Meridian Chem-Dry

I was very pleased with how quickly and easily I was able to have Chem-​Dry scheduled and come out for service. They were very professional and thorough. The technician explained the whole process to me and took the time to discuss my areas for concern before getting started. I would definitely recommend Chem-​Dry to others.

Our first experience with Chem Dry was when we rented a home in Renton and the landlord recommended their services for when we vacated the house. A positive experience from scheduling to the final services. The tech, Hector, was friendly and professional and the outcome was great.
When we purchased a home in Kent, we went with them again and it was a positive experience. We had them do the PURT treatment because of accidents from our dog and the previous owner’s dogs. Well worth it. Our tech, Buddy, got in touch with me to let me know he was running early if I would like him to come over sooner. Their customer service is excellent and we received follow-​up when we were told we would and I would go with them again.

We had Meridian Chem-​Dry come clean our carpets. We have two small dogs. We did the pet stain removal and the urine removal. When they did the treatment they poured and I mean poured the odor treatment product on our carpet. Once they did this they walked on it to smash it into the pad. This treatment cost us $ 426.00. 2 months later we started having marks showing up on our carpet. It has now been 6 months and we now have several 2.5’x1’ water marks on our light colored carpet. These are obvious water stains (my dog is 3 lbs and wouldn’t possibly even urinate this much in 5 years). We called and explained the situation and she said pay us to come clean it. It’s not our fault. I asked them to come out and take a look at it and she said «NO. You’ll have to pay the minimum service fee.»
Our livingroom carpet costs $ 4500 and it is ruined because of them. I would recommend you use another company for your carpets unless you have the money to replace your carpet

rated one star because 0 stars wasn’t an option. New tenant pulled clumps of hair from stairs AFTER truck mounted cleaning. Asked to talk to a manager… Two weeks have passed and I’m still waiting for that call, although I did get a call back from a front desk person. Too many other good options to choose from, including other Chem-​Dry Franchisees.

Up-​sell Up-​sell Up-​sell. Carpets are cleaner than they were before, but the price with all the add-​ons and high pressure sales was riduculous. Never again.

In hind sight I should have taken a before picture, I never imagined to have an issue after cleaning. The deodorant mark was there previously, the couch hadn’t been touched again between 1^st and 2^nd cleanings.
Having so many years experience in the service industry, I too can sympathize with the hours spent on work and the need to be covered for that time. As the customer, I just hope to have a great clean couch after the cleaning investment of $ 400, if not on the 1^st attempt at least the 2^nd. My frustration was increased by the time limitation with visiting family coming and the response of the office manager when I made contact to express my frustration. She did not want to see any pictures nor did she allow me to escalate my concerns to a higher level.
The response on Unilocal is the only follow up that I have received from this company since reporting the issue after the 2^nd cleaning attempt. I will call again and schedule a 3^rd cleaning to hopefully fully resolve.
In the future, I would recommend declining to clean cotton furniture if it is so problematic.

Very pleased with my experience! We had a water pipe break while on vacation and the entire house smelled terrible when we returned. Our technician, Darin, was prompt, professional, and did a great job explaining the procedure. Water stains are notoriously hard to get out of carpet (especially white carpet like ours), but the results far exceeded our expectations! We will use them again and recommend to anyone who asks!

I’ve always used Chem-​Dry for my carpet cleaning, but this experience was not up to par. Pleasant technicians, prompt, and they were quick workers. However – after they had left I found at least 6 separate areas where they had managed to scuff the walls as they were cleaning. And, even though I asked them about showing them where the stains were I was worried about)“Oh, don’t worry, we will find them and pre-​treat all of them”), the stains were still there after they were done cleaning. Because they have you check the carpets before they are dry, the left behind stains didn’t show up until later. I KNOW they weren’t pre-​treated because I went in later with a spot cleaner and the areas came right up. I paid to have my carpets cleaned, not to have to re-​do some of it myself, and follow behind and touch up the walls.
Nice guys; sloppy, get-​it-​done-​in-​a-​hurry job. Never again.

Tried this company for the first time, won’t make that mistake again!
I ended up having to pay them for a terrible job then pay another company to come out and do the job correctly.
Sad thing is I never take the time to write a terrible review but I feel that strongly about it that I needed to pass on to others that might be considering this company.

I’ve had Meridian Chem Dry clean my carpets and area rugs numerous times over the last 5+ years and I have always had a good experience. I haven’t had to wait for more than a couple days for service. The phone staff are nice. I feel comfortable having the technicians in my house, and the are prompt. The reason I keep going back is because the product they use does dry quickly and the people have been easy to work with.

We just tried to get this Tacoma-​based Chem-​Dry (they’re a chain) to do some wall-​to-​wall carpets and some area rugs.
I was quoted one price by a woman in the late afternoon — she wasn’t particularly nice on the phone and I should have followed my instinct to go elsewhere but…
We arranged for them to come over and do our rugs. When the cleaner arrived at our house, we had already moved all the furnitute and things off the carpets to be cleaned so it would be easy for them and the cleaner quoted us a different more expensive price for the work.
This was a classic bait and switch and I highly recommend people take their business elsewhere. We worked really hard to move things off the carpets and I figured they think they can get away with this and people will agree to the more expensive price because they’ve already gone through the work to move things around for the cleaner.
Instead, we’re renting a carpet cleaner at Lowe’s and doing the work ourself since now, all the carpets have nothing on them.
I’m also calling the BBB to notify them of this business practice.