Crown Eyecare Center

Wow what horrendous staff. Fighting in front of customers. Non professional environment. They never called me to say my glasses were ready. I kept calling them to hear they didn’t come in yet. Finally after 3 weeks I went in and they had them. The guy said they were laying around for weeks. Only reason I go here is because its one of the few places covered by my insurance.

Well they advertise that eye glasses will be ready in an hour. YEAH RIGHT! My daughter picked out a pair of glasses that she liked and we waited three weeks and never got her glasses. They finally called and said that there was a problem with the lenses and have to reorder them and it would be another week or two. I called my insurance company and complained as the glasses were needed cause my daughter’s current ones got too strong. The customer service is terrible they never called back said my glasses would be ready later that day. But they told my insurance company it would take one or two more weeks to get them. They overcharged me and couldn’t explain what the charge was for.
I went to Walmart and bought glasses there. Much better customer service and they cover any breakage for one year with the kids package. Crown Eyecare wanted an additional $ 50.00 plan for a warranty there. I agree with Jessica W that this place is all about making money from the customer and not trying to accommodate them. I highly do not recommend them at all.

I was very upset when my glass lens broke, but what really set me off is when I dropped off glasses to be fixed on a Monday 1÷05÷2015, the idiot with the glasses (manager, if that’s what he is suppose to be) told me they would definitely be ready wed.1/7/15… (I need my glasses to drive, he guaranteed I would have them)… Well today is 1÷17÷15 and I still don’t have them. I was even told on 1÷14÷15 they would do a different lens to come in sat after 2pm, before I went I called and the same idiot told me the def would be here Monday 1÷19÷15 the latest wed.1/21/15. I am so pissed… Does this idiot not realize Mondays a holiday… I will get my glasses and from now on go to another eye care place… I wouldnt bring my dog here that is how bad the service is.,… Oh yes did I mention I paid for them already in full… I think I need to call my lawyer… If I get a ticket for not wearing glasses crown eye care will pay it.

The Doctors are frustrating to deal with. They are all very young kids out of college without much experience. Their machine is constantly fogging up so there is no real way to see the letters on the board. I have found that after multiple refractions of my eyes that I still can not see well. I had enough of this place when (I should note I have been wearing contact lenses for 17 years), I ordered contacts from them, and I actually saw the pricing book they were using. I saw how much my lenses cost per box. I have astigmatism so it costs more money and I absolutely saw the correct pricing. She even pointed it out to me in the book. I went home to discuss the cost with my husband, looked online and saw there was a rebate. Well I decided to pay the extra money to the Dr. office because in the past I have noticed that the Dr.‘s will give you little perks for this stuff. Well, after she took my Credit Card info on the telephone, the girl at the front desk called to tell me that the pricing was wrong and it was going up by $ 10. per box. I told her that I wanted to know where the pricing came from and she told me that they legally didn’t have to disclose that. Prior to this I purchased $ 600.00 in glasses for myself and 300.00 worth of glasses for my daughter a month earlier. I decided I would purchase my lenses online instead. This place is all about making money on the customer. I have noticed that the Dr.‘s dont’ last more than a year and I have never seen the Dr. who is the owner ever. I had been a patient for 3 years but because of their willingness to nickel and dime the customers, I decided to leave. Don’t recommend at all.

Extremely irresponsible and incompetent receptionists! Worst customer service ever.
Suppose to check the eligibility before the appointment, but they did not. Confirmed the appointment one day earlier, but only remember to check when I was there. It looks like that they don’t know people at different place have different working schedule and there is always a chance that no one answers the phone. Even told me there was a fitting fee for the same contact lens that I have worn for four years.

Worst customer service ever. Noone is competent there. The receptionist charged me 98 dollars for an eye exam when my copay was supposed to be 50. When I brought it to the girls attention she acted like she was doing me a favor to fix it. Overall, I dealt with 3 people and they were all rude. The only polite person was the doctor.