LensCrafters

Avoid this place!!! I was mislead into purchasing the eye images. I was told the images last my child’s whole life, so we can watch how his eyes change and I was also told by getting the images I wasn’t going to have my son’s eyes dilated. I FEEL VERY SCAMMED. The images didn’t save my son from having to get dilated and it turns out the images are only good for 5 years then they’re deleted. After I left there I felt so scammed. When I got home I called and asked to be refunded, because I was mislead into purchasing them. The receptionist basically told me too bad in a nice way. They are shady here. Do not trust them. Plus I doubt the optometrist’s skills.

I went to the Clairemont Drive location on May18th because it was convenient and I had just broken my glasses of 4yrs. Unfortunately they were unrepairable and I purchased a new pair. I was extremely pleased with my sales experience from Hailey. Then when I was reviewing my receipt yesterday, I noticed that there was a «one year protection plan» that was never discussed or ordered for $ 34.99! I immediately called the store and spoke with Joe who apologized & said that he would need to get authorization from his manager to credit my card back. I waited a couple of minutes on hold & then he proceeded to tell me that I needed to come into the store with my card. He suggested that I go to the closest store to get that taken care of. Now I’m really frustrated & definitely don’t want to go back to this location!
So, I walked into the Parkway Plaza location, where I normally go near my home. I explained the situation & Eva immediately remedied the situation! They did NOT need my credit card and stated that Joe could have done it over the phone! My husband and I’ve been going to this store for several years now. I think Eva recognized me and I learned my lesson, in deterring from the normal EXCELLENT customer experience!
I’m so grateful to be empowered by Unilocal and social media today!

Would give no stars if I could. Just walked out. Walked in, looked at all the frames by myself for about 10 minutes. Everything was way more expensive than at my eye doctor’s office. There were 4 employees standing around talking and one other customer. None of the employees talked to me. Not one word. No greeting me, no offer to help me. So I left.

Thanx for the help, Mark. You were very personable. My overall experience was good I did not have to wait long the doctor was especially nice, Dr. Kevin tam.
Unfortunately my glasses are so special that they had to send them away for the lenses it’s supposed to take about 10 days but I’m hoping they get a call Sooner !

I will never go to this Lenscrafters again! The staff is very rude. When you pay their prices, you’d think they’d be as nice as possible. You wouldn’t believe the prices anyway. I ended up leaving with nothing! Saw some cute frames too…

For over a year i have had a stressful journey with my glasses (rimless frames from RayBan). The lenses kept coming apart from the nose piece (four times). Each time they gladly repaired them; however enough is enough. It happened again (fourth time). I called and told them i would be there when they opened. I was not happy when I made that call. I also emailed the home office and got a reply in the morning saying that they would chat with the manager in 2 – 3 business days. I responded that that was not satisfactory and I suggested that they contact the el Cajon manager immediately. Apparently they did because I was met at the counter at 10:00 and she started resolving the issue even before we exchanged greetings. They repaired my rimless glasses so I would have a backup pair and then they comped me new frames and lenses to my satisfaction. That was good and fair customer service.

Our salesperson Mark was extremely helpful, polite and didn’t try to sell us more than we needed! Before we could decide on a pair of glasses for my 12 y/​o, Mark helped us price options, run the insurance, take pictures of the kiddo with different pairs on, etc. so I could see exactly what it would cost and my son could see how he would look. The glasses were ready in an hour, price was great, and my son is thrilled with his new pair. Thanks!

I come in to return a product that wasn’t satisfactory and meet christina. This lady was very jnhelpful, even with all the information for the account I was returning glasses for AND the credit card I used to pay she refused to refund them. She demanded the original receipt which I no longer had, even with the knowledge of this she was unwilling to work with me EVEN WITH ALL THE INFORMATION! This was not the only issue we had with her, when we went there to buy the glasses she gave my wife dirty looks! The most unhelpful and rude experience I’ve had. I will have to drive the extra 20 minutes to a different location where I can get some decent service. So dissapointed, especially when I’m dropping 400‑1000 dollars on their glasses.

My glasses from the Mission Valley location have been ruined to what I think is a bad batch of lenses. It has been horrible. This was the third time that my lenses are ruined. I walked in this location and they were less busy than the Mission Valley lens crafter’s ever is. The lady that helped me noted my file. Something that the Mission Valley location has failed to do. They were ready in an hour like promised.
She even made things right by helping me out with a cleaning kit. She went above and beyond to try to change my frustration with my Mission Valley experience.

