Pronto Heating & Air Conditioning

Service staff was friendly and very helpful from call-​in to follow-​up. Very knowledgeable and fast service.

My air stopped working on one of hottest days we had had all summer. I contacted Pronto and they were able to provide next day service, even on a weekend! Sam was able to replace the part in no time and gave us great tips to help keep our older system running more efficiently!

We recently had pronto heating and air come to our home to fix a furnace that was out after returning home from vacation over the holidays. Given the 15 degree temp — we were thrilled that they were able to come out that night. The man unfortunately could not fix it. Each time he kept saying «this is going to be an expensive one» during his investigation (which in itself was a costly visit) — which I didn’t love.
I was not able to get a warranty on our new part that was over $ 1000 or an itemized receipt to see what was part vs service. However I guess you pay for timeliness in Minnesota… and we were thankful they came out so promptly!

Pricing to repair existing unit seemed higher than expected and much higher than competitors. But the promptness, new furnace pricing, and install options (including different payment options) helped us feel comfortable going with Pronto.
Our old furnace went out at the end of the day and we called Pronto to have someone come out the next day. Someone came out to look at the old unit and found multiple issues that needed to be repaired (unit was 17+ years old). We reviewed the repair options as well as the replacement options and decided to go with the replacement. Repair prices seemed pretty high but replacing the unit was significantly less than we were expecting. They let us borrow four space heaters and they came out the next day which was New Years Eve. Installation went fine and havent had issues since. They also handled all the work of getting the warranties and pulling all the permits.
If you need to replace your unit, definitely call Pronto to get a bid. If youre looking for a repair, expect great service but I cant imagine it’ll be the cheapest option out there.

DISHONEST & DECEPTIVE
This is a «where do you start» review.
Pronto Heating was called out to my elderly father’s home in September of this year when the furnace was failing to come on. Their technician, Chris, reported to my father that the inducer motor was «seized» and that it would be an $ 814.00+ repair in addition to the $ 139.00 service call to «diagnose.» He then went into a sales pitch recommending that the furnace be replaced since it was a model that was over 15 years old. This furnace is a rebuilt unit (originally manufactured in 1998) and had been installed 2 years earlier (2013) by a furnace contractor who had personally been working on furnaces since the 60’s.
None of Pronto’s «diagnosis» sounded correct to me. I had the original installer go to the house within hours of Pronto having been there. Within a few minutes, he found a dead squirrel that had gotten into the fan and was keeping it from turning. Once the squirrel was removed, the motor and furnace functioned perfectly.
I contacted Pronto Heating and did not let them know about the squirrel but asked what had been done by their technician. Pronto repeatedly stated that the motor was «seized,» «melted,» and «unable to be repaired.» They also stated that their technician physically attempted to turn the fan on the motor but was unable to do so because of the «seized» motor. This was a blatant lie since had he even looked at the motor fan, he would have seen the dead squirrel stuck in it.
I emailed the owner, Wade Sedgwick, numerous times asking for clarification as to what was done. Each time, Wade hid behind his employees and refused to take any ownership of the issue.

When pressed further as to what they were suggesting needed to be done, Pronto issued a refund for the $ 139.00 service call. This was without knowing about the squirrel; however, it was apparent that they knew I was on to their furnace selling scam.
Even the motor that they said was needed was grossly overpriced being that it was a part that retails for less than $ 200. Most that I found were below $ 150 retail. Meaning they wanted over $ 600 for labor on a job that should take a DIYer no more than an hour. I am sure this tactic is used to coerce homeowners into buying a completely new furnace from them.
I finally sent an email to Wade Sedgwick advising him of the dead squirrel. As expected, I received no reply.
This is definitely not an honest repair company and their only objective is to sell new overpriced furnaces or deceive the customer into expensive unneeded repairs.
A complaint is being submitted to the Minnesota Attorney General’s office.

Overpriced! Called to have my furnace looked at. Quoted me $ 139 just to come out and diagnose problem. Additional parts and labor would be charged in addition to the $ 139. Metro Air in Prior Lake (rated 4.9 stars) was $ 129 and included the 1^st hour of labor in the $ 129. There is a reason people are rating Pronto so low.

