Element Electronics

I bought one of their 50 inch tvs about 6 months ago from Target. I never damaged it at all. It keeps randomly shutting off all the time. From looking online I know see this is a somewhat common issue. I called their customer service and they told me that they will not process the warranty request unless I still have my receipt. I no longer have it.
Other companies can just go off the serial number and see that it’s still under warranty. These scammers don’t do that because they know they have a piece of crap product and want to limit the amount of claims.
I highly recommend not buying one of their tvs. Horrible company.

What absolute garbage. I purchased on Sams Auction site and have spent a month trying to get them to respond to my complaint. They instructed me to buy another remote. Now they don’t answer the phone and they NEVER responded to my email created on their website. DO NOT BUY FROM THEM!!! Personally, I am so angry I am dumping Sams after many years too. They continue to sell this junk and their auction policy is basically MAY THE BUYER BEWARE

Not only are their products cheap and cheaply made (See Tim K’s review on Unilocal.), but they refuse to answer their phone or respond to voice or emails.
The TV I got on black Friday last year (2014) at Walmart was the «rain check special.» Now I understand why. We have not been able to use this TV in several months as it keeps randomly changing input sources and channels. I even removed the batteries from the remote to make sure we did not have a stuck key.
I do not need to echo or reiterate Tim’s comments. He nailed it.
When you see an Element Electronics special — RUN, do not walk, as fast as you possibly can.
Just DON’T do it! Save your money.

There is a reason this company has an «F» with the Better Business Bureau. You may be strolling your local Target or see an ad for Black Friday that has a super affordable HDTV by Element and think «WOW! WHAT A STEAL! I MUST BUY IT!!» Well take this as a word of warning and keep moving. Seriously, just don’t do it! Buy a name brand for the extra hundred or so bucks because these televisions are garbage!
Do a Google Search and you will see just how many people have had issues. Either their screen is flipped upside down or it will randomly shut off while you are watching it. Contacting their Customer Support to start a Warranty claim is a nightmare and it is easier to get a two year old to listen and respond to you. I’m not joking. I have had better luck getting my toddler Niece to pick up her toys when I tell her to.
I purchased this TV on Black Friday last year (11/​26/​2012) from a local Target. From that time until about two month ago it stayed in the box, unopened in our spare room while we renovated our back family room. After unboxing it it worked fine for a few days and then suddenly started shutting off on its own at random times.
From the time we started using it to the time the issues popped up we had only watched maybe 10 hours of TV on it. This is happening pretty frequent now (it can happen once an hour or every few minutes) which is making it impossible to watch TV on this set. The device is still under warranty, but it seems like the company is purposely trying to dodge my calls as the warranty expires later this month.
I have tried contacting them over two dozen times since this issue arose and each time I sit on hold for approximately 35 minutes before a recording prompts me to leave a message to get a call back. Each time I do and they never call back. I also emailed their Customer Support address as well as posted on their Facebook page.
I did actually get a reply to my Facebook post asking that I message them my contact info and someone would call me that day and of course they didn’t. It wasn’t until a few days later that I did get a call, but I was unable to answer as I was at work, you know, doing my job, something these folks know little of. The girl left a super repetitive two minute long voicemail, but failed to provide a direct phone number for contact and stated to call their main support line for help. Awesome! Back to square one!
Needless to say I haven’t given up the fight and have filed complaints with the BBB as well as my Attorney General to get some form of resolution. For the select few who have gotten through to these folks, they were sent a shipping label to send the TV back and have a new one sent to them as a replacement. Those unfortunate souls, from what I have read, have stated how it has been three plus months since shipping back their TV and have yet to get their new one. Now if that is not shady I don’t know what is.
I guess that is what you get when the CEO of your company (Michael O’Shaughnessy) was recently indicted on charges of being apart of a $ 3.5 billion Ponzi scheme while he was the CEO or Polaroid a few years ago. Way to stay classy Mikey O! Now I am no fortune teller, but I can foresee other lawsuits in your near future stemming from all of this.