Hertz Rent A Car

Caution: Check for expired license plate tags before accepting a vehicle.
Pros: the representative was very considerate of my family needs and found a car comparable to the seating size of my Nissan Rogue that was in for service. She was very friendly and got me all setup with a car in a fairly quick time frame. I left there happy.
Cons: Upon reaching my home, I noticed the license plate had expired tags. I called the office about how to fix this so I can avoid being pulled over by highway patrol for this problem. The male representative said,“Oh you won’t get a ticket. We couldn’t rent you a vehicle with expired tags. I’m sure it’s fine.” Feeling this answer was not helpful at all, I felt stuck. Since I was only keeping the rental a day, I didn’t pursue it getting fixed right away.
I didn’t like taking a chance driving an untagged vehicle like this… making myself a target to be pulled over by highway patrol.
Please fix your tags and license plates Hertz of El Cajon.
Returning my vehicle was a bit of a wait, but went very smoothly once it was my turn.
Good experience other than the expired tags.

I will never rent a vehicle from here again. I had the worst experience ever… I typically have rented from Enterprise in Santee for the last 10 years, but I thought this time I would try and save some money by going with Hertz. Big mistake. I went online weeks before and reserved a full size truck, (dodge ram etc.) for a camping trip, for a family of 5 and a dog. The day came and I showed up and there was no truck available. The first excuse was that the manager was on her way with it from the airport… After an hour the man working had the audasity to ask if I had personally called to confirm; as if this mistake was my problem. This was spring break and having a large family I was annoyed that they were trying to offer an SUV from another location or smaller vehicle… Really? Finally after 2 hours and several unanswered calls to the the female manager from me and the male representivee we were again disappointed when they showed up with a tiny little frontier truck… We were disgusted. We ended up having to take there vehicle because our reservations were set along with another of our personal vehicles on vacation in order to carry a family of 5 and camping equipment. The staff were terrible. The manager never answered our phone calls. They tried to place blame on others and never took accountability. Lesson learned. I reccomend never renting a vehicle from here unless you are able to make changes and if your flexible, otherwise go with Enterprise. They always deliver.

Let me start off by saying they tried.
I borrowed two cars from them a
2014 Nissan Sentra and a 2014 Nissan Altima
When I arrived I was given the Sentra and the lady (supervisor) asked the guy sitting in the lobby if it was cleaned before I left he said yes. Well when I got inside the car it smelled heavily of cigarettes ! Yuck! The car had receipts in the door tray and someone’s broken glasses fallen in between the passengers side. I took that as a sign the car was not cleaned! I returned this car the next day. The Altima smelled like an ashtray also but it was clean.
I think the part that bothers me the most is that I was lied to about having to wash it before I turned it in or I’d have to pay extra.
I have rented a car from another company and I think I’ll stick to it because their cars are no smoking allowed.

Absolutely ridiculous. I waited over 30 minutes for a shuttle from the dealership and the office turned out to be next door. I walked in and the guy didn’t give so much as a hello and was treating the other customer inside completely rudely. Their system was down so everything took twice as long but of course no apology. Ugh

AAA sent me here. And I am already regretting choosing this office. Only one lady in the front totally engaged in a full on conversation with an older lady at the counter. 15 minutes later we are still waiting and we have to ask if some else is avail to help us. She says her manager is on the phone but will be here as soon as she can. Then she get started checking the grandma in! She had not even started to take her info! Crazy!

I rented a car for a week from this location and it was such a great experience! Everyone was pleasant and congenial, especially Elizabeth, who rented me the car and spoke to me on the phone to reserve it. She patiently and proficiently explained to me my options and was such a delight to talk to. Renting a car normally feels like a chore, but it was surprisingly enjoyable here. I will definitely return to this location!

Absolutely the worst customer service I’ve ever experienced in my life. I called 2 days prior to make a reservation for the day before Thanksgiving. They tell me the Arnele location is available so I go up there at 12 on my lunch break to find out that hertz is no longer at that location. FINE. They tell us where they moved. We get there and the women who work behind the counter are so rude and could care less. They tell me my reservation hasn’t been updated in the system (is that my fault? No) they tell me they can’t give me a car until later (I get off work at 5:45 so that wouldn’t work, that’s why I made the appt for 12) they said well there’s nothing they can do to help and if I want a car id have to drive all the way to the San Diego airport to get one. This is their error and the only solution they can think of is to inconvenience me further. I call the customer service line, on hold FOREVER for them to tell me they’re going to have a manager call me. 3 hrs pass, no call. So I call back and a representative tells me someone will call me in 7 Days. Wtf! Unacceptable. So I speak w/​their direct manager explain the whole story and even apologize for unloading this on her because I know it’s not her fault. She then tells me, she can make an appt for me at the airport, fine, I give up, that’s fine. She then tells me it’ll be $ 30 more than what I was going to have to pay in the first place. They have inconvenienced me and screwed me over all day and I come out having to pay! Are you kidding, they should be comping atleast a portion of the car. Ugh never again !

