DrainHelp.com

I was very impressed with the help I received from Frankco Lorenzo, He was very helpful and fixed my issue in a timely manner and informed me with what he was doing and made it very easy to understand and I would defiantly recommend him to a friend and use him in the future. Thank you from a very satisfied customer.

Easy 5 star rating. Freddie assessed the problem on a Sunday night and by the next afternoon everything was fixed! Freddie and Alex tackled a tough problem with professionalism and some much appreciated humor… and on a day when the temperature reached 100 degrees. They did a great job and kept everything clean while they worked. Need a plumber? Here’s the best recommendation I can give!

My sink semi flooded last night. I live in a high rise condo. Alex and crew came by, diagnosed, gave his recommendation, quoted, and the work was performed. Professional and informative. Do not hesitate to call, i have worked with many contractors, electricians, etc. These guys are at the top of my list! Thanks guys!
Peace of mind, priceless…

Had such a great experience with Drain Help! Alex our plumber was thorough, knowledgeable and most importantly honest! We had multiple projects for our home renovation and Alex was able to do high quality work that fit our budget. He thoroughly inspected all of our old plumbing and gave his honest and fair assessment of each project without any of the high-​priced extras that we had been quoted from other companies. I simply felt like we were in good hands! I would definitely recommend DrainHelp and Alex in particular for his expertise, honesty and friendly disposition! Thank you again!
And thank you to Frankco as well for the fast and friendly service! You were great!

Thank goodness for these guys! They picked up the phone on a Sunday at 10 p. m on Father’s day! Arrived within an hour, gave me a flat quote a head of time so I knew exactly what I may be spending, and did a clean (no mess), quick and efficient job. Impressive. They definitely have the big tools to get the job done! Thanks Ali!

They were very professional in their work. Alex and Ali were both very nice and they finished the job in one day. This is the second time i’ve called them and they did a great job. Thanks for all the great work drain help.

Awesome and prompt service. Ali came in and fixed it fast and didn’t interrupt our service! Will definitely use him in the future and recommend him to anyone!

My kitchen sink was backed up and prevented my washing machine from draining. Called them and they told me they’d send someone to assess the problem and provide a free quote within 90 minutes. An hour later, Frankco called and said he was on the way. I really appreciated the heads-​up. He arrived and quoted a flat rate for the service. He was friendly, communicative, and solved the problem. Frankco also cleaned up any water, put things back under the sink, and offered to help me slide the washer back into its spot. All in all, it was a good experience.

Franko really helped me out! He searched far and wide for a shower cartridge and really went above and beyond! He even came back to fix backed up water pressure as a favor to guarantee his work. Overall very pleased with the work!

Woke up to find that our toilet wasn’t draining properly. Of course, we needed to get this fixed right away. We called and DrainHelp sent out a plumber within the hour. Frankco (our plumber) was very friendly and helpful. He did a few inspections and fixed the problem quickly. He also gave us a good deal based on the Unilocal discount being offered at the time. Very happy with DrainHelp and will call them for all of our future plumbing needs.

Ali and his team just left again. Their original work was fantastic and we had to have him back out to replace some pipe, upgrade our clean out and blast the rest of our pipes clean. Absolutely top notch service all day. Originally he had thought it would be maybe 2 days, at least through the evening. Five hours later we have drains that actually work. The front yard looks as good as can be and the details were certainly a priority.
Wish I could give another 5 stars.

Top quality service! Appropriate pricing. Appreciated the photos. Appreciated their strong customer service. Quickly and efficiently got there job done well. Very friendly and respectful.

¹⁰⁄₁₀ recommend these guys, ive had an emergency where they came up to my place as if i called an ambulance, they did a great job with an affordable price.
Highly recommended and highly satisfied!

The reviews for Ali were spot-​on! He is the best!!!
I found water on the floor in the laundry, and then checked the baths only to discover standing water in the tub, and backed up sewage in a shower. It is Saturday dinner time but Ali showed up in half an hour and was able to quickly hydro jet and clear the backed up sewer main. He was also great at communicating the problem and providing options to address future problems. I can’t recommend him highly enough. Thanks again, Ali!

