Frontier Airlines

If I could rate lower I would. My wedding party was scheduled to fly out to Montana for our wedding for a week in June, they got a notification that the flight home was delayed over a day. So I called to see if the airline would be putting people up in a hotel or if they could be put on another returning flight since their carrier had several. After HOURS on hold (6 total) 4 supervisors 5 operators and two calls to two airports I still have no answers and am actually more confused then before. Although my guests bought their tickets on frontiers site we were told the flight was cancelled and shamed for buying them on «kayak» or «orbitz» or «student universe» when we in fact did not buy them there but on frontiers site. The supervisor actually told me the third party sites lie. Which is ironic Bc I doubt a airline such as frontier would have the business they do if it weren’t for them. They said all flights into Montana are cancelled for the entire month of June, meanwhile the flights are still up for sale on every site. They still have not notified any of the remaining guests of the cancellation but after much arguing back and forth I was told we have no options and were refunded. Weren’t even given the option to hold on to the tickets until the flights were officially cancelled. Now that same flight is back up for sale at a higher rate, still no confirmation that they are actually cancelled. Did I mention I was hung up on by 2 supervisors? Immature, rude and treated like dirt by everyone at frontier with the acception of ONE representative. Her name was Norma and was the only person that spoke to us with any civility or empathy. Everyone else made us feel like this was our fault, and nobody had the same answers it’s very clear they are not informed of what is happening within the company. Ignored emails and messages.

Never had a problem with Frontier. Cheap flights and good customer service. But if you want extras like «free» food, try delta or southwest. Frontier is straight and to the point. I usually get where I’m going early.

People need to remember this is a discount airline. You want better amenities, pay for them elsewhere! Frontier allows me to take my kids on trips I couldn’t afford otherwise. I’ve flown them many times and have always had good service, and I know just what costs extra because I review their website. Thanks frontier!

DO NOT FLY WITH THIS AIRLINE. Even for a discount airline, they have horrible service, terrible guidelines, and you think the ticket is cheap until you realize all of the extra charges. I was charged $ 40 for a carry-​on. You have to pay for drinks on the plane, other than ice water. Unless you are literally traveling with nothing but a personal item, it’s not worth it whatsoever.

Awful customer service. Baggage fees is a complete rip off. You must pay there and back for the fees !! Both travels there and back were delayed. One was delayed over an hour because it ran out of fuel on the way here. Only like 1 employee that worked the front desk at check in. Waste of money and won’t be traveling frontier ever again. Not to mention the $ 2 drinks & snacks you have to buy. Awful customer service.

Poorly run.
The computer systems froze while trying to check in.
The reps were rude to people in wheelchairs
They make you pay for carry on
The flights are often delayed
It is a painful experience to fly with them– I will not repeat it.

They charge you for your carry on luggage. Like why? I can understand if you check a bag. They also charge for everything on the plane except for water. Including soda.

Rip off! Hidden fees
Say you’re bringing one suitcase and a carry on?
Check your suitcase online $ 25
Check your carry-​on Bag (yes! Carry-​on!) bag online? $ 30
But wait! there’s the small print:
Temporary price increases for travel from Nov 19, 2015 through Jan 5, 2016, February 11, 2016 through April 4, 2016 and from June 9, 2016 through Aug 16, 2016: Carry On bag prices increase by $ 5 at booking and up to 24 hours before departure, $ 10 at Web Check-​in, and $ 5 at the Airport kiosk or ticket counter; 1^st Checked Bag increases by $ 5 at
, at booking and up to 24 hours before departure and increases by $ 10 at call center, web check-​in, and airport ticket counter or self-​service kiosk. 2^nd Checked Bag prices increase by $ 10.
Amazing!
But if you can’t check online and do it at the airport, expect to pay $
— $ 30 for your checked one.
— $ 40 (!!) for your carry-​on
That’s an extra $ 70 added onto the «discount» airfare.
They do allow you for «one free personal item that will fit under the seat in front of you. It can be no larger than 14″ tall, 8″ wide, and 18″ long (including handles, wheels, and straps). Think backpacks, purses, briefcases and computer bags.»
Picking a seat? Prices start «From $ 6» online, but at the airport, «From $ 11»
Snacks? A sodas is $ 2.00
Need to cancel or change your flight? $ 99
And note, if you cancel, you aren’t refunded the difference — instead you have three months to use the «credit.»
Wow. Just wow!
Lets compare this to American Airlines where a checked bag at the airport costs $ 25. That’s $ 15 less than Frontier. American also allows for carry-​on «Up to 45 inches (22×14×9 in) or 115 centimeters (23×36×56 cm) including handles and wheels (Another $ 40 savings) in addition to «personal Items» such as what Fronteer lets use take for «free»
Quick compare checking in at the airport with one suitcase, one roll-​on and your laptop:
– Frontier $ 30 + $ 40 + $ 8 seat assignment = $ 78 in extra fees
– American: $ 25

Our flight (DEN — LGA) was delayed multiple times due to New York weather as all other airlines kept on schedule for the same destination. The employee at the gate was flippant towards a mother with an infant and two young children when she complained about the delay, which escalated an already contentious situation. When we finally were able to board the aircraft, the stewardesses were abrasive and at times bordered the line of down-​right rude. One passenger at the end of the flight was removed by port authority police, which was an intense experience. In short, Frontier airlines provides bad service, customers get angry, employees get angry, cue a complete circus.
Our flight out (LGA — DEN) was also delayed multiple times, that time because of staffing issues. While waiting for the flight, an airport employee told us that LGA is not happy with Frontier due to all the delays that occur after the airport closes. Seems like there’s nobody these guys can’t piss off.

