Pep Boys

Great service!!! Stopped by to have my alternator and battery checked and to pick up a new power stearing pump. The service crew was fantastic and installed the pulley wheel for me too. The parts staff is top notch as well!!!
Thanks Lewis, Kriste, Rudy, Tony and Romen. I’ll absolutely be back.

Not only did I not get help in finding what I needed but once I found it I couldn’t check out because the cashier wasn’t at the register for 10 minutes. When I finally gave up and walked out the cashier was laughing and smiling about it. Save yourself the aggravation autozone is less than a mile away.

I normally go to the Santee PepBoys, but was tired of waiting hours for an Oil Change. So I went to PepBoys on Jamacha in El Cajon. They stripped the oil plug and then wanted to charge me $ 350 to replace the oil pan. So now I will never go to PepBoys or shop in there stores. Precision Tune Auto Care fixed the oil pan for $ 85.

I have been to several Pep Boys through the years. This is the best one I have been to. The shop and its garage are centrally located and are convenient and easy to access.
The staff listened to my concerns about my car. They worked hard on my car and got all the work done in a timely fashion. I was completely satisfied with the experience.
My car was on its last legs and now it is running like new! These guys knew their stuff, made sure I understood what was needed and respected my wants and needs.
I could not have asked for or gotten better service. Thanks guys; keep up the great work!

4 ½ HOUR WAIT FOR AN ALTERNATOR WARRANTY CHANGE!!! I came in for a warranty alternator change at around 8:30am today and was told hour and a half tops. After 3 hours go by I patiently ask what the hold up was and I was told that it would be less than an hour. I finally get out at 12:45pm! Is this how you value your returning costumers? RIDICULOUS! THAT is how you LOSE costumers and money.

We had a smog issue for over three months and had gone to two repair shops (2 times for each shop) and had also gone to two smog places (also 2 times for each shop) without any success. Luckily, we tried one more shop, Pep Boys in El Cajon. Our contact there, Christian would not stop, and even ordered the part we needed straight from the manufacturer, after other parts had failed. He certainly went the second mile. Our car is now certificated, and Pep Boys in El Cajon will be our next repair/​maintenance choice.

Excellent customer service from the gentlemen at this establishment. This is my first visit to Pep boys and I felt they took honest, courteous and sincere care of my vehicle, and kept me abreast as they were busy. They acknowledged me when I came in, made eye contact and said he would be right with me they replaced my tire that was punctured with a nail. Customer service is very important to me and these fellas were awesome and I will return as a woman I need honest, reliable and courteous service. Thank you for your great service.

The mechanics at pep boys are a joke. I broke down on the highway Saturday afternoon. I call pep boys to see if the could repair Toyota truck.
They were familiar with my vehicle because the had done and overpriced repair a couple weeks early. They manager said sure bring it in. I had AAA tow my truck to pep boys and In El Cajon. After six hour s I called them, nobody called me, to find out the «the can’t figure it out. The manager told the head tech wasn’t smart enough to find the problem. Come and get your vehicle. Sunday morning the service staff was extremely unhelpful and rude. I had to pay my own tow to get it to a real auto mechinic. 10 minutes he figured out it was the fuel pump, The part I ask pep boys to check, but they didn’t want to think that the customer may know then there head tech. These guys don’t know a carburetor from a tire. Be warned don’t take your car there.

Excellent prices and service. This is where I get most of my repair work done for many years.

I went in today for quote and was greeted by Jose. He was very polite and patient with all my question. I got more information from him than I did from the website. He was completely honest about what I needed and didn’t try to upsell me on anything. Great service.

Joe, the district manager, has exemplary customer service skills. He handled my issue and I’m very satisfied with the resolution! Thanks Joe!
By the way… this was a negative review before and now that joe has addressed my issue, I changed it to a positive review, hence the reply below.

Called from my house 30 miles east of here to have some rotors turned… Service dept said «bring them down, we can have them done before the end of the day». Showed up 30 mins later and they said…” Machine is down and has been down.
Employees don’t know what is going on. Finally gave up on pep boys…
Won’t be back.

