AT&T

The retail associate, Dell, that I dealt with at this AT&T location was incompetent and lazy! Instead of investigating my account further, he prematurely decided to write me off as trying to pull a fraudulent transaction. I spoke with business care and they took a look at my account and could not see why this retail associate would deem my addition of a line to our family plan as fraudulent. The business care rep stated that it could have been because the retail associate did not fully log out of the prior person’s account before logging into mine. I tried to clear this misunderstanding with the store manager, Kim or Kimya, and she informed me that Dell already called her about this the previous night. Not only did she not want to hear what I had to say, she pretty much cut me off then proceeded to hang up after smugly saying «Thank you, have a nice day» in a sarcastic tone. Needless to say, this store manager was VERY unprofessional and was not objective at all in the matter. I thought that if you work in retail, you need to have a certain level of professionalism and kindness to customers. I guess they didn’t receive this memo. Go to the AT&T in East Brunswick Mall instead. The representatives are much more friendly and helpful! A tip to everyone out there, if you don’t like your job, get the necessary education to be able to obtain one that you actually like. Then maybe, valuable customers wouldn’t have to experience this lack of professionalism from retail workers.