This is by far the worst airline ever. No one was at the ticket counter to print out my boarding pass and I missed my flight to Florida because of it. I was heading to Florida for my grandmothers funeral and I missed it. When someone finally showed up, there was a Royo of people that missed the flight alongside me and she told everyone «hold on» and walked away… She never returned. Finally, about an hour later, someone else showed up with the worst attitude and essentially told everyone that they can’t help us and we need to wait till Thursday to book a flight because they are full until then. I had no choice but to spend 400 dollars to fly out the next day! It was an terrible experience. Then, on top of it all, I wrote frontier on Facebook and they deleted my comment… Twice! This is a despicable airline. Stay away from them even if they are the cheapest. They have the worst customer service and could give a shit less about anyone flying their airline.

absolutely ridiculous.
they offer low fares and you think that’s great, and it is great if you are traveling light. but they attack you with fees for everything making it so the low fare you paid isn’t actually worth it. I’ve never heard of paying for my seat OR paying for my carry on bag. I haven’t flown in the airplane yet but I’m not expecting it to be nice at all and I’m honestly a little scared to. what a rip off. never choosing frontier again.

Poor service. Hidden fees everywhere. Our flight was understaffed so it took the flight attendants forever to address your issues. Non of the personal lights worked and the TV didn’t either which made for an impossibly long flight! They didn’t even offer to have me switch seats. The chairs reclined maybe an inch. Worst flight I’ve taken in the U.S.

No. Just, no.
My boyfriend and I flew Frontier from Trenton to Ft. Lauderdale and back, and we are now among a strong team of people who have sworn never to fly this airline ever again.
First of all, the bag fees are ridiculous — they tried to tell us we were saving money by checking one bag each as opposed to one person checking both bags, when why on earth would two people traveling together not check the bag that belonged to them. So we ended up paying a total of $ 100 to check two carry-​on sized bags, which completely negates anything we might have saved by using this airline.
We tried to reserve seats together and they were going to charge us to reserve our seats (anywhere from $ 15 to $ 45 per person), but when we decided to forfeit this option we ended up with the same exact seats together that they were trying to charge us for anyway. They have personal TVs with Direct TV service but soon after take-​off there’s a notice that to keep watching you need to pay $ 5.99. They boast the fact that they offer full cans of soda, etc, but you need to pay for all beverages and snacks too.
This company is nickel and diming, two timing, and this was before things got really bad. In fact, if our return flight went down (which I was fairly certain it might), my biggest regret would be not writing this review first.
Our return flight was scheduled for 5:45 on Monday evening. When we arrived at the gate we were told that there would be a 20 minute delay due to a minor maintenence issue. Fine. Stuff like this happens and who wouldn’t rather be on a well-​maintained plane. However the delays continued — we got another announcement saying they narrowed down the problem to a «relay», a plane part, apparently, that needed to be replaced. The replacement part, they discovered, was an hour away and needed to be driven in. And then they needed to test the engines. At this point it was almost 8 pm. This is when we should have known that things were going south.
When the captain came out and announced that the crew was going to pass the time resting at a nearby hotel and not to be startled that the whole crew was leaving, it was clear we were being strung along. We were told to be back at 11 pm and waited while a young kid struggled to figure out how to give us meal vouchers with a new system they’d only been using for a week and were never properly trained in, apparently. The majority of restaurants were closed at this point anyway so we had to go to another terminal to even be able to use them.
Finally, after lots of confusion and poorly communicated details (there was no one behind the desk for hours and the plane was still reported as being on time even though Expedia told us we would be taking off at midnight), the flight was finally cancelled and rescheduled for 10 the next morning. We waited for an additional chaotic couple of hours while the young kid tried to learn how to distribute hotel vouchers (why this process couldn’t have been figured out in the preceding 6 hours is unclear), and went back and forth on whether we’d be receiving our luggage or not. Any updates we received were not given over the microphone, the entire process was unprofessional and unnecessary. Elderly people were unsure if theyd get their medication, people with kids were dealing with over-​tired children, and we didn’t arrive at the hotel until almost 2 am.
The next morning, the shuttle sent to the hotel seated only 12 people — not nearly enough for an entire cancelled plane. But we made it to the airport and checked in at 8. Once again, as 10:00 approached, we received no information about why we weren’t boarding. THE CREW, well-​rested no doubt, didn’t even show up until 10:30! We were then told that they needed to perform a security check, which took an extra hour. Throughout this entire process, we received no apologies or accommodations, just the same baggage fee, aggregious charges and lack of organization and communication.
I don’t have an issue with the fact that unexpected things happen, flights get cancelled, etc, but there was a total lack of procedure and professionalism when the airline allowed the entirety of the night and next morning to be handled by a group of kids who were not prepared to do so. Any confidence we could have had in the airline was totally shot, leaving us feeling unsafe, inconvenienced and exhausted at the end of our vacation. And apparently this is the norm for them!
Do yourself a favor and stay far away from Frontier!

