The New York Dog Shop

Came in here to buy a collar for my pup’s Christmas present. There is a little parking lot next to the store, which is easy to miss because it is on the first/​basement floor. The shop has a lot of cute collars, harnesses, leashes, bags, etc. I feel like the selection is better than the other local shops for blingy, fancier collars, which was what I was in the market for. I ended up getting a very cute black VIP Bling collar for Coco and depending on how it wears, may get the pink as well. I very rarely find pet accessories that I like so I was surprised that I was torn between two collar choices. Lisa, the owner, was very nice. I also will come back when she gets the larger Fundle bag in, so that I can try it out for size.

Just went 40 miles to go to this store. Used to shop when they were in New York City. Quality merchandise here. You cannot go wrong. I usually purchase online but needed a different style harness for my beagle. It was well worth the trip.

I received a gift certificate to The New York Dog Shop as a gift several months ago. Attempted to redeem it yesterday and discovered that it was expired. Being that I live in a state where gift certificates cannot legally expire, I thought I would inquire as to if there was a way to reactivate the gift certificate. The following are exact quotes from my email:
Me: «I received a gift certificate to your store and recently found that it expired! Is there any way I can have it re-​activated so that I am able to redeem it?! Thanks so much»
The New York Dog Shop: «Sorry, they do expire.»
No salutation. No hello. No goodbye. No «oh so sorry that happened.» Nothing. To me, that screams «we don’t care about customer service and don’t need your business.» So, despite the fact that I was pretty set on buying several items, even without the gift certificate, I’ve decided to take my business elsewhere.
[Please note: I’m not complaining about the gift certificate expiring… that was my fault for not using it earlier. This is merely a statement about their lack of customer service.]

A week ago I bought a harness online because their NYC shop closed. Since the shipping was just from NJ to NYC, I thought I would have the harness by now. When I called, the owner said it was on backorder (and that it had been on backorder at the time of purchase). I asked if it was their policy not to inform customers when purchases are on backorder. She said they sell hundreds of harnesses and it wasn’t something they do. When I questioned further she changed her tune and said she didn’t know why I didn’t get an email informing me that the harness was on backorder. She was not the least bit friendly, and acted like my call was a bother, so I cancelled my order. If she would have just apologized when she said it was on backorder I would have been fine with it. I just can’t give my money to businesses that can’t provide very basic customer service.

I love this store and now thrilled that they are even closer to me, THE BEST PET STORE for those of you who are spending hours or even days looking to buy specific best quality items from different places, no need to do that anymore, find all in one place and if there is something that they don’t have they will order it because the point is that already have the relationship with the best vendors in the market.
They have all those unique items that you can rest assured they will be the best quality possible you can buy for your pet. From the best treats that you don’t have to read and research labels to see if it will not be dangerous for your dog or the hoodies and harnesses that will last a lifetime because they are simply well made and beautiful.
I rarely write reviews but I like tho share the goods sometimes.

I feel like this place might not be real. I ordered an item over two weeks ago and haven’t received any notification of it even being shipped. I called the store today and no one picked up the phone. I don’t know what to do next or how to proceed.