After having an appointment with Dr. Payman Khaligi, I was extremely disappointed with his service. He exerted a ton of pressure to get photos of my eyes taken and when I continued to say no, he continued to pressure me, making the rest of the experience extremely uncomfortable. This is how the conversation went:
Dr: «You haven’t had photos taken of your eyes in 2 years, we’re going to take some today.»
Me: «No, I’m sorry but I really don’t have time to take them today.» (this is me just trying to be polite)
Dr: «Oh well it takes 5 seconds so we’ll still do them.»
Me: «Honestly, I don’t have the time or the money to afford additional photos taken.»
Dr: «It’s only an additional $ 40. We’ll still get them taken.»
Me: «No. I really can’t afford it.»
Dr: «Okay well I’ll give you two set of contacts for free and then you can pay for the photos.»
Me: «No. I really can’t afford it.»
Dr: «Okay. Well then if you’re not getting the photos taken, you don’t get the free contacts I was going to give you.»
Extremely rude. Extremely pressured. Extremely rushed. The entire check up after that felt so forced and uncomfortable for me as a client. I’m 22 years old and I can barely afford this place but the fact that I continued to have to defend that felt embarrassing and so so uncomfortable.
On top of that, he gave me a lower prescription, claiming it was because my eyesight was fluctuating. I drove home that night and I couldn’t see a thing.
I’ve been going here for 5 years now but that experience with Dr. Khaligi ruined my future relationship with this place.

Customer service sucks, prices are too high.

I made an appointment late Thursday evening for Saturday morning. I live in El Centro, but no one could see me for at least 2 – 3 weeks locally, so I figured that since I was going to be in the El Cajon area, I may as well kill 2 birds with one stone.
I booked my appointment online. This was a HUGE plus for me. It was quick and easy, and I received confirmation via email, as well as a reminder text the following day, which I had opted in for. My appointment was for 11:20am. When I showed up at 10:45am, it was no problem. I was helped right away and was in and out of the office in about an hour.
Everyone was incredibly helpful and friendly. I was assisted by a woman named Stephanie (I think), a man named Michael and Dr. Piamontes. I cannot say enough great things about all of these people. Dr. Piamontes, in particular, was fantastic. She was professional, helpful and very, very friendly. I never felt pressured to buy expensive products. Additionally, when I mentioned that I would be paying out of pocket instead of using insurance, they gave me tips on ways to get discounts, such as deals that were given for being customers of certain auto insurances.
All in all, a great visit. Even though its over an hour away, I will gladly make all of my future appointments here.

Manager is a «B»…
We were in the middle of my wife’s appointment and the manager came over and rudely interrupted our appointment by telling the very nice man that worked there to come see her now. He was in the middle of talking to me and she just did that without saying excuse me or something of that manner! I was shocked that the manager was like that. After leaving the store I brought it to my wife’s attention and she said «oh, don’t worry she is just like that all the time. She is rude to me on the phone»
So I felt the need to let anyone eles know that the management here is rude to customers and thier employees.
I wouldn’t spend one dime here!

bad service, general manager, is not helping at all. My husband went in to ask a question about his lenses, which i already thought he paid too much money for. And she was blaming him for the defective lenses really? He is the most careful person about his glasses than anyone I know. BAD CUSTOMER SERVICE, i know I will never order anything from this place.

Had appointment scheduled for 12:40. 50 minutes later I’m still waiting in the lobby. I will not be returning.

Terrible experience. Made an appointment. Waited around after checking in. I was told I had to come back another day to finish learning to put my contacts in because the Dr. wanted to go home. I was then charged full price. They got $ 165 out of me between my payment and my insurance for just over an hour of me being there. They just want your money and don’t care if you get what you came for. I can’t remember leaving anywhere in the last five years being more dissatisfied with the services (not)rendered.

Great experience today, best customer service ever. They have a great variety of frames I am in love with my new glasses. I won’t go anywhere else for my prescription glasses. The accepted my Insurance which helped with the total cost.

Had a great experience here. Everyone was helpful and friendly! I recommend this location to everyone now.

I wish there was a closer one near my apartment. Oh wells! I came here close to closing because i usually get off work at 4pm & i don’t get home till 5pm. So i wouldn’t be able to make it until 6pm. so Thanks a lot for staying the extra 15 minutes after closing. Everyone was very helpful with picking out the perfect pair of lens for me. One of was exceptional helpful, but sadly i forgot his name :\. he worked with my and gave me tons of suggestions on which ones he thought looked good on my face.
because i have a square-​ish face and my cheeks pushes up my glasses when i smile, it was really hard to find a pair of glasses that was wide enough and wouldn’t move or shift. which is exactly why i wear contacts instead, but its always nice to have a pair of glasses in case of emergencies.
so thanks again for working with me!

Went in the have a spot on my wife’s eye check and they where very accommodating and got her in very fast and I even had a eye inspection dun in the same time and they were very fast and helpful and explained every thing thoroughly.
In the end my eyes where fine no issues and my wife was well taken care of and we were in at 2pm on Sunday and had her new glasses by 5:30 that night. Didn’t even have to wait for the next day. And my wife is now very happy and can see again .
Thank you LensCrafters for evey thing !!!