Budget Rent a Car

Worst place to rent! While returning the car this is the second time that happens. No one is at the return section. They make you go inside to check out while there is a huge line for people checking in. Other companies have there return agents right when you arrive. While is it always empty for budget and Avis??? Bad bad customer service. Will never use again!!!

I was a little leary after I read the reviews on Unilocal about the Budget at BOS. I had already prepaid for our rental for over the Christmas holiday, months in advance and I could not even come close to finding another price even close to what Budget offered us.
We got the shuttle from the airport to Budget in the Rental Car Center. As previous reviews have stated, Budget was the only one with a considerable line. We were probably a good 15+ people back and no other rental companies had a line at all. This made my stomach drop. However, they had the Avis/​Budget lines as one big line and had a good 6 – 8 people working the desk. It only took 20 – 25 minutes to get through the line. That made me feel a bit better.
The guy behind the desk was pushy about the extra insurance, the EZ Pass, etc. My Husband finally got fed up with his questions and just said, we want nothing extra, we have already prepaid, that is all we want. The guy finally got it and I made sure my Husband looked over everything he was signing, to make sure the guy didn’t charge us for extra. All went well there. Declined was listed under everything on the paperwork. When we got to the car the EZ Pass box was open. I made sure to close that, as we were only going to be using tolls coming to/​from the airport, as we were heading to Western MA to visit family.
We ended up with a Nissan Altima. It did have a dent over the rear passenger side tire but it had already been marked. I made sure to take a picture of it myself, just in case and we were on our way.
As a side note: when I prepaid, i had requested a child car seat, as we didn’t want to drag ours from home. However, after dealing with a really crappy rental car seat in September (different city/​different rental car company), we decided to bring ours with us and cancel the car seat we had requested with the car. We called Budget and they said since we had prepaid, they couldn’t do anything about the refund until we returned the car.
When returning the car, it was easy to find where to drop off the car. Signage in to the airport was just fine. They had staff in the garage looking over the car/​mileage, etc… and just printing out a receipt, so you didn’t have to go inside and wait in line to do the return.
After getting home, we did have the refund for the car seat back on our credit card and no extra charges for insurance/​EZ Pass or anything. So we had a good experience and would rent from Budget at BOS if we ever fly in to BOS again.

It is a little tricky to find what shuttle bus to take when leaving the terminal. Eventually I figured it out. I have been pretty loyal to using either Budget or Enterprise.
My main complaint is that I wanted the Ford Escape that I reserved but instead I got a Hyundai Tucson. It’s not a bad car but I prefer Ford’s since I am more familiar with them and their instrument panels. I had a similar problem when I went to Arizona. I guess they gave my car away to someone else.
The person I checked in my rental car with was very polite and even guided me in the right direction to get to the terminal shuttles. The staff is really friendly especially the handlers of the vehicles in the lot.

While they were fast on the issuing of the car, the return is a «special convenience fee» nightmare. The MassPort airport authority tacks on bullshit fees for renting cars at Logan that aren’t just for the in and out days — it’s for the entire rental when you’re not even on the property. There’s also another fee just for renting from Budget, which ought to be included in the daily rental charge as a part of doing business.
And finally: I got a $ 16.75 «convenience fee» for e-​tolls because I got off the MassPike and made a u turn because I was going the wrong way. So I was charged $ 2.85 for the U-​turn PLUS a $ 3.95 per rental day charge eventhough I never crossed another toll plaza again during my trip. This I disputed with Citibank Mastercard and had it reversed.
Sneaky and underhanded. But MassPort just figures since it’s mostly business doing the rentals, they’ll somehow pass it on to all their customers.
Buh-​bye!

I found the staff here really snappy and just not as appropriate. I had already been on a cross country red eye flight and this wasn’t my first choice of chores first thing when I landed. I understand that they staff here don’t have the most fun job but they could have been a little bit more gracious.

