Firestone Complete Auto Care

El Cajon, Estados Unidos

4.2

Fechado agora

16 avaliações

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Telefone
+1 619-402-1322
Site:
www.firestonecompleteautocare.com
Endereço:
435 N 2nd St, El Cajon, CA, 92021
na Madison Ave
Paradas e estações próximas de transporte público:
2.7 kmRoute 848
3.8 kmArnele Avenue
3.9 kmEl Cajon Transit Center
Categorias:
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Hoje

Hoje 8:00 – 18:00
Fechado agora
Horário local (El Cajon) 02:32 domingo, 29 de junho de 2025

Horário de funcionamento

segunda-feira 8:00 – 18:00
terça-feira 8:00 – 18:00
quarta-feira 8:00 – 18:00
quinta-feira 8:00 – 18:00
sexta-feira 8:00 – 18:00
sábado 7:00 – 18:00
domingo 8:00 – 18:00

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16 avaliações para Firestone Complete Auto Care

Não exige registro
Classificação do local: 5
Chula Vista, CA
Throughout my life, I had never had such a positive experience at a repair shop before. I called ahead of time and was shopping around to see where we needed to replace our blown out tire. Luckily, I spoke to Chris and I could tell over the phone that we didn’t need to check anywhere else and headed there immediately on a Sunday afternoon. It was busy, but Chris was able to deliver our new tire as promised. They even helped us out by replacing our donut into the bracket and let us take our tire back to the dealership.
Equally impressive was Andy, he remained very calm, organized, and professional when dealing with a wide variety of customers.
We were able to get our tire completed and paid for within an hour and my wife was happy to get back on the road and enjoy our Sunday.
Classificação do local: 5
Philomath, OR
Took my car in today to get new tires put on today. It takes a unique size, so I ordered the tires from
and had them shipped to Firestone. They were a little busy, but got me in earlier than my appointment. I was advised of other services they offer, but wasn’t pushed to buy anything I didn’t want. Service was quick and all of the people were friendly and professional. I will bring my car back here again.
Classificação do local: 4
El Cajon, CA
Ok this is kind of a good, bad and ugly review.
The ugly–
Had my bearings replaced on one of the wheels less than a year ago and they already went bad. It happens, faulty parts do sometimes get installed.
The bad–
When they did the work a second time they didn’t call to let me know the work was done. Which happens, they are a very busy shop. Make an appointment.
The good–
The parts where under warranty and they did the repair to the car at absolutely no cost to me. Stood by their ethics and were very polite the whole time. Even did a couple extra minor things like adding a lug nut that was missing from the wheel. Above and beyond excellent service that they stand behind.
Classificação do local: 5
El Cajon, CA
Can you say friendly? I mean like, f-​r-​i-​e-​n-​d-​l-​y! Andy was running the front end when I was there, he was one of the most sincerely nice people I’ve ever encountered in customer service. He didn’t push me to pay for more services than I want, and didn’t try to confuse me or scare me like some (read:not all) men do at car places. Prices are on the average I’d say. They’re pretty busy and the area can be a little sketchy, but that’s not their fault. And hey, free wifi while you wait!
Classificação do local: 5
San Diego, CA
Great service by Andy. As I sat in the waiting room he was very focused with customers even being shorthanded. Overall level of service was excellent
Classificação do local: 5
San Diego, CA
fast and friendly service here! very happy!
Classificação do local: 5
San Diego, CA
Update from prior complaint. When I contacted the corporate manager, I was treated well. Eventually through a day I was contacted by the General Manager Andy. Andy helped resolve the issue with great integrity and assured my satisfaction with reimbursement. I would say with that sort leadership behind the company, I would definitely refer a friend or relative to have work done Firestone.
Classificação do local: 1
El Cajon, CA
I just got my tires change after 2hours of waitig. basically if you dont tell them that you’re in a hurry or you have some important things to do. they’ll make you wait. I had my car tire s taking off and then for 2hours no body bothered to look for 2hours! right after I told them I have work at 2:30 and needed the car done before that. at the last minute they put a new tires not even 10minutes its finished. service is shameful very shameful.
Classificação do local: 1
DESCANSO, CA
I don’t mind waiting… But when I tell you my elementary kids get out in 2 hours and you promise to be done I expect you to be done at three hours the service tech was still walking along like he filled with molasses won’t be back for sure.
Classificação do local: 5
El Cajon, CA
Excellent customer service! I’ve never been disappointed. They’re always honest about what services my car needs, and always help to find deals (coupons, etc) whenever possible. Great team of people here!
Classificação do local: 1
El Cajon, CA
Jeez, I don’t know where to begin. I went In for an estimate for 2 front tires and an alignment, which I got, and was recommended to make an appt. which I did. I dropped my car off early for my appt. (10:00am). They asked if I was waiting or leaving the car. I said I would leave the car. They said it would be a couple of hours, no problem. I got a call around 4:00 saying that it would be done a little after 6:00. I finally went there @7:00pm, only to find out hey had just put my car on the lift. REALLY!!! I asked what would have happened if I had waited for my car, to which he said «well, we would have done it earlier». As it went, I, ended up leaving my car overnight. Can’t believe they actually said it would have been done if I waited. Shame on you to have customers make an appt. only to take walk-​ins first. 9 hrs for 2 tires and an alignment, shame on you!!!
Classificação do local: 5
Alpine, CA
Margaret has always been a great manager at this location, and now Andy is doing just as great of a job. Great place with great people taking care of you!
Classificação do local: 5
El Cajon, CA
Margaret is always there to help, she is the only reason I go here. The service is very good cause she makes sure things get done. Thank you Firestone for hiring such a great person don’t you even think of moving her
Classificação do local: 5
El Cajon, CA
Amazing service! Honest, friendly and efficient. Performed a diagnostic test, replaced some engine coils, and got us out in an hour sooner then they estimated. Margaret is wonderful!
Classificação do local: 5
Alpine, CA
I called in an apt for an oil change the same day and they were flexible with my times. I also said I found a coupon online and they honored it over the phone without me having to bring it in. They were very busy this Saturday afternoon, and although there were other customers waiting and coming in, the lady at the front made sure to remind the mechanics that I had an apt a few times, to make sure I was not forgotten about. She had a good attitude and so did her mechanics. I did wait about an hour for my oil change and a tire rotation, but that was not bad for just calling in the same day when they were already busy. There are a lot of places to grab lunch and kill time, so I went to Subway next door! Overall they were great, the cutomer service was EXCELLENT, and I will go back again…
Classificação do local: 5
El Cajon, CA
Great customer service. I’ve been getting oil changes and tires here for years. They send coupons so you always save some money, even though their prices are reasonable anyway, and they have a price match guarantee on tires.
Everyone there is pleasant to deal with. They do recommend things (upselling) but they don’t put any pressure on you to get extra services done. They just tell you about things they noticed that you might want to be aware of.
Don’t expect to be in and out for an oil change necessarily — they take their time, inspect and explain things to you, which I really value. I’ll continue to go here for my oil and tires and send my friends here too!