The Window & Door Shoppe

I had the door leading from my bedroom to my condo balcony replaced with a fiberglass French door purchased and installed from The Window and Door Shoppe. When I asked about their installation services, I was told they would be booked up for a while as it was the end of Summer. I wasn’t in a hurry so I got a number of estimates (including Home Depot) and based on that, decided to go with W&D. I had to schedule the installation a month down the road but they were prompt, the installer (Josh I believe) did a great job and the price was reasonable. Would use them again.

We knew what we wanted right when we walked in. We wanted to get the project started but once we placed payment we were stuck waiting. It took us doing the follow up and p[hone calling to find out what the delivery timeframes would be. Then we were told we needed to bring the lock to them, that they needed t send the lock set to the door company. No problem, I wished I would have known that sooner but again the communication was poor. Our frustration grew when the door was delayed but still no communication. We were always following up only to find next week was the answer. The installers were great. They installed with great care and I felt comfortable having them in my home. The real trouble came when we inquired with our salesman about the storm doors opening angle. It was much smaller than our previous storm door. Mark Goss, our salesman could care less about what I was saying. Telling us too bad you’ll just have to deal with it or take the door off because the door cant be adjusted. I’m sorry that is not an acceptable answer, especially on the day that the install had just happened. Their installer had left their power drill at our home so we had informed Mark of this too. When the installer came out later that evening, he was able to show us the proper way to widen the door opening. Again, great installer. I wont be recommending them because of Mark’s lack of communication and poor customer service.