Open Road Mazda of East Brunswick

They charged me for window etching that I never wanted and the best part is, my windows aren’t even etched. This is a typical scam played by car dealers. Needless to say I won’t be leasing my next vehicle via Open Road Mazda of East Brunswick NJ.

Worst dealership I’ve encountered in my search to purchase a car.
Spoke to Tom, he gave me a price plus tax, title, registration and dealer fees. Pretty standard stuff. EXCEPT that the dealer fee was a whopping $ 2,500. WTF is that?! Tom said the dealer fee includes a «mechanical prep fee» for the car. Uh, sorry, but isn’t preparing the car to be sold part of the selling process? Your price should already include funds you want to recoup for making repairs to a vehicle you want to sell to a customer, not have the customer pay for the repairs on top of the cost of the car. I’m not an idiot, Tom!

Standard car dealership. Last car was totaled by hitting a deer that ran into it so my bf and I found a specific car on Autotrader. We called them just before they closed and made an appointment for the next morning. The salesman, Mark, called to confirm as we were driving (a rental) there the next day. The car itself was great and he test-​drove it with us. When we returned to go over the details they went out of their way to go get us two coffees from the 7 – 11 next door. Other than that and kind of some waiting (again, standard as they try to work out your financing with the banks), everything went through fine. They forgot to have us sign some form so Mark showed up at the Enterprise down the street where we told him we would be returning the rental. After purchasing the car he has called twice to follow up but mostly I think was trying to drum up more business as he keeps asking for referrals for other people who might need a used car. We most likely won’t be using their service for any car maintenance as it is out of our way and I don’t trust dealership service departments.

The first time I leased a car from this dealership was great (June 2011). I got a great price on my Mazda3 and the salesman I worked with (Brian) was friendly and helpful. I had my car serviced there the entire time I owned it and had no issues whatsoever. However, when I finalized my second lease last November, things seemed to have changed around there. The sales experience was not as great (different salesman), the show room was cramped and under construction, and it was just an overall uncomfortable experience. When I returned for my first maintenance appointment, first they told me that I was way over mileage for my first oil change (the car had 7,500 miles on it) even though the car takes synthetic oil, and kept trying to push replacing the air filter for $ 70. I love the Mazda brand, but this dealership isn’t the greatest.

I purchased my CX5 here back in 2012 and loved this car from the get go. My issue is with their service department. When I purchased this car, it came with a coupon booklet with free oil change and tire rotation for the initial 2 years. I was ecstatic because not all dealerships offer this deal. Upon my first oil change, the service manager asked if I wanted to do a wheel alignment. When I looked at him funny, he tried to convince me by saying that every time I hit a pot hole, it effects my alignment. Now at only 7500 miles, I doubt i’m in need of a wheel alignment but yet he kept trying to push it on me. I politely declined. Now after I finally used up my free oil change vouchers, i went and did my own oil change only to find out that the plate underneath my car that covers the oil change area was missing. I would never have known that if I had not looked underneath the car. This was 1 minor issue I had with them.
Next issue is that I was squeaking from my tires. I brought my car to them and had to get my rear brakes replaced as they had already worn to nothing at only 28 000 miles. I drove for about 3 months and heard a squeaking noise again coming from one of my tires. I brought it back in and they stated that now it is my front brakes. I had that fixed but within a week, the squeaking started again. Brought it back to them and they stated that since these are new brakes, it is normal to hear squeaking due to these pads being thicker so they won’t wear out as fast.
Now I have finally hit 32 000 and decided to go and do my 30K maintenance at another mechanic only to find out that my wheel locks have been put on so tight that it sheared my key. We brought it to the nearest dealership, which was Freehold, and the same thing happened to the tech when he tried. He stated that whoever put the wheel locks used an air impact wrench, which they shouldn’t be using on the locks because it tends to overtighten and can actually damage it. I had to bring it back to Open Road and have them take the wheel locks off and they even had trouble taking it off. I’m just grateful that I didn’t get a flat tire during this time… i’d have to call a tow truck which means more money out of my pocket. They gave me new wheel locks (probably cause my current ones got messed up) but the most disturbing thing is that they didn’t even apologize. They acted like its supposed to be that tight and the locks are really delicate and usually get damaged when you try and take it off. I decided not to continue doing any service work with them and went back to the Freehold dealership for my 30K maintenance.
In short, the squeaking noise was found to be the rear calipers boot that was torn up, which most likely occurred when they were doing the rear brake replacement and didn’t properly remove/​reinstall the caliper correctly. And not only did they damage the caliper, but they failed to grease any of the parts they claimed they did. I am highly disappointed that any dealership could treat someone’s car like this… please for your sake, do not take your car here. You are asking for a headache and they really do not care for your car… only your $$$. They are really shady and I would not trust that they actually perform all the tasks they state on the bill at all. Go elsewhere!

