AT&T

Today I went into the AT&T in edgewater and was helped by Marco. He was absolutely wonderful. Very knowledgeable and super helpful. I do not normally write reviews, but I wanted to give credit to a job well done. He is someone that really cares about the customers and gave good advice.

I got excellent help today from Brian. I totally recommend him, he is very professional and will help you as much as he can to satisfy your needs. 5 stars!

Very bad service, and slow, I try to add a line on my Family plan, the salesman add a new line on my account, so that my plan from $ 150 to $ 300 a month, I have to fix this

I bought my new iPhone here. It took the salesman over 2 hours to get through this process.
Part of what made it take so long is that he wanted to explain different options for the phone plan. He was really confusing, and he insisted on writing a bunch on a fancy tablet during his explanation. (Not surprisingly, he tried to get me to buy that tablet later on, which I declined.) Maddeningly, one option for the phone plan seemed to be worse in every way than the other option. I figured I must be misunderstanding something, so I asked him what is the advantage of the option that seemed bad to me. He said, «That’s a good question. What do you think?» and raised an eyebrow as if he was treating me to a teachable moment of some kind. So I just took the better option and moved on.
The main reason it took so long was some kind of technical problem with their system. Eventually, my wife was so hungry that I handed the dude a piece of paper with my wife’s phone number on it and told him we were going to lunch and to call when my phone is ready. We walked to Five Guys. He called after a few minutes and said I needed to come back. I left my burger waiting for me and walked back to the AT&T. Then it was another 20 minutes or so and finally he was able to sell me the phone. My burger was cold when I got back. (Still a decent burger, though.)

This store is horribly understaffed and the employees generally don’t care. If you want to wait 2 hours to do something as simple as transferring accounts, come here.
This one family that was being helped with one employee for at least two hours. That family literally brought their dinner into the store and the employee still agreed to help them, completely disregarding the 10 people on the waiting list. Whoever manages this store needs to be fired.
Unprofessional and unhelpful, avoid at all costs. There’s also not enough seating due to the wait line. I’ve seen better service at the DMV.
PS: Unilocal needs to give you the option to give 0 stars.

Horrible service. Simple visit for an upgrade became a frustrating 20min wait ending with no service and me walking out to purchase the phone elsewhere. Told Mgr., Anthony, exactly what I wanted, he directed me to the phone I chose and advised that a salesperson would be with me momentarily. After 15 minutes, I looked for the salesperson, only to see him laughing and chatting with the mgr. I made my presence known again, but watched for another 5 minutes as no one made any effort to help me. I walked out and headed to Target to receive far superior and more professional service. This marked the 3^rd time I’ve walked out of this store dissatisfied with their service.

Terrible awful AT&T store. Always a terrible wait for service. They clearly don’t hire enough people and don’t even have enough chairs for the people who are waiting. All I need is a new SIM card and I’ve been waiting forever.

Worst AT&T ever! Always waiting in line… Don’t save money in hiring employees coz we r the customers who pay everything for your expensive and got no helo in the store

Wow! Where do I begin just got here over 30 minutes just to change a SIM card out of my IPhone and I am still waiting there are employees in here but no one seems motivated to work. Also, there are 7 people waiting to be served. I guess I should have read the reviews before coming in here so sorry and boy do I regret coming in here.

The employees stand around and don’t do anything. It’s so hard to get help at this store. My fiancé have walked out of there twice when we were ready to make 2 puchases. They are losing customers but they don’t seem to care. The employees are really incompent. Don’t waste your time. Find another store or buy online.

This place is awful service.
I waited 10 minutes. Then I went to Mo’s returned inside. And no one even came to ask if I needed help. When I was here earlier the manager told me someone will be with shortly. This is after I went behind the desk.
There were 5+ guys here and 2 – 3 customers.
Do yourself a favor go elsewhere. Att in hoboken is so much better. Attentive, friendly and most of all prompt and do not waste your time.

Went in today for an iphone trade in towards an iphone 6 plus.
They didn’t have any in-​stock so they processed my trade in and I will be returning to them when the phone does come back in stock.
Ivan and Bryan were very helpful in getting this done without any nonsense.
I was quickly assisted and the whole process took less than 25 minutes. I don’t think it can get any better than that especially a day after the iphone 6 release.
10 – 15 minutes browsing the store
Spoke with Ivan put on the list 2 – 3 minutes
Bryan processed trade in in about 5 minutes.

My feelings on this location are mixed. Once I went in and there was a very helpful employee who answered all of my questions about the Samsung Galaxy 5S. I went in at a later time to get a battery case and while the store was not crowded, I waited about 15 minutes for help and couldn’t wait any longer, so I left. Products are not displayed as well as they could be … there should be a better sense of order, considering that there is a lot of wasted space. I like going into Verizon Wireless stores because they log you in as you enter and you are put on a waiting list. And service is much faster.

I hate this ATT. The people there don’t like to help and all they do is hang out. I came in with a damn box that ATT accidentally sent me and the store refused to help unless I pay a restocking fee to them.
If I didn’t have a contract, I would cancel just because of this store location.

This was the first time I’ve purchased a phone at AT&T that didn’t take over an hour. I was in and out within 10 minutes as I knew what I wanted. Mike, the assistant manager, helped me out as all the other reps were assisting other customers. He was knowledgable about the products and just had a great attitude. I’ve got no hesitations I recommending this store.