Paul Masse Chevrolet

After experiencing a vibration at high speeds I made a repair visit to Paul Masse, my service rep Nick went above and beyond to resolve my vibration. Finding a vibration with out any normal/​visible solutions can be tricky, Nick stayed with it and found the resolve and for that I am beyond pleased!

This dealership screwed us big time due to their incompetence writing a bill of sale. RI residents, car is registered to CT. They paid taxes to CT. Now we want to register the car in RI. RI claims taxes were never paid on the car when the car was bought in RI. We owe the state of RI $ 900 plus 3 years penalty, have to get our CPA involved and god knows if we’ll ever get the taxes we paid to the state of CT back. Their carelessness cost us.

By far the best experience I have ever had while buying a vehicle.
For once it was a simple process.
I had pretty much decided I was buying another vehicle at another dealership but as always, I walked away to think on it. I took the wife to Warwick mall, while I sat a bww for some wings and of course a beer to think on it. While thinking I was checking around to make sure the deal I was about to do was the best.
Turns out Paul Masse had the top of line competitor vehicle on the lot. It was 3500 more expensive but I called anyway.
Greeted by a nice voice that took down all the information you could think of and promised someone would call me back.
Within 5 mins I had a call from Dominica, who doesn’t do sales but they were so busy she just wanted to make sure she knew they would look after me. She, being a small girl, crawled all over a 2500 diesel to take pictures and sent them to me from her personal mobile phone.
She then had a manager call me to discuss what I needed.
When Michael called me, I told him I was either headed south to him or north to competitor to buy a vehicle. Even though he was more expensive he advised I headed south to see him.
On arrival to paul masse not only did I get greeted by Dominica but by a salesman by the name of Alan.
Alan was by far the most personal salesman ever. You could tell he loved making sure the customer understood what they were getting and if it fit their needs. I know for a fact if that truck was too much or not what I needed he would have told me.
They honored my price from the phone and we knocked out the paperwork so quickly.
Alan went far and above, I came in pretty late on a Saturday but he went thru all options in the lit even after they had closed. He has called 2x times since to make sure I had no questions.
Want a great experience and enjoy the process of buying a vehicle. Got to Paul Masse and ask for Alan. Tell him you read a great review from a military family on Unilocal.Thanks Alan. Thanks Dominica. Thanks Paul Masse.

Dropped by on a Friday morning for an unscheduled oil change. Did someone say «free». Something I didn’t know but I get 3 freebies! Anyway I had my 20 month old daughter and they had milk, coffee and sando’s. Food and beverage made the wait very bearable. Staff was accommodating and very professional. I have to say the best dealership I’ve ever dealt with.

I was able to get my tire patched within 1 hour without making an appointment. Great customer service and quick turnaround.

I was happy with everything. It was my first time at the dealership to have anything done since it was new. Luis was awesome in the service department, he seems to like his job, very courteous, and professional. The waiting area is nice and yeah the coffee is really good, When can I go again? :)

Great service department. Nick my service writer took care of 3 recalls and my free maintenance service. Truck came back spotless and like new. This was my second time there and I will be back again for sure. My salesman Derek is always there also and makes sure I am satisfied. Great bunch of guys to do business with.

We came to visit this dealership by way of an on line ad. Our salesperson, Gino, was very professional, helpful and knowledgeable. We reached an agreement that was fair to us and to the dealer with both the trade in and with the purchase of our used truck. The day following our negotiations we came back to finish the paperwork and pick up the truck. Before we entered the showroom Gino yells over to me «we put new tires on it». The tires that were on it originally were adequate but I knew we would probably want to put new ones on in about 6 months before winter hits. I was totally floored. I said to Gino «your generosity makes me speechless». What a class act Gino and his dealership is. We never demanded new tires, we never asked for them. It was totally unexpected.

We had a great experience working with Paul Dragich at this dealership. We were coming from Boston and he waited for us til nearly closing on a Friday evening. He spent time showing us the trucks on the lot and we found exactly what we were looking for. Paul sat with us and worked every angle to get the most rebates for us and the most for our trade-​in. His experience and knowledge were very helpful as his familiarity with the manufacturer programs saved us thousands of dollars. He really went above and beyond to make sure we were satisfied with the car and the price. In fact, the next morning when we came in to pick up the truck, he found us another rebate, saving us another $ 1,000. The financing process was really quick and simple, Tejal patiently answered all of our questions. I’d definitely go back to Paul for our next car!

I continue to be impressed by Paul Masse Chevy East Providence Service Dept.
Always professional, courteous, thorough-​yet conservative. They don’t try to sell me service that is not required, and always address issues that need be.
I don’t get the feeling I have been gouged when I leave.
We use our Silverado HD as a tow vehicle for our camper, we travel long distance and rely on our truck to deliver us safely and comfortably to our fun spots and then back home again.
PM always has our truck ready to roll.

I was clearly in the wrong with an issue with their service department (I didn’t find out until much later, that I was in the wrong) and they still bent over backwards to accomadate and make me walk away happy.
A++ customer service

I have visited your dealership on numerous occasions for oil changes and/​or warranty work on my 2011 Suburban and 2011 Tahoe and always received services above and beyond my expectations. Having owned and operated a Chevrolet dealership some years ago and retired, I am extremely impressed with your service department and Nick in particular. He keeps me informed in a timely manner. On one occasion in Aug I had a problem with my suburban on a Thursday night and had to have the vehicle towed in on Friday morning, right before a Holiday weekend and Nick had told me he might not be able to fit my vehicle in. So, when I received a call at 6 pm to appraise me of the status, as promised, I jumped with joy when Nick informed me I could pick up my vehicle on Saturday morning, right after he washed it.
I can not begin to tell you how elated I was.
I can and must give your dealership service department the highest recommendation.
Thank you
W F.

Worst service department ever. Charged me 16 hours of labor when the car was there 7 hours. They are rip off artists.