I came here becuase of the 5 star reviews, and by seeing 5 star reviews I expected 5 star quality customer service. WRONG! As soon as I walked in, the only attendant/​cashier walked outside. So I stood waiting a couple minutes (not too bad). As soon as Jose came back in, I questioned him about the oil change I wanted for my car (Jeep Liberty). Instead of speaking to my with eye contact, he was mumbling and kind of looking around. I told him that I had a coupon for $ 20 for an oil change. He told me that it did not apply to my vehicle. I asked him «why?», his answer was that «it just doesn’t». :/​ummmmmm… okay… So I asked him to explain to me what a conventional oil change medicine and his response was just an oil change and filter. That was all he says. So he wasn’t detailed and didn’t give me an exact response as to why my car wasn’t applicable for the $ 20 coupon and if it wasn’t at least couldn’t provide some sort of discount. He told me if I wanted to get my oil changed it would be $ 52. Now, I would have maybe considered doing it if it wasn’t for the fact that in the middle of this conversation he gets on the phone. It’s not like he was answering a call, or telling me to hold on. I find this very rude. And at this point my patience began to run thin. I asked him if it would be cheaper to get an oil change or and pay the 52 $, or buy oil and a filter and do it at home. His response was its always cheaper to do it at home. So I asked him how much would it cost for oil, what kind of oil do I need, and how much do I need it. He asked me to make and model of my car told him and he just kind of looked around and seemed as if he was annoyed with me. I didn’t like this very much because I find it rude and unprofessional to act like you are annoyed with a customer. I’m a paying customer, and in the end if you give me horrible service I’m not going to waste my money there!!! Even after giving him the information on my car he didn’t tell me what kind of oil I needed basically he said I need 520. Ok??? 520 what??? I specifically asked you what kind of oil the answer 522 me is not a valid response so I questioned him again, well what kind of oil and how many quarts do I need? His response was he doesn’t know only knows is it is 520. Now at this point I am completely adjective he didn’t bother answering me in on what kind of oil filter nor did he specify what kind of oil so I said you know what I have the owners manual my car I’ll just look it up myself. Since he seemed too incompetent to do it. I mean, you have a computer which I believe has the database, and you can look up my make model and year of my car, and be able to find that answer. So when I walk up my car and went to look at my owners manual I realized why am I going to waste money somewhere is providing such horrible customer service. I’m very disappointed and will NOT be returning to ANY pep boys. I don’t know if it’s because I’m a female or he just has horrible customer service skills but apparently Pep Boys apparently retrain their employees (especially Jose). Sorry I had to be the one to do this, but it needed to be done. From now on, I’ll remain an autozone customer, and will refer and family and friends to autozone, until Pepboys can get this problem situated.
Have a great day.
ALYSSA
4÷29÷2015

My wife and I were on the way to see a movie when our car started acting up. We tried to get back home but it was dying fast. I pulled into the Pep Boys parking lot and we went in and spoke with service advisor Ashley. She was very friendly and knowledgeable. We are pretty sure the work will be covered under the warranty so we decided not to have them do any work at this time, but the assistance we received from Ashley was fantastic. If the work isn’t under warranty.. I know who we will have do the work.

So I was called by a very solid employee from this store that genuinely gets it. Thanks Nick for the call. Unfortunately, I’m a man of my word, I’ll be taking my business elsewhere… but you and I will always be good to go.
Hey Pep Boys — take a lesson from Nick. A good guy that just wants to take care of people… that’s what it’s about… nothing more!

Amazing customer service! I came in to buy a set of brake pads for my car and was going to figure a way to have them installed. Tony helped me at the parts counter, super knowledgeable, explained the advantages of each type of pad. After chose them he asked if I wanted them installed! I thought it would be expensive, he explained the different packages and warranties and I was out of there with new brake in no time at all.
This is the place to go if you want a true one stop shop. Ask for Tony (the beard) he knows it all.

Will never go here again. Went to get my brake light changed and when I picked my car up they lost the screws to hold the light in and bent my trunk lid by shutting something in the side of the trunk and when I asked them about it right after they said they didn’t do it and they would not fix it. I even called the corporate office and they said their employee did not cause the damage and they would not repair it. Worst pep boys/​mechanic around. I would not recommend them to anyone.

I do not normally write reviews. I was in front of Metro PCS when my battery failed me In a car I just purchased from Fine Auto Sales on Palm Avenue. Lucky for me Pep Boys shared the same parking lot of Metro PCS. I went there to ask for a jump and asked for them to test my battery. It was bad, so I purchased a new one. The mechanic came in and said your brakes are metal on metal. Would I like an inspection, yes I said. Remind you I just purchased this car a day ago. The brake fluid was contaminated, oil in the radiator meaning a blown head gasket, seals leaking in the transmission and parts glued to the transfer case.
Man, was I upset with the dealer of Fine Auto Sales who befriended me a day ago. Telling me I was getting a well maintained car and a great price.
I did some research and first thing Monday I took the car back to Fine Auto Sales. We had some argument and major disagreements but I did get most of my money back. If it was not for Mario the service Mechanic I would have been in more trouble if more days had past.
This is the one time that I was glad they checked the brake pads. It lead to more testing. Thanks Pep Boys for protecting me from this ruthless father and son team car. Stay clear of that car dealer. Have your car inspected before you buy and stay clear of Fine Auto Sales on Palm Avenue, Imperial Beach. Ran

Great service! Got me right in for my oil change, reminded me about my air filter being halfway dirty, and even honored an in-​store coupon for this service trip. I’m happy!
Thanks!

Great service, they answered all my questions and I got my smog check in a jiffy.
They also have a huge selection of anything and everything you want for your car.
I totally spiffed out my car!
Everyone was helpful and knew exactly what aisle to find products on. Even when I didn’t ask, a girl saw me looking at the car shades and said «check aisle 2b for more options.» Now that’s attentive and helpful service!
They also have a free rewards card where you get a free gift card every $ 200 spent, but it starts you at $ 50 when you register. Also they give you free tire rotation and other perks with the card.