Boardwalk Acura

Only giving this place three stars because after all the headaches and run arounds I do love my car. My sales person was not knowledgeable of anything about the car I wanted. I looked at Honda first then decided to go across the street to Acura. The Honda sales person knew nothing about the Acuras so deal with an Acura person if you go there from Honda. Not with the same person. They literally made me sit there for HOURSSSSSS and there weren’t even any negotiations going on! Don’t buy the package at the end with the «Resist All»…it does NOTHING for your car and it’s REALLY expensive!!!

If you don’t feel like reading this whole thing, the moral of the story is: Use Turnersville Acura’s for service AND sales. It’s worth a little drive.
The Boardwalk service team ranges from incompetent to downright deceptive. I’ve only brought my Acura to them to have recalls serviced. But they’re always looking to up-​sell some BS services.
Last time I was in for a recall, I pointed out my cracked passenger rear-​view mirror and asked if they could replace the mirror. I was told the entire unit would have to be replaced and it was impossible to change out the glass. I said forget it. I’ll live with the cracked mirror. Guess what? Mr Glass in Mays Landing said «of course you can change out the glass!». And they ordered a replacement mirror FROM ACURA, and replaced just the glass. Easy peasy and it saved me $ 200 over Boardwalk Acuras quote. So the Acura service department should have known it’s possible to change just the glass.
Also, my car didn’t come with the little card that has the anti theft reset codes for the radio & navigation systems. Once when I had it in there I asked them to get the serial number for the navi code. They charged me for this service and printed the codes on the receipt. TODAY, I called the service department and asked them to look up the receipt so I could get the navi code because I couldn’t find my copy, and was told «that’s impossible» and the ONLY WAY to get the code was to bring the car back in. For a fee, of course. I said, isn’t there an 800 number I can call? I was told, no, the only way to get the serial number is to bring the car in.
I hung up with them, googled Acura customer service 800 number and got the number to Acura Client Relations, where a delightful human being answered the phone and walked me through the process of retrieving the serial number myself. It was a complex process but the customer service guy gave me good directions. And I got the serial number and he gave me the unlock code and I was on my way!
Oh, and there’s a current recall out on my car, because the airbags can explode with deadly shrapnel. Boardwalk Acura Service was going to call me when the parts came in. I’ve been waiting for A MONTH SO FAR. I called Acura Turnersville, and was told they have the parts, when would I like to come?
So that’s the extent of my dealing with those idiots at Boardwalk. I don’t recommend going there for any reason. My next Acura will be purchased from Acura Turnersville.

This review is long overdue. It’s very hard to give a car dealership 5 stars but these folks deserve it.
I bought an Acura from them a few years back and the salesman who sold me the car, Don Hamilton, was a real gentleman; no pressure, fair pricing & very knowledgeable. I am writing this review now because I am considering another Acura when my current lease is up in the coming months. Don is still there and was still the same. Spent some time with Mark Rosenberg, the F&I Mgr. Worked out numbers and answered all my questions. No hard sell, no pressure. I left without any one following me and trying to close a deal. I wasn’t ready, they knew it and yet spent as much time as I needed to get my answers.
I cannot speak for their service now but it was great a few years back.
I would recommend Boardwalk Acura to a friend or family.