CVS Pharmacy

I had my wisdom teeth pulled and had a prescription filled here.
It clearly said 3 times a day for 7 days. I was given 14 pills.
No big deal. Although you should be able to do simple math…
I called in my prescription while I was at school so I could pick it up after. The woman I spoke with said it was fine and that she would make sure I get my remaining 7 pills.
I showed up and waited 15 minutes in line. I get up to the front finally and they have no record.
I get sent to another line where he can’t find anything and finally finds it. It took 3 people to make a decision as to whether or not they should fill it. Duh you should fill the rest of it, I HAVE to take it.
So they made me wait another 20 minutes for them to fill it. Now I’m in line again to pick it up. I’ve been here for almost an hour now. I understand being understaffed, but I’m pretty pissed off and there is no excuse for the lack of follow through.

Time to find another place! I’ve been coming here for years and Phillip is fantastic but they are always short on staff. At least an hour anytime to pickup a prescription and always an issue! I’ve been back three times this week and still not handled! Absolutely ridiculous!

I have been a customer here for 12 years, and the pharmacy customer service has gone WAY downhill. I was treated rudely by a new pharmacy tech who yelled at me that they would not be able to fill my husband’s hospital discharge prescriptions in the hour and a half they had left until they closed.
When I asked when they had switched from being a 24 hour pharmacy, she said loudly and rudely, «all the way back at December 6!»
I traveled to the Santee location, where they were very helpful. They were busy and it took an hour, but at least they were nice.
For a struggling business (since the Vons next door closed), they are not doing much to keep their customers. I will be transferring my business and prescriptions and business elsewhere.
Stephanie is a really great lady though, and I will miss her. She helped me a lot when my dad was sick and for that I am grateful. The place has just really lost its edge when it comes to customer service and even common courtesy. Bummer.
12 year customer gone.

I spend 60 Minutes on this Pharmacy to pick up my prescription. The people here at the pharmacy dont care about their customers at all. I had to call my doctor’s office again because they gave me false information about a puckup. All the time I had to spend to solve the misunderstanding they caused … this is unacceptable.

This review is for the pharmacy only. BAD customer service by all employees. They have the worst attitude and seem to always be in a bad mood! I even talked to a manager once about their lack of customer service and crabby demeanor. I can’t believe the manager and other supervisors allow that.

Every time I come here lately I have to wait another20 minutes for a prescription that was filled under a discontinued account that should have been deleted over s year ago! They can’t EVER seem to get their act together! I’ve already switched to Walgreens but my Doc accidentally submitted it to the old pharmacy

Always a long line to pick up prescription. Definitely not worth the wait. Time to look for another pharmacy.

Incompetent pharmacist refused to fill a script for someone with two broken ribs and a grossly shattered clavicle that was written by a physician’s assistant at a local ER with a currently valid license to practice in California because despite having a valid DEA number and valid and active state (state as in California) physician’s assistant’s licensure, her address of record was out of state.

This is the WORST pharmacy I have EVER dealt with! Takes forever every single time. And just now, I have had the following experience. I called and was asked to be put on hold for a minute, I said «no problem». After 15 MINUTES and no one had picked up, I was HUNG UP ON. I called back and they again asked to put me on hold. I answered «just don’t hang up on me again!» After 17 MINUTES MORE, still NO ONE picked up! Seriously??? Over 35 minutes just to get a simple question answered. TERRIBLE!!! I can’t even find the words as to how BAD the service is, and I’m a writer!

I recently came from Walgreen’s Pharmacy and this place is an improvement. When I walk in there is always a person available to assist you, even if they are busy they acknowledge you and they keep in communication with you that they will be with you in just a minute and/​or expected wait time. I know just want to expect. I do not see the pharmacy staff engaging with each other about personal conversations, work gossip or their weekends. If they do talk about these things, I have never seen it. This place so far has been incredibly professional and convenient.

