Verizon Wireless

Terrible customer service. I was wondering why they are slow and then realized the reps are just mentally retarded. Complete waste of space and humanity.

The worst customer support in all locations, when interested in upgrades or new phones they open up there arms and eyes are glazed just like a donut.
But if you need to bring your old phone, sooty sir but it will get lost in the back (sounds fishy) coming from the GM of the store.

Ahmel (Manager) and Daniela (Service Rep) were super helpful when my iPhone 5 was on the fritz and I had about 4 months to go until my upgrade. I got a new iPhone 6 and couldn’t be happier (I did have to get the Manager involved to get what I needed but the reps are limited to what they can do (so no need to raise your voice as some people in here do)
Go on off hours, it does get busy here. Also, parking underground is much easier than trying to park on top level.

This location continues to be the worst possible location of Verizon with the most ineffective and incompetent staff. They would waste your time in wait time whereas the technicians are engaged in chit chat here and there. Ideally, Verizon Wireless should close this store and open something where only troubleshooting goes on. Apple’s concept is 100 times more effective and rewarding with credible staff members.

Came in to buy a new phone. Midday. Weekday. Could not get anyone to wait on me. Sad. Guess they don’t need my money. I’ll get my iPhone 6 elsewhere.

I don’t remember dealing with this guys in the first place because I knew that this place sucks. Not just the fact that they lack the good customer service, they also this worst kind of products that you would eventually buy from them because you don’t have any other choice.
They also got this plans that’s just good in the first week or first month but after that, it would be the worst kind of service that you have in your entire life.
Would totally agree to what the reviewers here on Unilocal says about this place. A 101% No No for me.

I just had an extremely disappointing experience with a sales agent – Nikki. To begin she was very short and rude – at the end of the sale she simply walked away and did not indicate that the transaction was completed. When discussing the change from my old plan to the new plan she spent very little time explaining the new plan and changed my plan from 2GB of data to 6 GB without discussing it. On average I use less than 1 GB of data so there would be no reasonable justification for even suggesting that kind of data increase. When I stated I did not want that much data she made it seem like I was an inconvenience. When switching to my new phone she began the back up without informing me my old phone was now disconnected. I would highly discourage my friends and family from visiting this location.
The manager Ahmed was very friendly and apologized for the wait. In retrospect I should have spoken to him about my poor experience prior to leaving the store.

Where to begin?
First of all this physical store is useless if you are ordering a new tv/​internet bundle. Literally. After giving all our info and ordering a bundle, we thought we were good to go and that someone would be contacting us within 12 h. NOTHING after a whole day.
Ok wtf, let’s call them. So apparently there was never an order put in nor did they know who we were. 1^st bad sign but fine.
So now there’s a ridiculous charge for an installation fee for someone to supposedly come to our place and install it.
To make it short, NO ONE EVER came and we installed it ourselves but GET THIS: we still had to pay almost 100 for an installation fee on top on an activation fee and wait for 10 business days for the equipment (you HAVE to have verizon equipment btw).
So now we are paying 65 a month for 50 channels (38 are public service channels and 7 are Spanish) and slow internet.
But do you know how it gets EVEN better??? After being guaranteed a price for 24 months, they now want to charge us ANOTHER activation fee for moving to another apartment within the EXACT same complex AND raise the price of the «bundle» by $ 10 for the SAME thing because the month to month price does not apply to this other apartment.
Bottom line if you are crazy enough or like to waste money on a nonexistent service and BS fees and excuses, be my guest.
We’re switching to TWC the second we get a good promo which should be soon.

Really poor customer service from Nicky. She had an attitude the entire time, and truthfully was less than helpful. She actually excused her behavior by saying she had a rough day starting an hour ago… Oh, so that gives you the right to be rude and take 4 years to help me buy a new phone? Seriously, she moved like molasses. Then, she and another employee proceeded to make fun of a customer who had several questions next to me, and then call her creepy and giggle about it when the customer left! Shame on you, tsk tsk. The only reason it gets more than 1 star is because another employee, Nancy, was incredibly nice and helpful on the phone when I called earlier in the day, and they had the iPhone I wanted in stock. Will not be returning due to lack of (even remotely respectful and normal) customer service, however.

Ordered an iPhone 6 plus from the Verizon Wireless at the Edgewater promenade and found it was too big plus a few other problematic issues. The manager, Ahmed, was extremely helpful and such a gentleman. He was able to resolve everything and very quickly as well. The staff is great at this store and next month when my husband is due for his upgrade this will be our new go to store. Easier and certainly less crowded than Apple.

Went there a couple of weeks ago just to get a iPhone 6 case. I see they have the front roped off with like 2 employees standing outside and like 2 customers on line
I figured they were waiting for the 6 since I got mine online the day before I figured I would get a case to protect it.
Get up to the front and the employee basically blocks my way and tells me I need to get in line. I advised him that I already had a phone and just needed a case.
He then tells me I still needed to wait in line.
Really?! for a case!
Like I need a sales rep to advise me on a case! The employee didn’t even say sorry mr customer that is our policy for today just get on line
Went literally a ½ mile away to a authorized Verizon dealer and got my case.
From the other reviews management should really get their act together at this store.

Horrible customer service from James. My husband and I received terrible service from this sales rep. My contract is up next month and I’ll be taking my business elsewhere. Thanks for NOTHING! You need to get out of sales. Wish I could give zero stars.

Worst customer service ever. Came in and 2 other customers were being helped at the desk and I was the only person standing in line waiting to be helped. The manager looks up at me from her computer, we make eye contact and she walks away from the desk and goes to the back. I wait 10 minutes and a couple walks in one of the sales reps tells them he’ll be with them in a minute. The manager comes out and asks the couple who just walked if they are being helped and walks them to her computer. HELLO! I’ve been waiting here to be helped or was I invisible. A sales associate apologies to me and says I would be helped as soon as he was done. I love when people cut the line and who can I complain to? The manager? It was her fault to begin with, haha to me. I waited a total of 30 minutes for a 1 minute answer… what a waste of time! Just pure aggravation.

i call over there and speak to DAN. he says that they’re all out of the new droid phones, but if i care to pay $ 17, i can actually have the phone overnited to me from the warehouse and have it delivered to me on a saturday. wowza! but no thanks. for free standard shipping, i can have it by monday. i can’t place the order over the phone. they need an actual signature. soooo i have to get my sick self out of bed and trek it over to the store.
here’s the thing though. i just got off the phone with verizon wireless, myself and they said that if i order through them, i won’t get the phone until thursday because 5 million people have already placed orders or some shiznit like that. so DAN places me on hold – (insert jeopardy music) — i can hear him talking to some other geniuses in the store and making phone calls. he comes back and tells me that he was right. they have 17,000 phones in the warehouse. i just need to come into the store and sign on the dotted line.
i get there. DAN’s not there. but i do get to speak to RYAN, whose hands are gross and clammy. good hygiene much?! i tell him what DAN told me over the phone and he says that he’s sorry, but i was misinformed and then gives me the whole verizon rigamarole. by this time, my blood has already started to boil. i can feel my temperature rising and my tone has changed from civil to outright disgust. the shorter, darker, shinier of the two managers that was standing nearby noticed my frustrations immediately and stepped in to assist young RYAN in trying to assuage me, but could do nothing as they were both incompetent. was DAN there? no? he had JUST stepped out. were apologies going to erase the fact that i had to get out of bed and go through the trouble of getting to this dumbass store and dealing with these two numbnuts? i could have stayed in bed and just ordered it online. shove it up your hairy sphincter.