Enterprise Rent-A-Car

Only thing I dislike is the insurance. Bought the one to cover their car got in a accident now their insurance is going after mine. So I paid for their insurance for my insurance to take a hit. I don’t see the point of purchasing their insurance for line to have to take the hit. Well got a bill from enterprise for over $ 17,000 when I purchased the insurance to cover their car. So I have 2 weeks to get it. Stupid!

Really great customer service. They accommodated my requests, were flexible, gave me a fair price and an upgrade. I’ll go back!

I used to rent alot at that location. BUT, since they placed a new manager Michael Burt it became the most arrogant, abnoxious and disrespectful place I’ve ever had to deal with. Apparently, providing LEGAL driving license (with all the info on it) plus well accepted and LEGITIMATE (had no problem with the deposit) credit card and being loyal member of that place (loyalty program) is not enough for this location. They absolutely have to know where you work (short of demanding your work badge as a proof). When I said it is not applicable where I work (i.e. none of their business where or what I do) to rent a car Michael threw my credit card and driving license on the counter said «I do not have to rent you the car» and walked away without even thinking that I could pull any name of the company for that purpose. Since he is also such a «qualified» manager he can also tell ifyou telling the truth or not on where you work. I am sarchastic!!! Can be a case for discrimination — he doesn’t like you and decides (based on his «qualifications» as a truth detector) he wont rent you a car even though you provide perfectly good Credit Card and a driving License.
Even his district manager Chris A. (after talking to himfor almost an hour) failed to see how rediculous it is to interrogate a customer for non-​verifiable on the spot and irrelevant information.
Bottom line, AVOID AVOID, AVOID !!! Enterprise car rental (at least at that location) unless you want to be treated like a common criminal.
If anyone from corporate Enterprise (or a class action lawyer) would like to contact me for additional info, just let me know.
Lets see if anyone at the corporate level cares.

During my visit to enterprise, I got a free upgrade to a Santa fe. I got home and found a nail in the tire. I called them up and JR told me bring it back and he will take care of me. When I brought it back, he asked me if I want a challanger. I said OK… I ended up getting a dodge challenger for the price of a corolla With a free upgrade when I rent again. My experience with enterprise could not have gone any better. I will be going back to this enterprise next time I need a rental.

I scheduled a pickup, and gave my phone number and asked them to call me when they arrived since I didn’t want to stand outside in the heat, I waited an hour and called since no one showed up and they said they came and no one was there I asked if they called me and they said no. That’s my first beef with this location. Second, their hours are the worst, they close by the time I get off work to return their car and today (Sunday) their hours are 9−12pm which is ridiculous, I went in to return their car and they had 1 person at the desk and 1 person checking people in, nice people but definitely horribly managed staffing, 6 people waiting in line, why not bring more people to work or maybe extend your hours? Lastly, why not have an after hours drop off for those who can’t make it during your business hours? Once again the employees that work there are nice but it doesn’t make me feel any better about enterprise.

I love enterprises, yes plural. I usually rent from an enterprise. I was in an accident and State Farm sent me to Hertz in El Cajon, CA. (now I understand their name) it was so painful dealing with hertz on an insurance claim rental. After 2 hours and 2 grossly dirty cars later I left herrz, blasted state farm and went to enterprise. It was amazing, I explained the situation gave them the new claim number and I was issued a new CLEAN car, and holy crap was on my way in 15 minutes. From the time I walked into there office, did paperwork, given a car, did the inspection and was on my way. I love you enterprise thank you for hiring competent employees. Office staff awesome all the way around, everyone seemed to work great together. It made my horrible experience with hertz, all better. THANK YOU!!!
Kerri

This facility wasted hours of time getting a vehicle. It’s a Sunday afternoon, on a holiday weekend, and there are no other Enterprise locations open. They have 2 – 3 people working, with over 16 people in the lobby waiting. Took over an hour and a half to get a compact car.

Good place to rent when you always need a car. I would give 4 stars but the selection of cars is always something to settle for. Nothing pops out and says“rent me.” Other than that the service is top notch, staff is friendly and knowledgeable and service is fast.