If I could give zero stars I would — the last time I brought my leased car, with 9,000 miles in for a free oil change I was told by Joe Correra in the service department I need my tires balanced and a cabin intake filter — he told me the filter was clogged with leaves — baloney– I park at home in a parking lot with no trees and at work I park indoors so there was no way it was clogged with leaves. After we left and were driving home the check tire pressure light came on and I called and was told «I guess they forgot to reset the button — just pull over and put the car in park and reset the button» — we were on the NJ Turnpike doing 65 — there was no place to pull over. Then I get a postcard in the mail from them that I ignored a serious maintenance issue. I called and spoke to Joe, after asking my personal car mechanic who told me a cabin filter only needs to be changed every 20,000 miles– Joe told me that buying a cabin filter from someone other then Mazda is like buying cheap clothing. Seriously! When I drive I take me life into my hands but don’t when I put on clothing. I asked to speak to the general manager and he was just as rude. While I have another free oil change I am seriously considering whether I will ever go there again. Their customer service sucks — their way of speaking to people sucks and the fact that they were so non-​chalant about the tire pressure light coming on speaks volumes– go to another dealership before you go there!!!

This dealer is absolutely horrible. No one knows anything. They try to sell you a car and make deals before test driving it then when you find one you like you speak to 5 different sales managers and all are making different promises to you I think they forgot what lie they told you to begin with. Leo is the best he will tell. you about all these women at different banks that owe him favors and he could get you a deal that other managers can’t to bad they don’t relay that message to Dave the finance manager because once you get into see him all the promises all the other guys made to you are null and void now your $ 0 down became $ 1500 down and your $ 500 a month payment is $ 610. O did I mention this is all how they even treat coperate people’s family members. Do yourself a favor go to any other mazda dealer but this one you will be glad you did.

Let me preempt this review by saying it is entirely to do with their sales department. I have no experiences with their service department.
Cally, Mark, Dave, and Jim. These are the employees from whom I tried to purchase a car. It started with Cally agreeing with me on a final OTD price. Twice via email, once over the phone. Then Mark and Dave each called separately and I confirmed the price with them.
Upon arriving to pick up the car, it was clear the car was not even ready, despite the fact that I had set an appointment days in advance. Then, Mark comes over and says that the final OTD price was NOT the final price, and they needed to add on two fees, and nothing could be done. Then Jim comes over, saying there’s nothing he can do. 15 minutes later? Surprise! There is something he can do and he waives ONE of the (smaller) fees. Then he gives me a coupon book and asks that in return I give him a positive review online. Mark does the same, multiple times. This is the reason you are seeing so many 5 star reviews here, they are attempting to bribe their customers. Take other reviews with a grain of salt.
2 hours after my arrival the car is finally ready and we go out to inspect it. Car looks good so we go in to buy the car, but I have to wait another hour. 3 hours to buy a car I had already agreed on buying, for a price that I was clearly lied to about, from a place I will never again visit.
Then, after I send them a private review response, Cally harasses me via email & phone over the course of a day.
A day later I speak with the manager. He says he wants to look into the issues, requests that I give him copies of the emails & receipts (which I do) and he’ll get back to me. It’s been weeks, and I haven’t heard back.
This is a joke of an establishment. They are no different than any other car dealership. They check all the boxes when it comes to all the negative things you’ve heard about car salesmen & women.
Do not waste your time.