The customer service is so bad here, I can’t actually think of a word in the English language to describe it. The employees move at half the speed of smell & wasted over 2 hours of my life only to give me a car that I didn’t reserve. They made no effort to remedy the situation. I asked for a truck. I was offered a Chevy Malibu, Toyota Corolla, or Minivan. The Minivan was then removed from my options and replaced with a Mustang convertible. I left with the Chevy Malibu that the employee told me was not cleaned or washed from the previous rental. Therefore no damage, scratches or dents were noted since they were not distinguishable thru the dirt on the car. The car was also on empty when given to me. I was not given options about prepaying fuel nor was it explained to me what fuel level to bring the car back with. The employee only spoke to me when I asked a question. Finally I asked «what is the point of asking customers what car they want if you just give them whatever car you have?» She replied, «I don’t know». That was the most interaction I had with the employees at Hertz. I also called the 800 number on the paperwork to complain & the representative hung up on me 2 times. Told me that I had to file complains thru the website or to a store manager (who was off work today).
I would prefer to buy a rickshaw and pay someone $ 100/​day to cart me around than to rent from Hertz again.

Use another location if you can. This Hertz is inside Toyota of El Cajon.
Allow a lot of time to do any business at this location and be extra careful re every detail of your transactions, starting with the type and condition of the car, all the way through to the end.
They are consistently understaffed, resulting in long waits in person, quality issues, and they often don’t answer the phone for hours or days.
The manager and staff try very hard to help you in person under the circumstances, and are very patient and kind, which is the only reason I gave two stars instead of one.
In the end however, they didn’t «deliver.» They offered free fuel due to very dirty car interior, which I had to clean myself, but then accidentally charged me and I can’t get the money back.
Check your bill VERY carefully when you pay, because if you find an error, the reimbursement credit check request is complex and office staff cannot provide you a receipt so you can follow up on the credit. In my case, the credit never materialized on my credit card, and Corporate Hertz could not see the credit that the office said they could see. I couldn’t keep driving back to the location to get no real help in person re the credit, so I let it go when Hertz Corp cust svc offered me some extra points on my account.

Fast, courteous and professional. I use my Hertz Gold membership wile renting here and they always offer a pleasant greeting and get me in an out quickly.

This is by far the worst customer service I have ever encountered anywhere… my insurance sent me here to get a rental and when I showed up the two girls behind the counter were eating lollipops and discussing what they were going to have for lunch, my dad and I stood there for 5 minutes-​no joke– before they even greeted us. Even tho we greeted them as soon as we got there. I’ve had to call a couple times with questions and what do you know… customer service on the phone is just as bad as in person. I’m disgusted and wont ever return to that location…

Got the car for a week. It was not clean. We had the front desk come and clean it again. Customer service is good but under very much stress. Management may be the problem. More staff is needed and attention should be given to customers requests. Plus in the back seat of the car in the cup holder of the fold out arm rester there were liquid stains, probably juice.

I had to rent from this location numerous times before I got a new car. We became 1^st name basis since my old car was always breaking down. They stayed open on a Sat. am waiting for me to get there one time. The manager was awesome and always helpful in accomodating any and all of my requests. I am glad that I don’t have to go there as much anymore, but do miss the excellent service and friendliness of this car rental place.

I wasn’t impressed with this rental-​car location. I was put on hold every time I called, and for a long time too. I was told to leave the rental car with the auto body shop that did some work on my car and it took Hertz two days to recover it. In the meantime, I wanted to pay the charges for the rental, but they couldn’t do it until they picked up the car I rented. I tried calling several times, just to be put on hold continuously. All I wanted to do was pay for it to make sure they got it back in good condition like they asked me to leave it. It made me uncomfortable, because the contract stated I would be charged for any damage, nicks, dents or scratches and I wanted to make sure it was settled properly. I won’t rent from Hertz again.