If I could give Drain Help ten stars I would. Ali is truly a plumbing God! And Monika was so professional and had phenomenal customer service.
My boyfriend and I recently bought a house. Within the first week of moving into the house, our guest shower began to flood with water as I washed clothes. We had three different plumbing companies and on four different occasions where a plumber has came to our house, snaked the pipe, and has failed to fix the issue before he left.
*Enter Ali*
Ali came to my house and I explained to him everything we had been dealing with the past few weeks. I told him all the crazy ideas the other plumbers have came up with and what they thought the problem was. After telling Ali everything, he tells me that he thinks the pipe was offset or there were roots depending on how it’s laid out in our yard. The master begins his work. Within less than two hours, Ali hydro Jett the pipe twice, sent a camera down the pipe to see the damage, snaked the pipe to determine the exact distance the stoppage was, and marked the problemed area in the yard. Ali told me that the next day he could dig the pipe up, repair the damage, snake the remaining pipe, hydro Jett the remaining pipe, and cover the pipe up again. He also guaranteed me that when I came home I would be able to flush my toilet and it would work if not the whole job was free and he would continue on to finding where the problem was.
While I was at work, Ali sent pictures and updates of everything him and his team found during the job. He let me know when everything was done and taken care of. I came home and imagine my surprise when I was able to flush the toilets in the house.
Ali is the master of plumbing. He was able to fix the problem within a day while other plumbers failed miserably and have made me wait weeks for them to repair the problem. He also gave me a great deal because I had been living with this problem for weeks and I had already spent so much money trying to fix the problem with other companies but have had no luck. Not to mention if I would have went somewhere else, I would have been charged several thousand dollars more than what Drain Help charged me. To make it barter, the area of the pipe that they repaired is under a lifetime warranty and the drains in our house are under a one year warranty.
Ali has saved my house and I couldn’t have asked for a better company to fix the plumbing. Monika was so nice to talk to. She kept me updated on when the techs would be at the house. She even checked up on me when the job was done just to make sure I was satisfied. I have found my go to plumber. I will never trust someone else with my plumbing needs.
Thank you Ali and Monika for running such a great company! I will definitely call you if something when I have plumbing problems again!

Don saved our plumbing! We have had slow drains throughout our house for several years and many other drain services have attempted to fix the problem. Our laundry line was backing up into the kitchen sink and making a mess.
Don quickly diagnosed our problem as a main line issue and hauled his equipment up to the roof. He was able to clear the clog and inspect our lines to see that there were no major problems (always a concern with 60 year old pipes). Poof all our problems are now gone and we have 6 month warranty (I’m sure we won’t need it).
Thanks Drain Help

I waited awhile to write this one as I didn’t want to write it hot-​headed. We moved into a new home and noticed that some of the outside drains weren’t draining as fast as they should so we decided to get them flushed out. We got a couple of quotes for hydrojetting and DrainHelp’s was actually the most expensive at $ 650 for two drains, BUT it came with a guarantee.
The front drain runs a mere 15ish feet into a flower bed and was cleared within minutes. The drain at the back of our house was quite a different story. We were unable to clear it as we discovered when the hydrojetting began that there was a break in the pipe somewhere that was causing water to seep into the surrounding concrete and through a retaining wall. In other words, total disaster for that retaining wall’s future and strength. Now, at this point DrainHelp walked away unable to clear the pipe, but offered to come back and do a camera inspection at a discount (I think it was at a discount, but it could have been for free. Waiting for level-​headed reviewing has made this point fuzzy). We knew that no matter what the pipe had to be repaired, and this pipe was under concrete, so we had to just begin breaking up the concrete until we found the pipe break. I want you to imagine how stressful this process would be — not knowing how much this project is going to cost — especially after having JUST bought the place.
During this process, we reached a point where we could either try again to clear the remaining pipe, or we could just cap off its old direction and reroute it. So we asked DrainHelp to come out and do the camera inspection. The man who came out made negative and judgmental comments multiple times about our decision to move forward with construction without calling him. I finally asked him to stop as he was adding to my stress, and to just perform the job we asked him to come do. And despite his big talk about how we should’ve called him first, he wasn’t able to perform the camera inspection for more than a few inches of pipe as there was a T in the remaining pipe. So, in the end they could not clear that pipe as guaranteed.
I contacted them about a partial refund given that they only ended up clearing a mere 15ish feet of pipe. They gave me a measly $ 125 refund. So essentially they charged us $ 525 dollars to clear a few feet of pipe and inspect a few inches of another. Complete and utter rip off and failure to adhere to their «guarantee.» Still considering taking them to small claims court.
Update: In response to DrainHelp’s response. 1) My review consistently stated that we were charged $ 650. Which we were. We did indeed buy a Unilocal deal, but DH seems to inappropriately suggest that the value of the Unilocal deal should for some reason not be considered. This leads me to wonder whether they charged more than they would have without the Unilocal deal. 2) As I stated, they sure did come back a second time. Remember — they promise a guarantee! They ran a camera through mere inches of the line, they DID NOT attempt to clear the drain again, and they UNSUCCESSFULLY tried to perform a line location (which is just a fancy way of saying he walked around the front of the property trying to find the pipe). To suggest that this was somehow above and beyond is to ignore the fact that they offer a guarantee that the drain will be cleared. 3) I have no idea what DH is trying to suggest in saying that we wanted them «to clear the part that was able to be cleared.» We had no idea the pipe was broken before they attempted to clear it. Clearing the line means clearing the entire line. To suggest otherwise is illogical and absurd. 4) I will almost certainly file a small claims matter given DH’s ridiculous response to my review, their failure to honor their guarantee, and their failure to refund to me what I believed was a more than reasonable amount. DH is more than aware of the amount I previously requested, and could certainly provide that additional refund if they would like to avoid explaining what their so-​called guarantee actually means in front of a judicial officer.