This review is mostly for the sales staff — maintenance has been pretty good for me so far.
Bought a car from here back in the winter, and can easily say that it was one of the most stressful experiences I’ve ever had at a dealership.
I initially talked to the internet sales manager, who gave me an extremely competitive quote (only the base price, and not including fees) and a document fee of $ 198 over the phone. I clarified that number, recorded it, and paid a visit to the dealership later that day. Turns out «I apparently misheard» and that the document fee was $ 498! Despite that, I continued on considering the vehicle since the total price was still the lowest quote I received across 4 different states.
On the contrary, my salesman Voytek (can’t remember how to spell his name properly) was friendly, familiar with the car, and put in good-​hearted effort to work with me, rather than against me, which I’m used to with dealerships. Negotiating with him was fairly smooth, and he did not show any rude attitude or behaviour throughout the process. He did apply some of that classic sales pressure at times, but that’s just part of the process of buying a car.
The worst part of the experience was dealing with the finance manager, Alan, who insisted that I refer to him as «Mr. Brown» like I was some sort of primary school kid. Throughout our discussions, he would continuously keep giving me what he called «life advice» whenever I asked detailed questions that he seemed to not like and generally kept treating me like a child. He also made some racially charged jokes whenever I talked to my parents in our native language or asked for some time alone to discuss with them, since they don’t speak English well, and was generally just making a lot of unprofessional jokes. He also seemed to have something against putting things in writing; the first round of negotiations, he wanted me to put a deposit down on the car, which I refused unless I had the terms of the deposit written in any form. He responded by saying that he couldn’t do that unless he got a lawyer in to process the paperwork (this is complete bulls**t — in most cases, something in writing will count as proper evidence in the event of a lawsuit, regardless of verification by a lawyer), and began to get extremely impatient and profane about it. This happened on multiple occasions — every time I asked for something in writing, he would come up with many excuses as to why he couldn’t, when simply writing up a quick email would have saved both of us valuable time.
On the plus side, the price I ended with was still extremely low, and my first 3 or 4(?) services are free. Just make sure that you thoroughly review the paperwork, get familiar with your rights as a consumer in the state, and be prepared to negotiate and argue hard.
Also important to note — half a year after purchasing the car, I still haven’t received my invoice for the cost of registering the car in Pennsylvania, which they were required to provide to me as per the terms of our contract, and frequent attempts to have them send it out have been ignored. Maybe I need to get a lawyer or the attorney general involved???
Shady, unprofessional, AND unlawful practices? Unlikely to ever come back.

I’ve been a customer of open road Mazda for a little under a year now after having moved from north to central jersey.
The prices are considerably less expensive than up north and the service reps have always been friendly and informative.
After a recent mishap with my Mazda 3 (I was due for new front break pads which included resurfacing of my roters and also got a set of new tires with an alignment) I ended up needing new roters completely because they became warped after having been roughed up by one of the techs in order to get them off. Understandable that things happen. However, the whole ordeal when my car was initially dropped off on a Saturday morning at 8 am did not get completed until Tuesday evening. It was needless to say a bit frustrating.
After speaking to the service manager, several service representatives and then finally the general manager, Leo, I was reimbursed a very fair amount for the inconvenience I was caused as well as the blips in communication along the way. I must say that both joe (service rep) and Leo were helpful in making things right for their customer.
Overall, I will definitely stick with open road as long as I’m in the area because their ultimate ability to resolve my situation fairly shows that they value their customers’ business. Customer service goes a long way with me, and despite the bumps along the road during my most recent service, open road made sure I left happy which speaks volumes.
Thank you Joe and Leo!

danny kim–
had a great experience! the sales and management helped me and my wife get into a cx-​5 with a trade in of a 2009 optima gave us a great deal! the cx-​5 sport is a super great car we are in love with it! even opted for the easy care since this will be our family car and help me get to my veteran appointments as well as family trips! thank you all of you at east brunswick mazda!

Brought my 2015 Mazda CX-​5 in today for my complimentary oil change. I was told that my wheels should be balanced, instead of saying ok I said no and brought it to my uncle’s body shop for a second opinion. He said they were good. He then checked my oil. I was a QUART LOW. I brought my car to Mazda at 1030am and then brought it to my uncles at 1pm. How can I be low on oil if Mazda just changed it for me? A free oil change at Mazda is not worth it. I will never bring my car back there.
He also had trouble getting my wheels off from the locks because he couldn’t find the key. When I called Mazda and asked about the key for the wheels Joe said well you should have it. I can’t give you a key. You can come here and I’ll look for your key. But there’s nothing I can do for you. Did you take it to someone else other than mazda? They probably lost the key.
I was never given a key for my wheels nor have I ever taken my car to a shop other than Mazda. I live 45mins from east Brunswick and do not have the time to drive back there so they can look in my glove box and middle console. I’m not blind, there is no key in either of those spots.
The way he spoke to me made me feel stupid, maybe he treated me that way because I’m a female. But regardless I didn’t appreciate the negative attitude from Joe.
I’ll go elsewhere from now on.