If I could give this Pharmacy a zero I would.
Way better waiting times when this was Sav-​On.
I dig CVS too. Don’t get me wrong. They have a decent alcohol selection.
But over 45 minutes in line for a script I called in 4 hours ago.
These Pharmacy Techs are STUPID.
UPDATE:
Despite phoning in my script 4 hours ago, it still isn’t ready. And now I’m sitting and waiting.
Ill be going to a new pharmacy after today.

After waiting two and a half days for CVS on Avocado to tell me that they could not refill the same prescription that I refill there every month they sent me here. Only to sit and wait over an hour while they fill scripts for four people that showed up after me I finally get my script. What the hell CVS? How about some decent customer service! Maybe your MBAs need to go to a car dealership and see how it is done.

Horrible!!! They never have the rx’s ready on time. All the people working in the pharmacy have bad attitudes & they even gave me the wrong prescription TWICE!!! Avoid this place at all costs.

The pharmacy at this CVS sucks. The wait here is ridiculous. Every time i come here its the same thing. You call in to see if the meds are ready to be picked up, you get there and its 15 minutes in line and then they tell you give us 20 minutes to pack it up. Like what the …

I give then 2 Stars because they over 50% of the time does not have my medications though other CVS do have stock, so I went down the street AND Walgreens had my medication. Looks like I might be changing pharmacies. Plus when I asked them to call other local CVS location I got the look, attitude and huffing and puffing. Don’t blame me your store can’t order stock and keep customers happy. Keep your tude to yourself please.

The guy at the pharmacy register, PHIL, is terrible. I watch him take people in front of other people in line at the pick up constantly and yet when I drop off medication and wait to be called, he always makes me stand back in the line which is always long, crowded and takes forever. It is so unfair to allow some people to «cut» in line and make others go to the back when they have dropped off their meds for pick up.
I got really upset the other day because I had just gotten out of surgery and was told to go to the back of the line about 20 minutes after I watched him pull someone else up in front of everyone in line so they could pick up their meds. I brought this issue up and he just lied to my face which was even more insulting!!!
You would think they could just have 2 people on the register since there is always a line and it takes a long time. OR HERE’S A THOUGHT… HAVE A CONSISTENT POLICY THAT EXTENDS TO EVERYONE.

This CVS doesn’t even compare with the other one on Broadway in El Cajon. They are quick, friendly and efficient, they always have a drug you need and don’t run out like the one on Broadway either. Also I couldn’t believe it, I called a prescription in and said that we had transferred all of our prescriptions and they are on automatic refill so I didn’t know which ones were needed. Went down there today and they bring out 4 just like that and most needed the doctor to refill them. This pharmacy must call the doctor directly without waiting for him to respond to the fax which takes forever. Also the CVS on Broadway will only automatically refill certain drugs and others you have to call in yourself. this CVS refilled 3 of them that the other wouldn’t otherwise. We love this place!

I’ve been to this store on multiple occasions. I usually just get what I need from the aisles, check out, then I’m gone. However, I’ve visited their Photo department twice and have been unimpressed, even disgusted, with the customer service both times.
The Photo area is adjacent to the check out registers, so they don’t staff it. I guess they assume the cashier will be able to help the photo customers in between all of the other customers that just want to pay and leave. Well, I’ve found the entire store team do a terrible job of managing this. I’ve be made to feel as if I’m a bother, rather than a valued customer.
CVS needs to implement a different business/​staffing strategy!

Ten year customer and I am finally done. I will be transferring to Walgreens.
I have walked out on the clerks twice this month. They try their hardest but they just don’t have enough staff to support this very busy pharmacy. I see they are training new people, but they have lost my prescriptions multiple times (they text me they are ready and when I arrive there is nothing for me or I wait in line for 30 minutes and then there is a problem when I get to the check out)
I think they are just at a point they can’t handle any more and my time is too valuable to wait that long.
Makes me sad.

All of the other one star reviews say it all.
Pharmacy: From the HORRENDOUS attitudes from ALL of the staff, to long lines, to lost prescriptions, to lame excuses for «new people» and blame placed on your doctor’s for the mishaps… ALL on point.
Avoid this place at all costs.