The UPS Store

I have not visited this store personally however, someone was shipping me a package (from MN to CA) and used this location. I received an email confirmation that the shipping process had started but the address on the package was an extremely old address of mine (10+ years old) so in a panic, I called this location (I am in California) to see if it was by chance still in the building. The woman who answered the phone was so helpful! I wish I had her name (it was Tuesday, January 26^th around 3pm PST, 5pm CT). She went searching for the package to see if it was already on a truck or if she could find it at their location. She tracked it down still in the facility and was able to update the shipping address and put on a new shipping label to be sent to my correct address. I really appreciated her willingness to help resolve this situation before it resulted in a missing package! Thank you, UPS! Excellent customer service!

Let me start off by saying that UPS is my least favorite shipping method but unfortunately you don’t really get a choice in what shipping company places use. It is what it is. My apartment does not allow packages to be delivered so I have to have them delivered to the store to pick up. I recently had a package sent to this store and was told I had to pay $ 5. Which has never happened before and it’s supposed to be free. Sure enough, call UPS and they said I shouldn’t have been charged but since stores are franchised they can’t do anything. It’s only $ 5, not the end of the world. But still disappointed that they were adamant that I was wrong and owed them. Will definitely not ever use this store again.

I am here to report (much like others) that the quality of service, packaging, and customer service by this UPS store is HORRIBLE! I cannot recommend this store to my worst enemy.
I had a vintage stereo amplifier packaged and shipped (by the store owner!) and it arrived in pieces. (the various UPS employees that threw the package around during it’s journey did not help I’m sure) I don’t know who thought two layers of bubble wrap would suffice, but they clearly need to go back to UPS college. (I’m betting it has very similar courses to Clown College) It has been a month and their «7 – 10 business day claims process» is clearly broken, as is my item. When I call they say they will call me back, they NEVER have.
tl;dr — Don’t waste your time/​money/​etc on this store, or any UPS location for that matter as I am sure most of them operate this way. UPS sucks. SUCK IT UP UPS!

I had a TV shipped across country and paid for insurance as well as all the required packaging they require in order to insure it. This store even boxed in up for me! Well big surprise the TV arrived damaged. Called UPS and talked to very unhelpful person who acted like I was bothering them. Called this store, and while the owners are nice enough people they also failed to help me with my problem. What’s worse, after my last call they never called back to follow up. Now i’m out shipping, insuring costs as well as not having a TV.
I would not recommend this store or UPS for that matter.