The customer service agent at the counter added $ 44.76/day insurance without asking me first. I rented cars many times for many years now and this has NEVER happened with any other company. This review is based on from my recent experience renting a car at this location in late October 2015.
I went on a recent business trip to Boston and wanted to rent a car at BOS airport. Enterprise and National were booked full, so I picked Budget randomly. Everything went smoothly at first. I went on Budget’s website, reserved a car, and printed out the reservation document that quoted $ 294.01 for 4 days. After I arrived at BOS I went to the Budget counter, presented my document to the customer service agent, made some small talk where he informed me about getting EZPass, and was presented with screens of prompts for my signatures. I signed them, wanting to get out of there since there is a coworker waiting for me. Big mistake.
I went back to return the car 4 days later, only to find that I had to pay $ 501.43 instead of $ 294.01. Reading further I realized that on my bill they added Loss Damage Waiver and Supplemental Liability Insurance for $ 28.99/day and $ 15.77/day respectively. It turns out the customer service at the counter, at the time of my check-​in, added these 2 items WITHOUT TELLING ME. The prompt asking for my confirmation was in the middle of a series of other ones so I did not catch it.
Of course I am partially to blame for not reading 5 prompts asking for my signature after signature after a long flight while coworker and I were starving and wanting to get out for dinner, but I believe the customer service agent DELIBERATELY did not tell me verbally that he added insurance to get commission or something.
What a disgusting practice. I urge you not to do business with them unless you absolutely have to. And if you have to, do NOT trust them and read everything before you sign, doesn’t matter if there’s a line of 200 people behind you or not. I filed a BBB report regarding this incident and was refused refund because I actually signed the contract. I am sure what they are doing is legal, but legal doesn’t mean it’s right. That is why I am leaving this review.
And I guess to be fair, car was clean and worked fine.

Tuvimos un problema el nuestro viaje a Niagara con el coche que alquilamos en la desastrosa sede de Budget del aeropuerto de La Guardia, en New York y en esta sede de Boston pudimos cambiar de vehículo sin ningún problema gracias a la gentileza de sus trabajadores y del encargado de la sede.
Si todas las oficinas de Budget trabajasen igual de bien que esta, seguro que sería una gran empresa de alquiler de coches.

Rent a car locations don’t get a lot of love on Unilocal.I found the service both quick and very helpful (informative).
The Chrysler 200 had just over 6,000 miles, nicely equipped and drove super nice. No issues at all.
Make sure to pay for the EZ Pass if you plan to drive any distance in New England. We drove north to Vermont over to Maine and down the coast to Virginia. The EZ Pass save us a ton of time and maybe even a little money.

I rented a car from Budget Avis in May. Budget and Avis share the same car fleet but I rented from Budget. It was a disaster. They basically ran out of cars. Couldn’t clean them fast enough. The manager, Libiba, was extremely rude and lazy. She kept asking her employees of they were okay but never bothered to help. She could have been outside cleaning cars. I realize now that cheaper is never better when it comes to car rental. Because everyone else is renting from the same location. What a waste of an hour and a half. And to think. I took the train from Boston to rent here because of the price. I didn’t need a car in Boston, but rather when I was heading toward the Cape.
I would have posted sooner but I moved and just found the map with Libiba’s name on it. I wanted to include her name in this because she should be reprimanded for her rudeness!!!

EXTREMELY DECEPTIVE PRACTICES — They ask you verbally for preferences and then have you click through a few typical terms of agreement with no prices quoted. THEN they print out the papers with that electronic signature on them, but fold them up and send you off.
I was charged for $ 150 insurance that I’d said NO to twice. When I complained, they all said (rudely, too), «Ma’am, you SIGNED.» Well, yes, but I signed an electronic screen with none of that showing and I trusted her to be a professional. You know what the rep said to that? «So, you’re saying an electronic BOX tricked you?» WOW. GREAT customer service, Budget. Deceptive on purpose and then they try to make you feel silly and at fault. This is a seriously terrible business. She even tried to tell me I did a self check-​in. There was a woman right there checking me in and handling everything! She sent me to the wrong place in the garage twice and the second time I just wandered around looking for the license plate after seeing the war wasn’t in the referenced spot AGAIN. She’s a human — she makes mistakes! I’m a human! Help me out and be a little nicer about it!
They won’t admit they were deceptive and act like I’d neglected to be careful, but those papers print out AFTER signing. They know what they’re doing and they are rude because I bet it happens all the time. Do not go here.

