Duane Reade

Horrible customer service by MR CHEICK the manager of this location !
I made a cash purchase for $ 26.11 at another location and I needed to return items to this location because it was closer to me. My return which was cosmetics with receipt was returned to my EBT card in the form of food instead of cash ! Mr Manager told me he couldn’t do anything about it and I must call EBT card to resolve … In which I did call and was told the mistake is on the stores part and manager needed to void transaction and resubmit correctly .I went back to the store to advise him of this with customer service rep on the line on speaker. Mr manager refused to talk to CS rep and refused to help me still saying nothing he can do and not acknowledging the mistake on his end !! I requested corporate office phone number and he declined to give it to me. I had to find it in my own. OK NO PROBLEM !!! I filed a complaint which doesn’t give an immediate response of course… and u await a call from regional manager.
Now please tell me why a customer must have to go through all of this when the mistake is on behalf of the store.
I will not be making any purchase ever again from this store and that manager needs to be fired !!! Very poor customer service. and I wish I could give no star