Sullivan Tire & Auto Service

These guys are great! Speedy service at a reasonable price and they will even drop you off/​pick you up from work! Thanks a million Sullivan Tires!

I regularly have my vehicle serviced here from simple things like oil changes and tire rotations to a few more advanced repairs. I’ve also purchases new tires here for my vehicle and got a better quote than with a few of the other local places. Guys are usually decent there same crew not a lot of turn over and pricing is good. I’ve been taken for a ride a few times elsewhere but not here. Good place.

I had a flat tire and no spare so I had my car towed to Sullivan’s on a Friday night. They told me it would fixed in the morning. I didn’t get my car back until 1pm which was ridiculous. I don’t live in Falmouth and was stranded there waiting around at a hotel for my car to be fixed so I could go home. When I finally did get my car, the interior was covered in grease. My car has a light tan FABRIC interior… now I have grease stains on the fabric interior of my door. There was grease on the glove compartment, shift stick, center console and both doors. I had to clean my car out the next day and some of my fabric is now stained. Sloppy, unprofessional job.

These guys were incredible. I was in a tough spot… I drove a long way on a donut after losing a tire in a massive pothole. The tire was hard to find and I needed to get back on the road within an hour. I had no cell phone or iPad battery left. These guys ended up getting me the tire… but unfortunatetly it was not 100% an exact match. They called several nearby dealerships on my behalf and found me the exact match. I drove there and was back to whole in an hour…
Great guys… they helped me even though they didn’t have to. Kudos!

The manager, Taylor flat out lied to me and tried to sell me a set of tires when they weren’t needed!
Sunday morning I discovered a flat tire so I changed it. Upon inspection I found a nail in it. Sullivan was the only tire shop open Sunday so I brought it there. Taylor told me the angle of the nail had gouged the interior sidewall and a plug wasn’t possible. Tried to sell me new tires at lousy price.
So when I went back to pick up the rim and was surprised to find the bad tire on the rim, balancing weight still attached. So, on a whim I took the same tire to Firestone and told them what happened. They pulled the tire and showed me the interior sidewall… perfect condition. So they put the plug in and off I went, telling everyone I know about Sullivan’s customer service, ethics, and professionalism.
Nothing heard from Sullivan corporate, who I notified yesterday.
How many other unsuspecting customers have they already ripped off?

I was blown away by the level of service I experienced here. I was on my way to pick up my brother in Falmouth from Boston when I heard a clacking on my tire. I pulled over to find a lugnut embedded smack dab in the middle of the tread. I tried to drive and make it to my Brother’s house when I heard the tire blow out, leaving me stranded an hour away from home, in the rain at 4pm on a Friday. Not a good situation.
Luckily I was able to throw the spare on and get over to Sullivan tire. I was ready for the railroad. Heck, in my position, I was an easy target to be taken advantage of. But I found exactly the opposite at Sullivan’s.
They were more than happy to take the car in, despite being busy and butting up against the weekend. I left the car with them with the understanding that they’d be installing a new tire at a cost of over $ 150.
Less than an hour later, I get a call from them telling me they decided to take a look at the old tire (without my suggestion) and found that it was perfectly repairable.
I left shortoy thereafter with a permanently repaired tire for a total cost of $ 25. I couldn’t have been happier. These guys didn’t have to find a cheaper solution, but they did and I was and am extremely appreciative.

I was looking for a place to have 4 new Yokohama Avid V4S’s installed, and I chose Sullivan Tire. I must saw it was a great experience. I had problems in the past with a small tire shop in Westboro the last time I needed new tires, so I was hesitant to go anywhere else but my Mitsubishi service center. But Sullivan tire gave me a better price, 10% off for being a Cape Cod Healthcare employee, and great, professional service. I’ll also have free tire rotations for the life of my tires. Definitely a place to go for tires in the Falmouth area.