After doing some research I decided to buy a certified pre-​owned Mazda 6. My sales consultant, Voytek was pleasant and and really took his time in showing me and walking through all the models. This part of my experience was much better than the other dealerships I visited. I was on the border of buying a particular certified pre-​owned 2015 Mazda 6. I was able to negotiate a good price and made the purchase. I did have a few concerns that the used car sales manager, Rick assured me the service team would take care of. Mainly the car had a hollow jingling noise on the driver’s side towards the front whenever I hit a bump. I expressed this to Rick at the time of purchasing and he said «it doesn’t sound like anything serious probably just a clip that needs to be secured.» I didn’t worry too much about it since the car had a clean CarFax and was certified pre-​owned. A couple days later, I went to the service department who windshield had been broken! I was astounded since the car had a clean CarFax and was certified pre-​owned. How does this not get spotted by the team making that certification? How was this not disclosed to me at the time of my purchase? The noise was coming from glass that is stuck in the frame. The service team did their best and were very professional and friendly. They removed some glass, but the glass in the frame making the noise is «inaccessible.» So now I’m stuck with this annoying rattling whenever I drive on anything but the smoothest of roads.

Bought my Mazda3 here but that was back in 2013 so this review is about the Service Dept. Scheduled an appointment via phone, which was quick and easy. Went here to get my tire replaced. I bought the tires online and they came with road hazard warranty. One of the tires developed a bubble on the sidewall. In order for me to claim the tire warranty, they have to talk to a technician to verify the claim. The service department handled this process for me on my behalf even though the warranty was from a 3^rd party. This was a different experience for me compared to the tire shop near my place. As typical to all car dealerships, the service was pricier. But it was worth it for me for not having to deal with the 3^rd party tire warranty claim.

Went to Open Road Mazda yesterday (12÷29÷14) with my son to look at the CX5. After a pleasant test drive the negotiation for a price started. A price was agreed upon. My son started to empty out the trade in car and then the contract was placed in front of me. The vehicle was over $ 3000 more than the agreed price. The sales manager came out, immediately got rude, and told me that the original price was not the agreed price. I determined that they were dishonest and walked out. Stay away from this shop.

The least professional dealership I have ever been to. Stopped by to get quoted for a new mazda 3 and was surprised by their casual use of profanity and rude demeanor. He called me «dishonest» because I looked elsewhere for quotes as well then immediately apologized after I expressed that he was being rude for calling a customer a liar. I have never experienced any service of this low quality from the many dealers I have been to in my life. I cannot recommend this dealership to anyone and will go as far as to say that NOBODY should go here.
I am not the least bit surprised to see that every other comment here is also a 1 star. Go here if you like terrible service at a high price!

