Jiffy Lube

I came in for an oil change and tire rotation on March 29. Thought I could trust them but I was very wrong in doing so. I noticed a strange screeching sound a few days after the rotation and set up a service appointment at Chapman Ford for April 12. Turns out that Jiffy Lube ruined all of the lug nuts after using the wrong tools, so now the lug nuts are basically welded to the wheel. I have to have Ford replace all of them and order new ones because the holes are now too large for the regular sized lug nuts. This also caused them to rub against the front break roaters (which should NEVER happen), and now Ford has to cut the roaters down and smooth them over so nothing touches them. Needless to say this is costing a lot of $$ to fix when none of this should have ever been an issue to begin with. If these «mechanics» at Jiffy Lube actually new how to do their jobs, this whole thing could have been avoided. But they don’t. They’ve also refused to pay for the damages THEY caused. Fortunately I have proof that they caused the damages, which means they will be paying for them one way or another. DO NOT TAKE YOUR VEHICLE TO THIS PLACE EVER!!!

The employee that was going over my car with me agreed to give me a 10% discount on my total order because i was doing wiper blades, upgrading to high mileage oil, and having my rear differential flushed and filled… I did not want to do the last one for 69.99 but it was low and they told me they couldn’t just add. I informed him that I also had the little key fob for 15 $ off in addition and he said that was okay… when I went to pay, the «Manager» or so he claimed, did not believe that the employee gave me a 10% discount, he claimed that because the employee was not authorized to give a discount that it could not have happened… he was actually questioning my honor, claiming that the customer is not indeed right, that i was lying for a measly 15 dollar discount (10% of 150 $ total)… that right there is what will make me never return for service for either my or my wife’s car ever again, and I will discourage others from using jiffy lube for service… we had to go find the employee and you could tell he was embarrassed. when his manager asked him if he gave me the 10% he said yes… then when i pulled out my 15 $ off punch card fob thing, he tells me that NO NO YOU CANT COMBINE THEM… ??? are you kidding me? after all that and now hes telling me i cant use the discount card that EVERYONE who gets an oil change there gets, he tells me that because i got the 10% off that i couldn’t get the 15 off… this makes no sense as I am simply getting the 15 $ off that EVERYONE else gets and no additional incentive discount to perform additional service to the normal oil change.
overall, I believe that the «Manager» acted in a very Unprofessional manner, and if he was one of my employees I would fire him after watching a tape of what he did to me.
these oil change places try to sell you a million things that you may or may not need and they get away with screwing the uninformed. this has gone on for too long! I will be reverting back to a local mechanic for ALL of my service that I do not complete myself.

Maybe it was payday but everyone there was in a good mood and very courteous and polite. The service was quick and efficient. The recommendations were also accurate while not pushy.

Excellent customer service, thorough, professional and quick service every single time!!!

I came in at 11am to get an oil change. At 11:30 they told me I needed new break pads and that it would only take a half hour to fix. After making them assure me multiple times that it would only take 30 minutes, since I had a 12:30 appointment, I agreed to the fix. It is now after 1pm and I am STILL sitting in the waiting room. Honesty is clearly not high on the priority list here. LIVID.

Theses guys were soo nice from the second I pulled up till the monent I pulled off. They were quick and reasonably priced! Cant ask for better service! Thanks boys!

they were busy but pretty fast with my oil and filter change. behaved professionally, a good experience.