JetBlue Airways

Jetblue is by far the best airline! I have flown them all and unless you are a platinum member of an airline the service is not very good. Jetblue treats everyone great and the televisions on the planes are a huge plus.

Pathetic. 2 hour delayed flight and very rude staff. They let people in with pretty big carry on bags and they couldn’t make space for everybody’s bags. I was one of the last people to board since the number of my seat was very close to the front door. Actually, I was one of the last to board because I respected the row numbers that the crew instructed that should board. Well, while getting in they we making people check their bags because the lack of space. I didn’t want to check mine because I only travel with carry on for a reason. I didn’t have time to wait for bags on my arrival. Well the crew members took my bag from my hands against my will and gave me a ticket and made me board. They said that this was my fault since I was one of the last to board. Very disappointed since Jet Blue used to be my favorite Airline and I usually recommend it to everybody. I hope they treated my suitcase nicely because I didn’t pack for checking it in. I didn’t put any lock on it and I had my makeup and glass items inside it. Terrible service really.

I’m giving one star because there is not option to put none. First our flight was delayed 2 hours, that wasn’t a problem didn’t mind the wait. But when we were on the line to board one guy grab my bag because they did not had any more space inside for carry on. He did not ask my permission he just grab it and in a bad way told me that there was no space, then the flight attendant approach me telling me that it wasn’t their fault that we were the last people to board the plain (we were waiting for two hours!!) I told her that they should count how many bags people had because it should be space for everyone’s carry on. They took the luggage of 9 people and storage it without any consent. Now we have to wait so we can have our luggage on the freaking airport and loose time. It really sucks!

We flew on jetBlue last night from LaGuardia to Orlando — the flight was 2 hours late (weather up and down the East coast was wonderful — as far as I know). So we arrived into Orlando at 1:13am instead of 11pm. Not one word of or hint that «gee, we’re sorry» or any apology from jetBlue whatsoever. It was as if being 2 hours late is totally fine and normal. I asked a few of the crew members what caused the delay and was given vague and nebulous answers, one did mention something about a mechanical problem, but did not elaborate before running off. My girlfriend had to go to work this morning (we arrived home at 4am). Another thing is the announcements sound rushed and I feel like they should send some of them to announcing school, very rushed and has a just-​get-​this-​announcement-​over-​with feel. Could hardly hear the captain during the flight. On a positive note, the legroom is very good — no complaints there and the free snacks are decent and it’s nice to be able to have Dunkin Donuts coffee and many airlines do not seem to offer iced tea. The overhead compartments seem to mysteriously fill up and I found myself putting our carry-​on luggage several rows ahead of where we were actually sitting (so if we sat in row 24 — our bags were over the row 20 seats). I could swear one announcer said «Thank you for flying Je-​Blew». While waiting for the plane the overly loud announcer was a bit sarcastic saying the seat # is next to where it says «Seat» on your boarding pass — it felt like the young lady was talking down to the passengers. Finally, ending this on a positive note, jetBlue is good for non-​stop flights (rather than, say, Delta or AA/​US Airways) — to/​from the NY area at least.

Today I am traveling from New York, Laguardia to Tampa, Florida on Jet Blue airlines the customer service when checking in and when getting my seat assignment before boarding at the gate has been terrible. Very disappointing!

Normally good experiences with JetBlue. LaGuardia is a much quicker commute from Manhattan than is JFK… but from now on I much prefer to fly out of JFK. LGA is awful! Staff is huddled in bunches chatting and on the phones. Flight delayed multiple times without explanation and reason. JetBlue @ LGA sucks!