Always get great quality cars to rent, and great service. Also got great service at the Arnold MO location. Only complaint, wish it was easy to return cars when location is closed. Overall, I rent from Enterprise when I need rental cars, or a rental van.

Enterprise «the company that picks you up»
This is what they pride themselves on. Well I was scheduled to be picked up at 545 pm. At 6:10 I call the location and voicemails says they are closed. Can you imagine how I’m feeling knowing I need this rental for the next 10 days! I call the main customer service and this rep tells me she has no way of reaching them after hours and they probably got busy and forgot about me. Wow for real?! So I hop in my car and proceed to go there and finally at 615 get a call they are on their way. Then while getting the rental the phone rings and I ask the rep how that person got thru and she does not know?! Wow …
Talk about a stressful experience.
After returning my rental I did explain the situation to management Thoma he was listened and explained there is an line that can get thru. Well customer service should have that number and you should call if your going to be delayed in picking a customer up!
He did credit me for 2 days I guess I’m ok but better believe I won’t count on them to pick me up again

Whenever I need a car rental I always go to (enterprise) the magnolia ave. Location… have always had a great experience with every employee I’ve dealt with, but Jeff has always made the process quick and easy… great customer service!
If you are ever in need of a car and live in el cajon area, don’t hesitate. .go to this location!

I am completely satisfied with the staff at Enterprises Rent a car in El Cajon. I wanted an eight passenger minivan and they told me up front it wasn’t guaranteed. I was assisted by Jehan and she was able to get me in Toyota Sienna with the help of an attentive cleaning crew. Thanks Jehan! The out of town relatives loved the extra room.

JR picked me up from a nearby repair center and helped me navigate an insurance rental. He was kind, professional, knowledgable, and went above and beyond with regards to customer service. This is my second happy experience with this location, and I will keep coming back!

I’m only leaving one star because I cant leave zero. I will never go to this pace of business again. The manager is completely clueless and rude. He clearly doesn’t care about customer service! Like several of the other reviews, mine is negative because of HIDDEN CHARGES. We were sold the optional insurance coverage but never actually informed. Watch what you sign! A week in they charge us $ 200 despite the fact that the coverage was only $ 13.99 per day. What? We put a credit card on file for the $ 50 deposit. We didn’t give them permission for ANY other charges but they still did it anyway. The same day we were charged, I called in and they told me that we had to go in to «talk about it». After going in, they wanted to only refund ¾ of my money.
Here’s a clue, enterprise: explain potential charges and don’t take advantage of my husband being in a car accident to sell some bogus insurance.
AVOID manager at ALL costs.

Had a really good experience with them. They were very professional and it was a seamless experience. Will come back for rental services.

My Kia was being repaired at Team Kia under warranty so the covered a rental during the process.
It took about ten minutes at the point of pick up, everything went smooth and the car was clean and ready to go. The short wait and excellent customer service was greatly appreciated since I had my 2 year old daughter with me after a long day of daycare.
Fast forward to this morning: easy drop off and they even drove me back to Team Kia.
Five stars all the way!

Great customer service! Kavon was very helpful & I will be renting from this location again!

What a fantastic experience we had with Christopher Payne in El Cajon, CA.
Went in on October 30, 2015 to see if we could pre pay a car rental we are picking up in Texas. We are not able to but what great service we received. We felt like valued customers and have been with Enterprise in the past and will tell our family and friends about our great experience. Thank you,
C. Lovejoy
San Diego, CA.

Horrible! Slow, unprofessional, dirty, ghetto location, understaffed, untrained staff, dirty car, long lines and just about the worst rental car experience I’ve ever had.
I rent 3 – 4 cars a month for my business and I won’t be back to this location and maybe Enterprise all together.

My experience was extraordinary, they are courteous, professional and friendly,
Jessica was the one who helped me when I picked up and returned the rental and she was great,
Thank you Jessica,

Para mi es muy buen servicio del personal y muy buenos carros. para mi en lo personal es un exelente lugar donde rentar un carro para mis nesecidades