PostNet

For four years I’ve come to Minneapolis for business and my company uses this Postnet office. Three times I’ve lost packages that are clearly marked for my company, attention to me. Some mail arrives, some does not. It’s excruciating. This year I even went the extra step of adding my name to the company’s account and they still refused delivery of one of my packages. When I was trying to locate a lost package it took a week of regular visits and phone calls until someone finally said they remember receiving the package and returning it to sender, even though it was clearly marked for my company’s account. Instead of apologies for knowingly returning my mail they were defensive.

Unless you want to pay 100% markup, do not send anything via Postnet. I brought in a package that I wanted tracked. The counterperson (who I believe was the owner) said it would cost me $ 19 and something cents. I then asked how much it would cost if I didn’t track it. She repeated the same price.
«It’s really a big package. You’re going to pay the same amount at the post office for first class.» she explained.
I balked and walked out.
Well, today I dropped it off at the UPS store. Three-​day ground service with tracking was a whopping $ 10.35. I am sure I could have sent it cheaper via first-​class mail but I did want to track it and didn’t want to run to a post office.
After reviewing the comments, at this time this huge markup has happened to three people. DO NOT USE THIS STORE TO SEND ANYTHING!

I’ve never used a post net before so this was my first visit. Clear and kind communication from the owner; explanation of the service (I needed a notary) and great personal skills. I’ll be back, thanks.

I could comment on how friendly and warm they are here, but I would prefer to highlight the service. I have no idea what the other reviewers are talking about. I’ve never had a bad experience. They’ve done rush jobs for me, they are always on spot with their quotes and even help me budget. I’m cheap and they are always willing to figure a way to make it work. I would HIGHLY recommend this place.

I have gone to Post Net for my business cards, brochures and postcards. Working with their graphic designer was fantastic — my materials turned out wonderfully! They are well-​priced, friendly, and dependable. I will definitely be going back.

What can I say about Diane and the services at PostNet? If she’s a firecracker, then PostNet is Chinese New Year! They can do it all, from printing to shipping to design work. I really enjoy Diane’s enthusiasm and get-​it-​done-​right attitude. Check them out.

I am in the customer service industry and have never been treated so poorly before. I went in to get 300 wedding programs printed off and the man behind the counter was rude and treated me as though I was a child and didn’t know how to do things. I left before the printing job even started.

I have used this Post Net in the past and have been pleased. However, I haven’t used this store for several years — not sure if it’s under new ownership. I had to ship something the other day and this was the closest place to do so. In the past, I was always presented with a list of shipping options/​costs/​delivery times up front. This time, however, before I knew it, the clerk had printed the FedEx label and was asking for payment. A small 4oz package cost $ 16! (It was a return and cost half that to get to me in the first place!) Given that I was in a hurry, I just paid it. BE SURE TO ASK what your options are regarding carrier, delivery times, and costs — if you don’t they’ll select the most expensive for you!

My husband and I needed a notary so that he could sign a mortgage that I needed as he was not able to be in person at the bank with me earlier that day. We entered into Postnet in Uptown and it took a couple of minutes for the guy working to acknowledge us. When he finally did, we told him we needed a notary, and he said really rudely, «Let me guess? For a mortgage? The banks don’t know what they’re doing so they send it our way to clean it up. I have had more people needing their mortgage notarized in the last hour than we’ve had customers all day.» There was no one else in the store at the time and he was clearly not busy. I couldn’t understand what was the big deal about watching a couple of signatures and putting his rubber stamp on it, but he had some kind of beef with notarizing mortgages that he took out on us. All we needed is for him to notarize a couple of signatures for my husband, but he spent the entire time arguing with us and complaining about banks. When he got to the section where he needed to fill in his information, there was a question that asked where notary resides at. To this he said, «I’m going to give them a big none of your own business on this.» He was totally rude and unprofessional. He appears to use his status as a notary as a power trip but yet complains about having to do it.
If it hadn’t been a Friday and the documents time sensitive, I would have walked out after 2 minutes of talking to this guy. He was one of the rudest, most abrasive, and unpleasant people I have ever encountered in a place of business. We won’t be going back again.