If I could give JetBlue NEGATIVE 5 stars I would. Why doesn’t Unilocal allow for a zero or negative rating?
Took JetBlue, which I will refer to Crapblue now, on a trip to Punta Cana in the Dominican Republic. On flight 869 leaving JFK at 8:20am on Thursday September 3^rd, the flight was delayed over an hour. I can deal with a slight delay. These things happen. I fly a lot for work and I’ve incurred delays before and I am sure I will incur them again. But the flight attendants on this flight were horrible!!!
One flight attendant was most likely high on some sort of prescription drug. This particular flight attendant kept on rambling on and on about papers over the PA. Her slurred and incoherent speech provided much amusement to everyone around me on the flight.
The second flight attendant was rude to a customer seated in front of me. The whole entertainment system was down, so the passenger in front of me was obviously disgruntled. Who wouldn’t be? She asked the flight attendant if the entertainment system was going to be up again soon and this rude Crapblue attendant snapped at her!!! All the passengers around me looked at each other in shock and dismay. His response to her was full of attitude and repugnance. Obviously another miserable flight attendant who should seriously consider a change in careers. If your company has failed to provide service as promised, obviously people are going to complain. If you as an ambassador of that company cannot deal with disgruntled customers, you should definitely not be in the service industry.
The third flight attendant wore a suit. He must have been a manager or something? But he did absolutely nothing but stand in the front galley and shake his head at customers saying no. There was another group of passengers to the right of me that pressed their button asking for a flight attendant. It was over 30 minutes before one came by. These 3 flight attendants were standing in the front galley chit chatting the day away. They saw the light clearly because from where I was sitting I saw the light. I fly Delta for work quite frequently and have never in all my years of flying, seen such a lack of professionalism and cavalier attitude toward customer care.
On my return flight from Punta Cana, the disaster Crapblue flight 268. Our Expedia travel liaison booked our ride back to the airport from our resort at 10:00am. So we arrived at the airport promptly at 10:30am. We arrived to bedlam. Crapblue’s computer systems were down. We lined up like the cattle we were being treated as. And then the wait started. One hour passed. Nothing. Two hours passed. Nothing. People were standing, sitting, laying on the floor. Babies were hot and tired. Parents were hot and worried, trying to keep their babies cool and safe. Two and a half hours passed and finally a Jet Blue staff member starts passing out some water. Wow. The level of service. I was so impressed at this. Can you hear my sarcasm? Almost at the 3 hour mark another lady starts walking around telling people that the system is down and that they will have to check in people manually. But that because the plane to San Juan was here already, they were going to check them in first. Then it would be the New York flight. So we wait again.
Their office systems upstairs, away from the counter, apparently started working miraculously. So now all these Crapblue staff members start asking for Passports. People of course are all irritated and start cutting and passing the passports out to whoever will take them. People in the back of the line get their tickets printed first because there was no manager who said, hey let’s do this in an orderly fashion. Start from the front of the line because these people got here first. Nopes. Again Crapblue fails at doing anything right. And of course there are some enterprising New Yorkers who try to get on the flight 268 even though they were suppose to be on the later flight. Which if these Crapblue staff members had done anything in order they would have caught before these people crept onto flight 268. Now by the time JetBlue figured out they printed out tickets for people who were suppose to be on a later flight, sent security to escort them off, find the right people who were waiting patiently on line, escort them on the plane. Settle everyone’s nerves. Get all the things they were suppose to get in order. Our flight which was suppose to take off at 1:03 didn’t take off until about 5:40pm!!! Mind you we had been at the airport since 10:30am.
My friend asked if the flight would provide us meals. The Crapblue attendant said, she would speak with the flight crew. Of course they didn’t. We spent $ 7 bucks a piece to buy those stupid snack boxes. They have no meals on flights from the DR. Last laugh on us right? I used to complain about Deltas flight delays here and there but I will never ever complain about that again. Compared to this horrible JetBlue experience Delta is amazing!

I’d rate the JetBlue curbside check in at a 5, as the staff was quick and efficient. The security line at LGA/​JetBlue terminal took a bit, but there were a lot of people and It’s LGA. Our flight was on time, which was great. Unfortunately, there was no wifi or tv on this flight because it was down. However, they did give everyone a free movie, making the best of the situation. Snacks were great with many peanut/​treenut free choices.

OK, we all know that LaGuardia Airport is a dump but it’s minutes from Yorkville/​UES and JetBlue is here. No complaints as it’s so convenient from where I live and on certain days can be there in less than 30 minutes.
The JetBlue terminal here is small, but they do the best with what they have. Only a few counters but the lines seem to move quickly. Can be a backup through the cramped security area serving JetBlue and a few other airlines but the times I have been here it’s not totally horrible. Not as many flights as their main hub at JFK airport overall so it can be hit or miss depening on your schedule.
Hey, first checked bag is still free, great tv entertainment at each seat, the planes themselves are pretty clean and on the newer side, nice staff, and the unlimited snack choices when they come down the aisle with that basket makes my fat gluttonous ass very happy!
Plus, they have free in-​flight wifi now! Their main wifi is at no charge and there is a fee if you want the more powerful stuff but the freebie works just fine for surfing the net, emails, etc.
Just don’t be «that guy» who checks out porn sites while on the plane.
Never be «that guy».

They do a great job… move the passengers quickly and efficiently, on time, great in flight entertainment, and comfortable planes. Plus no hidden fees for luggage, you gotta love that!

La Guardia to West Palm Beach Flight # 461. Boarding time is 7 am. Take off 7.30.All passengers are waiting for the in flight crew members to arrive. Can you believe this. Pilots and crew members have not showed up.Ridiculous.

Smaller JetBlue terminal than I’m used to. Not that many charging stations. Always plenty of friendly JetBlue employees around to help, though, as usual.

fast, friendly and reliable. you get what you pay for and that includes whatever you feel like eating; its all on the menu card actually just take a look.
pro tip; of you have a Jet Blue American express you get the breaks, if not you’re just like the rest of the peasants.

AHHHHH sweet LaGuardia airport, how I both love and loath you at the same time! Yes shes old and ugly, yes she is antiquated and yes she can use a facelift… BUT she works and I must admit my experience with this airport has been at times a pain, but everything seems to move along rather quickly here and you find yourself on your way in no time… ill take it!

Dirty and antiquated. The signage could be put in a museum chronicling the 1920’s. limited food options. Tarps hanging from the ceiling to catch leaks. Haven’t seen many terminals worse than this one.