Paul’s Precision Automotive Repair

Dropped my car off to get an exhaust leak checked. Came back 1 hour and 5 mins later and it was done. They tried to charge me for an hour and a half labor. The part broke less than 3 months later so I went back and they said it was only a temporary fix. They never told me that the first time. I wouldn’t trust them to «fix“my car again.

My friend’s car was taken to Paul’s approximately 1 month ago. It was a newly purchased old car and was taken there to see what work needed to be done to get it in working order. She knew it needed a new starter. In that length of time, they replaced starter and battery; even though it was evident that a gas line was worn. After the month’s time, she called to say she would be picking up the car today; asked them to put on an inspection sticker and she would be taking a bus from Boston to pick up the vehicle enabling her to get back to Boston to get some work hours in. Long story short, car not ready when we got there. More work to be done– wanted $ 100. more. Terribly inconvenienced and manager/​partner, Bruce, was just plain rude! When I complained to Paul regarding Bruce’s lack of customer service skills, Bruce immediately jumped in to tell me how it «actually» was. I told Paul I would never recommend his business, and I’m really sorry about that! I wish it had turned out
better for all concerned.

I’ve been taking my car there for a couple of years now I have mixed reviews. They do good work but it’s pricey and they do seem to have a habit of fixing everything the car needs during the visit without a phone call or prior authorization at times. I’ve gone in before expecting a $ 300 bill and had a $ 500 bill because they scanned the computer and it had a code for a sensor and that in turn lead to another misc repair. Again the work is good and fast but lack of communication on their side A lot. Be prepared to pay for services and repairs. I trust them but wish they would be more open communication wise with their customers before fixing everything they can without consent. They do mark up their parts a lot too what you can buy from autozone or any other part store they will double if not triple in price of part that’s how the automobile business works.

Thanks for your prompt and efficient service today with my car that wouldn’t start! Very much appreciated!

lo how some money changes things, i wouldn’t let them change my water pump now

I used to go to Paul all the time when he worked at Falmouth Mutual. He did the work himself, and he definitely knows his stuff about cars. But when Falmouth Mutual changed owners and Paul opened his own business things changed. He wasn’t doing the work on his own anymore, and his staff was less than knowledgeable. I was driving from Duxbury to Falmouth to get my car fixed, only to have to take it back again when the repairs were done wrong. After the third time I decided it was time for a change. Paul is a great guy, and a very smart man when it comes to car repair, but not the best businessman.

I recently was referred to Paul by a local gas station. After talking with Paul on the phone and having my car checked, I must say his reputation is well deserved. He is friendly, knowledgeable, and honest. His business is clean and inviting.
I am a car guy and do most of my repairs myself. Over the past few years, I have worked on a number of classic cars. I have had numerous experiences with area mechanics (mostly bad). I am happy to say that my experience here was one of the best I’ve ever had.

On our last day of vacationing in Falmouth, my husband noticed our car muffler was hanging way too low. Afraid it would fall off on route 3, we took a gamble and brought it to Paul’s. What an enjoyable experience! Both Paul and his mechanic were friendly and personable. After a relatively short wait, they fixed our problem. It was just a nut or a bolt that had come loose but they really could’ve overcharged us, as we were at their mercy. $ 30.00 and a half hour later we were on our way home! So nice to see decent honest people are still around, even in tourist-​trap areas.