Cinnabon Parkway Plaza Shopping Center

Came in with my fiancé to do a little Christmas shopping I ordered a cinnamon, they got my order wrong and I noticed after taking a bite, I took it back up to the front and they told me that they could not exchange it because I took a bite and so I had to order another one at full charge. Whatever you do do not ever use such an unfriendly customer service location

Ok so I’m never one to put anyone on blast but very upsetting experience at the Cinnabon in El Cajon parkway mall
So today is their 30^th birthday and they are giving away free mini bons between 11 – 1 my family and I got ours and sat down to eat there. Watching other customers come up and pay for their food but I get why they aren’t just offering it even though there are signs out.
A young man in his early 20s I’d say came up and got the small order of 4 bite size buns that come in a rectangular open faced box. The girl put it on a small plate and he turned around to get a fork and as he did the box fell over on to the floor spilling his food. He told the girl at the counter and she just had a blank star on her face then he asked for the manager small older lady with glasses comes over and very rudely told him it was his fault and not hers she’s not replacing it. He ask why and still very rudely says that when he buys a car and drives off the lot and gets in a crash the dealer doesn’t fix it. Which in its self is true but she didn’t have to say it that way. Oh and did I mention this guy was mildly disabled his speech was slow and you could tell by the way he walked and grabbed his plate and he ask me what she was talking about. So after I say loudly that she’s being rude she has her employee give him the free mini bon they are already giving out but never offered him when he was paying for food. So I told her she now has another customer calling corporate on her and her reasoning is I have him a free one (yeah the same free one me and my family got just for coming in) he paid you money to be treated so badly even after I explained that it’s obvious he does have good dexterity and that she put a rectangular box on a smaller round plate even someone with good grip would be challenged to balance that. And all she could say was it was not her fault she’s not replacing it.
I don’t see how people can treat customers this way and still be in business.

We were here around closing time and we saw a sign for a free sample of cinnamon stix so we asked for a free sample. The guy who was working here today gave my boyfriend a free sample but didn’t bother to offer me. I asked if there was anymore left and he gave me an attitude and said, «If you ask for it!» and he gave it to me. We ate the cinnamon stix and it was disgusting. The cinnamon stix tasted old. Figures, it’s because we’re here late. The guy working there told us goodbye before we had the chance to order anything. He treated us like all we cared for was a free sample. I’ve worked for food industry before and I know you’re supposed to upsell the foods to customers. This guy wasn’t even trying to get us interested in buying anything. My boyfriend was really going to buy cinnamon rolls even if the cinnamon stix was bad but I stopped my boyfriend from purchasing because I didn’t like how he treated me. If we see that man working there we’re not buying anything from him. He is not doing his job right and that business is going to go bad if they don’t improve their customer service. The store is already slow as is.

Went there today they were super busy with it being the holidays and the guy I wish I knew his name was super friendly and helpful answered my questions about the prices on take home boxes with a smile and had patience with my kidos when they were trying to pick something to drink probably the best experience I have had here I will be back for sure !

So my girlfriend was going to take Cinnabons with her when she went back to China. I asked for a four pack but couldn’t fit the box in the carryon, and could they put them in single boxes to go. So the price went from $ 12 to $ 16. I asked for the 4 pack price and he just said no. Then I asked for the frosting that I usually get with them and he said no. Those were the only 2 words he said the whole transaction. Not even a thank you when I paid. Not my typical Cinnabon experience. I won’t be going back to The parkway plaza store ever again.

The service was neutral, but the rolls were stale and disgusting! I bought the box of 6 large rolls, plus extra icing, for a birthday celebration and most of it will end up in the trash. That’s almost $ 20 straight down the drain! I will NEVER return to this Cinnabon.

Went to get my son some cinnamon sticks. Left the icing on the counter and threw a cup in the trash. When I went to get it it was gone. I asked the guy for another one and we said «well I gave it to you» and turned around and walked off. I asked again and he turned around to look on the counter and repeated that he gave it to me so I said «can you please give me another one». He then grabs an icing, tosses it at me and mutters «whatever» and turns around. I then ask to speak to his manager and he tells me there is no manager that he was actually the owners son. I hope your daddy sees this dude!

The staff is always nice and very happy. They have great specials and promotions.
They don’t bark at you like so many of the stores do when you walk by, like that freaky massage guy with the Donald Trump comb over.
Its always worth a stop, and If you need something to bring to a small hang out no one will ever complain that you brought a box of Cinnabons