I bought a car from this dealer in 2012 and things went fairly well, so I was feeling positive when I received a letter from them about trading in my car for a new one. Although I was not going to purchase a car at the time, the offer was something I felt I should respond to. As it turned out the dealership was not only were dishonest, used false advertising, and treated me like I was a moron, they refused to rectify the situation even when I contacted the Mazda company. Unfortunately, the company could not force them to do anything due to Open Road being a franchise. This is the story:
I received a letter in August, 2014 letting me know they had to fulfill a demand by the end of September for used certain used Mazda models that were made in certain years. Mine apparently fit that bill. They were contacting those of us that bought from their dealer and were offering up to 120% of the «kelley blue book fair market value,» as well as up to $ 4,500 in added incentives to the new car. They were only offering this to those of us who had bought from their dealership.
I called and spoke to the sales manager (I believe his name is Jack) and set up an appointment. He confirmed that my 2012 Mazda 3i Grand Touring was one of the models they needed. I came in and was introduced to a salesperson whose name escapes me. We discussed what car I wanted and I test drove it (Mazda CX5). He asked me what I was looking for for my car. I told him I checked the Kelley Blue Book value before I left my house. My car is not «excellent,» but «very good.» The value was listed as $ 15,300. I told him that my taillight was cracked, but had an appointment at their dealership the following Saturday to repair it. I told him that the cost was $ 229 and that they could either deduct that or I would get it fixed before trading it in. He then explained that they needed to rate my car as «fair,» since they promised «fair market value.» I explained to him that «fair market value» is a term that is used as a description of what the value is in a fair market, not as a Kelley blue book rating. He was not sure. I then went to the sales manager and asked him about it. The sales manager did not give me an answer. I reiterated the definition of «fair market value,» but all he said was that he heard what I was saying.
They then took my car for the rating and used the «fair» rating based on the term «fair market value.» That value was $ 12,500. Then they put in an increase as stated on the letter which took my car’s value to close to. Then they began to deduct all the «damage» on the car. They deducted $ 400 for the taillight, $ 700 for a couple of spots for red paint (which a body shop told me later they could buff out for $ 50, since it was barely visible) and a few hundred dollars for some hole which they never explained to me (there is no hole on my car anywhere). This brought the value down to somewhere between $ 13 500 and $ 13,900. I don’t recall as they did not give me back the paper. I again explained to them the term «fair market value.» I also asked them why they were charging me $ 400 for a taillight that their own dealership was charging me $ 229 for. No one had an answer (although the sales manager went to check my claim about the cost of the taillight, but did nothing when he saw I was correct). I also explained that if they rated my car as «fair,» they should not take anything off as the description of fair included a lot more «damage» than my car had. Still no response.
I asked about the $ 4,500 in incentives and my salesman said he thought it was only for one particular model (which the letter did not state). When I continued to ask questions and no one had any answers, I decided to leave. When I got home, I called Mazda and told them the story. They made a record of the complaint and contacted the dealership who told him that if i wanted to negotiate with them, they still would. When the gentleman from the Mazda corporation related this, I could not believe it. I asked what they said about their misuse of the term «fair market value.» He said they had nothing to say.
I canceled my appointment for the taillight replacement and had it done by Pep Boys who did it for $ 171.75.
I have since received e-​mails from the dealership regarding service and advertisements for cars (although no more letters like I received). After each one, I wrote them back and said until I receive an apology for their treatment and dishonesty and an attempt to rectify the situation, I will not be back to their establishment. NO ONE has contacted me with as little as an apology. STAY FAR FAR AWAY FROM THIS PLACE. They are completely unethical and basically liars.

You could not pick a worse dealer.
Looking for a new CX-​5, but sales person too lazy to look around the lot for stock. They actually lost keys to car I wanted to test, and then I looked around and found the vehicle they said they had no stock of.
During test drive rep could only answer basic questions like if the car had cruise control and point out other obvious things. He knew so uselessly little about the vehicles and was so annoying in his «I’ll just make anything up» replies to my questions that I was ready to walk out. His obnoxious rushing to get to negotiation didn’t help.
Manager apologized for quality of help and explained that they only hire «idiots» due to low starting salaries. It made me very sad. Manager seemed competent but very bored.
Lots of public infighting between sales reps, profanity, nasty looks and comments. One rep scoop me up away from another and complained non-​stop about the «mentally ill» people who work there.
Wow.
Sleeze everywhere. I have much more to say, but I think I’ve said enough.

Stay away! I e-​mailed them for a quote on a mazda 3… the sales manager said he wouldn’t do the work of other dealers… just get your best price and bring it in and we see what we can do… today my wife and I went there to see their selection… they didnt have any on their lot and just one inside! I asked the sales person for a price on the package I wanted and he kept hesitating and I had to ask him again for a price? He said” Yes I can give you a price” then stood there and I asked again… he said «I can give you a price but if you want the best price I need a commitment!» HUH? I just wanted a price I said how can I make a commitment withourt a price??? SO we walked out!!! STAY AWAY! this is my second time trying to buy a car from them! HA the best part is that I am going to buy a mazda 3 AND a mazda 6 and trade in a mazda cx 7!!! OH well they lose!

Sales guys are nice. The management there are very unethical. The GM, floor manager and the finance guys all screwed me. Would not recommend this dealership to anyone, unless you are looking forward to getting screwed. I highly suggest you get everything in writing. Every detail because the finance guy will tare you a new a– (0) when you go to sign the paperwork. He makes up charges as he pleases. Doesn’t make sense when he tries to explain the charges. Talks fast and points here and there. MAKE SURE you look at the paperwork in details.