My daughter turned on the bathtub upstairs and water stated pouring out of the drain pipe under the kitchen sink and bathroom toilet downstairs! We immediately got on Unilocal and saw the awesome reviews and called
. We live out in alpine and they told us it wasn’t extra to drive out here or for Sunday emergency service (FIVE STARS FOR THAT ALONE). Anyway we received a call 30 mins before the plumber arrived and right on time Ali showed up. He was very knowledgeable and sympathetic to our situation. He listened to us, asked us a few important questions to help him DX the problem. Within 10 mins of being here he knew what the problem was and had a solution to fix it! He told us the cost and the warranty and he went to work.
Background: We are having our home remodeled and one of the workers poured thin set down the toilet flange and it coated all the pipes all the way down and settled and hardened in the main line where the horizontal and verticals pipes met!
Ali blasted out all the thin set with high pressure water then put a camera in the drain so we could see it was clear. He was so helpful and answered all of our questions. Every homeowner needs to know a good electrician and a good plumber and I now know an EXCELLENT plumber. I’ll never use anyone else.

Great service and very resonable price.
Francko kept me updated on the progress of the job and he worked in the cold and rain to complete the job. Would hire them again!

I hate and love El Nino. San Diego needs the up coming rain but this gal doesn’t exactly have a ton of discretionary money to spend on cleaning clogged storm drains. I’ve researched tons of drain companies and have been discouraged by the prices as well as the people on the other end of the line who seemed annoyed by questions that were being asked (by me).
DrainHelp was courteous on the phone and had flexible hours (even as late as 6p). They give quotes over the phone but will also come in person to scope out the work as well. Ali came over recently to hydrojet our storm drains and all I can say is DAYUUMMMMM — it’s A.L.O.T. of work. I thought you just shoved the 3000psi hydrojet into the pipe and bam — everything’s cleaned out. I was thoroughly impressed with the man muscle that it took for Ali to clean out our clogged storm drains. When he finally got the hydrojet to snake to the yard, we literally had three black sewer smelling geysers shooting two feet in the air. It was amazing how much stuff was being pushed out by Ali using the hydrojet.
The hydrojet loosens the roots and debris that’s in the drains but ours required him to snake the drains as well. I think the snaking and the hyrojetting combined was the reason he was able to clean out the drains. We couldn’t believe it when he showed us the drains now, well, DRAIN. The company offers a one year warranty (something alot of drain companies do not — trust me — I’ve researched) so that’s comforting to have in your back pocket in case the drains back up again (I’ll give an update if it does).
DrainHelp isn’t the cheapest but it definitely is not the most expensive. Ali worked hard on this job and we felt it was money worth spent for a much needed home maintenance expense. We were also grateful there was a Unilocal deal so make sure to look for that if it’s still being offered. Also look on DrainHelp’s website as they have some other discounts you can inquire about.
So bring it El Nino. We’re ready.