Mission Federal Credit Union

Where do I start… Well, I went in this branch today because it was near the Tai restaurant we plans on having lunch. I regretted the decision as soon as I walked in, there was only one person in line ahead of me that was called by a teller before I even finished endorsing my checks. They must have been training because I waited almost 15 minutes before being called up after they got the two lady’s taken care of ahead of me… When I was called up let the teller know how I wanted my money split in my accounts, I even did the math for her, I still had to repeat myself three times! The teller seemed flustered, though was professional, she had to input my transaction three times. It took close to 10 more minutest to finish my transaction… I then stood there reviewing my receipt and yes she still got it wrong, the money’s where in the wrong accounts but at that point I just wanted out of there. So a simple two check deposit took nearly 25 minutes, yes the two lady’s ahead of me and training issues played a part in this but it was not the first time this has happened at this branch. They need to get it together!

The tall brunette cashier /​teller was LAZY. It took her 10 minutes to make $ 1,100 into larger bills. She has an attitude also! I was in earlier and a short guy helped me and i was in and out within 3 mins flat. THANK GOODNESS FOR BOA and their fast cash counters.

I have banked with MFCU for over 33 yrs. Overall very happy. I love the bill pay on line. Recently, I have had a horrible experience. I bought a home and rented out my condo. Every year I must show proof of insurance since I am renting out my condo. I am insured by 2 companies and have showed proof to MFCU but they said my name wasn’t on the policy. Nobody called me to let me know, they just deducted money out of my act to pay for their own insurance. I called 6 times before getting someone who walked me thru the process of calling EOI direct. Now everything is done but numerous hours have been wasted because nobody knew what they were doing. I am very disappointed with their customer service. I have never used a bank. ALWAYS MFCU and this is how a loyal person gets treated? I am with the RSD location not the El Cajon one.

Easy to do business with. Friendly and even if there’s a long line, it moves fast and yet the tellers always take whatever time you need. Very good at explaining and answering your questions.

Hmm? It’s a payday, 45 minutes before closing & there’s only 2 tellers available. Then I’m pleasantly surprised! I was in and out in less than ten minutes.

Okay, so we have had our money here for over twenty years and so frankly I am not amused that when we went to look for a loan it took over an hour. The person that helped us couldn’t spell and she had an over rated credit percent that she was going to charge us. I want to let you know that although we are buying this house for our son, she saw it as an investment and informed us that the down payment would be 15% and not the 10% we had figured on.
Although they promise great things in reality they aren’t competitive in the least. I really don’t believe we will be attaining the loan from them, but we thought we would give them a chance. Wrong Idea! What a waste of time.
Just wanted to let everyone know that the credit union rep did contact me and this is my reply.
HI Heidi,
I appreciate you taking the time to check, but last time we tried going through this we felt the same way. You guys promise big things, but don’t supply them. So you can check our last name is Bensted. I also know that the online form takes about twenty minutes to fill out. At least it did prior to this. That time after hearing your rates and finding out that they were not competitive we decided to go with another company that offered us a better rate and lower down. Although we decided not to purchase the other home we had also at that time decided not to go with your bank.
This time we were told the rate would be 5% and we would have to put 15% down. In the lady’s defense she did tell my hubby to wait to lock down and the rate might be better.
Just frustrating to try and do something for you kids and be punished by a business you think you can trust.

We have banked with MFCU for thirty plus years. We don’t pay for our checking account (and we earn small dividends on the balance), have enjoyed several low-​interest auto loans, can easily manage our account online, and now use mobile banking to deposit checks and monitor our accounts on our android phones.
Their customer service has always been exceptional. In the time we have been with them, we have only ever noticed two errors in our checking account. Both were due to illegible checks, and one phone call was all it took to get them corrected.
Recently, someone illegally accessed our account and made multiple online charges. MFCU’s Fraud Division called us that day and alerted us. We were held liable for none of the charges and were isued new cards the next morning.
We’ve had terrible experiences in the past, most notably with Bank of America, who charged us to have a checking account with them, and whose customer service was about the worst we’ve ever experienced. We waited up to an hour on hold to speak with a customer service rep and then frequently got dropped or found that the person we finally got to couldn’t help us and suggested we call back again. Their mortgage department was even worse. I would recommend staying as far away from B of A as possible.
We have no intention of ever leaving MFCU. They are the best of the best!

I wish I didn’t have to venture to ANY MFCU due to the fact that I need to setup my direct deposit for my car payments. But if I do, this is usually one of the locations I need to go to.
This particular location is pretty nice and the surrounding area is decent as well.
I love the fact that all if not most MFCU’s have a nice new setup inside.
If you do need to bank, stop on by this location.

What a great bank. left Chase/​Washington Mutual when all that crap happened and have never looked back.

I have been a customer of Mission Federal for a number of years now. I usually bank at the location near my home, but I have used this branch a number of times for various reasons, but especially for the ATM.
The service has always been friendly and helpful. Being politely greeted and treated with respect is a winning combination for any financial institution. Also, I like that they offer competitive rates and length of loans, to customers for car loans and provide solid investing advice. They also have special programs with a real estate company to help individuals find homes and provide special commission cash back programs for qualified buyers.
Thank you Mission Federal for being, or should I say, for the number of my colleagues and family members who use your services, thank you for being there for us.
Mission Federal has got it right…