Bought a new AC unit to replace my dying system. I had already made my mind up after doing some research, and I wanted to work with a local company.
I have Home Service Plus, and they had no idea what they were doing. I paid to have Pronto come out and take a look, and found out the previous guy missed something obvious. I knew the HSP guy was full of it given that my AC didn’t work when he said everything was fine. Well worth the expense to have a professional diagnose something as complicated as an AC unit.
The sales guy came in to give me my options, and he was a straight shooter. He didn’t try to high-​pressure sell me at all.
Installation went smoothly. Pronto showed up early, had all of the items needed to complete the work, and everything worked as expected the first time.
Prices aren’t the cheapest, but the process was smooth and I’m not sweating my ass off.

The saga continues. As of July 27, 2015, more than three months after my install, I still do not have my rebate from Xcel (Pronto didn’t complete the form correctly TWICE) and I am still waiting for a phone call a week after I have called Pronto to remedy this situation.
No accountability. No ownership for their errors.
Pronto would mess up a one car funeral!

Use them at your own risk. I talked to Keith and asked him to go out to my house to give me a bid to replace 2 zone motors and a HVAC panel for one of my furnaces. I called him 4 times over 2 weeks and he never returned my phone call. I then called the Owner and told him about my failure to get a response from Keith. He told me that he would contact him and have him get back to me right away. Four hours later he called me and apologized for not getting back to me. He then proceeded to give me an estimate of $ 6600 to replace my entire zone system in my house, with new thermostats. Meanwhile all I wanted him to do is give me an estimate to fix the items mentioned above. He told me that my zone panel was not made anymore and a new panel would not be compatible with the old system. This was all complete BS. I called another local HVAC company and he replaced 5 thermostats, one a wi fi thermostat, 2 zone motors, a capacitor for my a/​c unit and a zone panel for $ 485.00 labor and the parts at his cost which came to about $ 450

I am a current customer of Pronto Heating & Cooling. Just recently I’ve begun to regret using them on such a large investment — in our case, a dual zone A/​C system that they installed. It’s been installed for 4 months, we’ve barely had to use it this summer, and I’m currently waiting on what is approximately our 7^th service service visit since installation.
I don’t doubt the products Pronto sells. I don’t doubt their business model. I don’t doubt their people. I don’t even doubt their service. Due to my experience with all the service visits, I do doubt their installation experience and/​or ability to carry out a flawless installation.
Every service visit has been for something different. Every time I’ve had to take off work, or in today’s case, alter weekend plans to be home for when they are here. It’s been an inconvenience each time and is a painful reminder of how my money was probably not best spent. The main thread during each past visit seems to be something overlooked or shortcut during installation.
I write this review so others have a balanced view of past customers of Pronto Heating & Cooling.

I called them at 4:45pm today Good Friday, as a property I have had issues. Rang round a few places getting call out charges and was hit with some crazy numbers due to the time and fact it was now ‘over time’… Anyway, I decided to go with them based on reviews on other sites, I did not check Unilocal at the time… Lucky I did not as I may have avoided due to Chen P prior post.
The reason for the 5 stars is simply because they did not take advantage of a situation. I knew (thought I knew) the potential fault and cost for parts, but due to time and fact I was out of town could not fix it quickly for the tenant I had to use a 3^rd party.
The tech called and said she was on her way at 7:45ish, I then spoke to her again as she was just leaving the property and she let me know the fix and cost… Deep breath my end. — expecting to be taken by another unethical service provider… but NOT the case!
Pronto Fixed it for $ 20+ the standard call out fee, Terri (i think this is the spelling) explained there was a simple hose issue that needed blowing out.
I never met any folk from Pronto, only chatted on phone — I will see what my tenant thought and may update the review.
Thanks a million, I will certainly use again for all my properties, happy to receive mailings and offers — that’s good business, stay connected to your customers and keep up the retention and great service!

Pronto Heating & Air Conditioning was overpriced and has lousy customer service. I had them out to do a bid on replacing my air conditioner, and the price they gave me was almost twice what my other bids were. When I tried to understand the difference in what they were offering, the technician became really gruff and seemed to be offended by my wanting to understand their quote. Needless to say after that experience they did not earn my business.
Additionally, I receive mailings from them once or twice a month. Since I am not interested in their services nor extra junk mail, I called them to remove myself from their mailing list. In the past year, I have spoken with them at least 5 times to get my name off their mailing list, and each time they promise that they’re taking me off. And yet the mailings continue. If they can’t even listen to and respect a potential customer, I can only imagine how disrespectful they are of actual customers once the check clears.
Check out all of their filtered reviews, too – obviously the owner or an employee is trying to get positive reviews posted about them. A desperate attempt by a dismal company. Avoid them at all costs.