Kathy was my last call. She took care of the billing and wrapped up the entire plumbing issue in friendly and professional manner. I highly recommend this business for the customer service, skill set, availability, and cost.

Never again. I asked for an estimate for a clogged drain before they came out but they said they have to look at the drain first. They said they would give a free estimate when they come by.
The guy that came to my home was nice. He took one look at the drain and said they don’t bill per hour, they bill a flat amount per job. To snake one drain, they charge $ 175 plus tax. I don’t know how their estimate got up to $ 205 but they told me about a $ 20 coupon online which I went to print out. I grabbed my ankles on this one.
I delayed going into work for them to come by. I didn’t want to have to call someone else and waste another morning. So I had them fix the drain. I paid the bill knowing full well i was getting ripped off. Never again.

I do not understand how this company stays in business. I paid $ 280 to get an inspection and couldn’t get any documentation, video, or report that showed anything had been done. Robert’s favorite line was, «I’m so unbelievably busy right now — I’ll try to get it to you tomorrow.» After I heard this 3 times it became a joke. I was advised to talk to the manager, Mark. I left him a kind message explaining my situation… I never got a returned call.
I called the main office in hopes I was just having bad luck and someone could help me out. I spoke with a couple of different ladies only to be referred to call Mark and Robert. Maybe I shouldn’t have been so polite and patient and should have just yelled to get some attention.
2 weeks later, I did finally get an email from Robert giving me a bid, offering more of his services. He also told me the video didn’t come out correctly and he’ll have to come back to do it again. I told him he could come anytime and I never heard from him again. That was the last straw and it led to this review.
I’m 0 – 1 with plumbers so far so I can’t refer a good one yet but can tell you who to avoid.

these guys were GREAT — really came thru in a pinch for me in a BIG WAY. the sewage line from my rented apartment (second story over a garage) which my landlords had been snaking bi-​monthly to keep clear, blocked while my landlords were out of town, while I was in the middle of a hellish move to long beach with a horrible sinus infection — I was overwhelmed, I called roto rooter. Frank C. arrived in a VERY reasonable amount of time, and the guy was just everything one could ask for from a plumber — bright, completely determined to find the problem. instead of just snaking the line down from the toilet to temporarily clear the block AGAIN, he traced his way down to the stop out (actually on the neighbor’s side of the building, accessible from her yard), where we found… (wait for it…) the recent earthquakes had basically shaken the building onto the sewage line, which also was filled with dirt and roots, and there was a huge (maybe 4″) crack in the back of the building I did not even know was there. essentially, the line had been blocked, possibly for YEARS (as indicated by the SMELL) and is going to have to be replaced.
frank C cleared the line as best he could, and indicated that when the landlords returned he would come back out for free, and show the landlords a video of just how bad the damage was. however, I forgot to mention that as I was plunging the toilet, the toilet had backed up into the tub, and I didn’t realize until hours later that the tub was blocked now as well with toilet paper. so, I called again, and Art W. arrived (again, quickly), and cleared the tub to drain spur — at NO additional charge, which was AMAZING. I’d recommend these guys to anyone, anytime — it was a heckuva way to meet such competent plumbers but they sure did make the whole hellish experience A LOT easier. THANKS GUYS

Set an appointment up for Sunday on-​line. Always a little leery of setting an appointment up on-​line but I was in a hurry and off to work. I received a call back confirming the appointment. The appointment was made from between 2 – 4 on Monday.
Well, now for my fears. Whenever I set up an appointment window, it nears towards the end almost always. However, this was not the case. The plumber arrived several minutes before 2. And of course, the fear of being over charged.
After polite introductions, I described to him my drain problem and he quoted me a fair flat rate for a drain clog removal. After we agreed, he quickly got the tools of trade and went to work.
He offered suggestions but never pressured me for any other work. I actually enjoyed watching him work and imagined myself as a plumbers apprentice. One can only dream…
All in all, a great experience with a 120-​day guarantee. Still skeptical of a plumber’s ability to charge more than what is expected, I feel comfortable with the job performed and monies exchanged.