Worst experience with their service!
My flight to Destination was delayed by 30 min… then another 30 min.
My flight back was originally leaving at 1pm, then it got changed to 7pm so I wouldn’t be back until past 10! I got no information about this until I looked it up myself because I booked through a third party site and never got the information. Called customer service and waited for 1 hr 30 min before someone picked up. Told me that the only other flight was 6am so now I have to leave super early. Wouldn’t give me any compensation, and the whole process took another 40 min. I was on the phone for over 2 hours.
Worst customer service and just service in general. I’m NEVER flying this again.

This has the worst customer service ever, I can’t believe they are still in business. Wouldn’t help my 80 year old mom. We canceled a flight and when we tried to rebook they said we never canceled also it took 3 hours to originally cancel. Every time we would cal it kept getting worse and worse. If you just want to get somewhere and want to take a risk go for it. You might not land alive but hey you pay for what you get! Please not for children or Elderly

Never taking frontier again. My flight from Miami to Laguardia was canceled after waiting for an hour, they provided hotel vouchers for only 150 dollars, which don’t cover for the hotel at all. And even after that plane that was supposed to fly at 7:10 got delayed 3times ended up getting on at over 10. They kept blaming on other things and saying that they had a long night or saying «I wan’t to go home» while we can’t even go home.

Where do I begin… I’ve never been on a more ghetto airline in my life! People were literally yelling out loud about how much the airline was a ripoff and ass-​backwards. THEY CHARGE FOR CARRY ON! third party websites (Cheapoair etc) do NOT tell you that. And it’s $ 35 or more each bag including leven like a lunch box… We were delayed, they airplane was filthy and the flight attendants were NIGHTMARES! I had a paid flight with Frontier and ended up buying a whole new ticket with a different airline… That’s how bad it was. Granted, I’ve heard you get super cheap tickets but I’m the sucker that paid full price so I felt completely silly and ripped off.

Just completed a roundtrip from RSW to IAD this past weekend. it was probably one of the best flight experiences i have had. Paid $ 346 which inclueds bag fee for 3 people! Great deal. book on their website and know your going to be charged bag fees. leather seats, tv’s with good channel selection-​its 5.99 for this but makes time go by fast. Frontier is my first choice when leaving RSW

After reading these Unilocal reviews, I was terrified to take the frontier flight we booked from JFK to Denver. Do not be scared. Frontier is totally fine. You have to realize flights are cheaper, therefore, the company has to make money in other ways. They charge more for carry ons than checked bags so simply, check a bag! They offer discounts on bag fees if you plan ahead and pay online before your flight. If you want TV or drink service on flight, you have to pay for it, but again — your flight was cheaper than other airlines and you can choose not to buy these add ons.
Overall, flight was cheap, smooth and on time — what more can you ask? We brought a laptop fully loaded with movies and bought water before we got on the flight. We checked one bag and paid for it online the night before — $ 20.

DO NOT TAKE THIS AIRLINE. On my flight out of LGA, my flight was delayed 3 hours due to what they claimed as inclement weather. Inclement weather? On sunny august 10, 2014??? The line to bag check in was so long and slow, that I was surprised to hear the delay was due to weather and not because there were only two check in reps at the counters. I arrived two hours before my supposed flight, and I still didn’t get through that line in time for the original departure time. This has never happened to me even on international flights.
Ok, so then I arrive at my connection flight, which I didn’t miss since my layover was over three hours. I was almost glad the first flight was delayed three hours because it cut my waiting time for my connective flight substantially, good right? I ended up being delayed an extra 40 minutes added onto the time I was already waiting due to a technical error. A technical error? Ok. Understandable. When we finally started boarding, and were finally SEATED, an announcement came on that we all had to GET OFF THE PLANE DUE TO A MECHANICAL PROBLEM THAT WOULD TAKE A MINIMUM OF AN HOUR TO RECTIFY.
WOW WOW WOW FRONTIER AIRLINES. I NEVER FLEW YOU BEFORE AND I NEVER WILL AGAIN. ADDITIONALLY, YOUR AIRLINE PEOPLE ARE HORRENDOUSLY ROUGH WITH MY BABY STROLLER WHICH WAS CHECKED IN ON THE RAMP UPON BOARDING. THANKS FOR SLAMMING MY NEW STROLLER ONTO THE METAL FOLDING STAIRS WITHOUT A SECONDS THOUGHT.