When I rented the car here I told the service agent that I don’t need insurance. He acknowledged that but he put it on the agreement anyway without informing me. When it was time to sign he went over the extra costs of the upgrade and he was very cunning in diverting my attention away from the «accepted» portion for the LDW on the agreement.
I didn’t notice it so I signed. Now there are some clever people here that will say «why don’t you read your agreement?». Well, I told them no insurance so what is so hard to understand about that. If the agent still put it in the agreement and tries to divert my attention I call it a scam. Once you sign you are done. Too bad. But they have a responsibility to the customer to be as clear as possible to any extra charges and Budget is not

I booked them online with a quote of $ 294, we ended up going there with a quote of $ 900 because they charged an average miles of 185 miles a day. WHAT?! Then we asked for coverage because driving in Boston, you never know when the parking and double parking, etc. and that really spiked our price up.
Also, days later, we saw that they charged us $ 25 for tolls. We called them and told them that we paid all the tolls we went through and they said that there was one we didn’t pay for. Which is absolute crap! Such liars and they’ll take every penny from you they can and lie about it!
They gave us an «upgrade» and the car was bigger, but it also meant it needed more gas sooner too because it was a gas guzzler.
Thanks for nothing, Budget. Don’t call yourself Budget if you’re going to charge us more than other car rental places.

Incompetent, unhelpful, rude. Pay the $ 20 more and go with any other company. Not worth the stress.

Cheap price. Purchased on Priceline for 16 dollars a day before fees for a midsize car. Unfortunately, I will not get an hour of my life back of a much needed vacation. My first time using budget, and I won’t use them again. In fact, probably won’t use Priceline name your own price again at fear of ending up with budget. The other rental car lines were not nearly as long as ours. They have kiosks or if you have prior reservations you can skip the line and go straight to your car.
It’s 2015, use technology to your and your customer’s advantage.

They need more staff desperately. The line was 50 people deep on Saturday morning. While standing in line I made a reservation at Enterprise — no line and it was $ 100 cheaper for my weeklong rental! Logan Airport is the worst in general but it’s convenient that all the car rentals are together so you can switch like this.

Budget is literally the worst car rental company at Logan. I unfortunately had to endure their poor performance twice because I advanced booked 2 trips with them. After the terrible experience I created a email alert for myself so if I ever accidentally book them again by forgetting what a terrible experience budget was it will remind me so I can cancel my booking.
I timed how long it took them to give me my car once I got to the register: 5min 43 sec. This was after I I gave them my booking number immediately and told them I wanted no upgrades or insurance. Probably why the 2 people working there took 35 min to work through the line in front of me.
I have attached pictures demonstrating they are the worst car rental in terms of waiting. Book with Alamo.

Just… wow. if I could rate them negative-​six-​billion stars I would. How can they be so awful and still actually remain in business?
I got to the Rental Car Center at Logan at 5:00 p.m. The Budget line had about 50 people in it. None of the others had more than one or two. It took an hour and a half to get through the line. Its not just that its a long line — I saw some poor people at the counter taking 15, 30, 45 minutes to complete their rental transaction. Mine only took about five.
I will never use Budget again as long as I live.
Update — unlike the experience of the «other reviewer» (Tri L who must be a paid reviewer/​shill) the drop-​off was also bad, not as bad as the original pick-​up but I still had to stand there about 15 minutes watching people who arrived after me get randomly checked out before me. ALSO — this is important — their prices are no better than any other agency. Just go to any site like kayak or cheaptickets and search and see for yourself.

Why are so many people here not reading their contracts before signing them? Was worried about all the bad reviews, but had a completely normal experience lately so figured I would share.
For a weekend in Boston, Budget was by far the cheapest option. I booked through Priceline (not Name Your Own Price) which was cheaper than booking directly through Budget. No money down, free cancellations. Checked back a few times after initial booking, and after a few cancellations/​re-​booking, got a price of $ 80 for Friday-​Sunday for an Economy car.
I figured the line would be long since their price was by far the cheapest, and sure enough, there were about 20 groups in front of me after shuttle drop-​off (BTW, the Budget Rent A Car is located in the same giant car rental complex as every other car rental agency at Logan). Fortunately, there were 5-​people working the Budget desk and an additional 3 – 4 at the Avis desks who were checking in Budget customers when the Avis line was empty. It would have been an absolute nightmare if there weren’t enough people working, and looks like that has happened to people before (which I why I also carried a more expensive, back-​up reservation through Alamo just in case).
After about a 20 min wait, got to the desk, handed over my reservation confirmation, answered no to LDW/​insurance/​gas package questions, and took a couple minutes to check the contract. The contract CLEARLY outlines my refusal of all additional insurance packages. Not sure why this has to be said out loud, but read your freaking contract before signing it.
Was offered a Ford Focus sedan which I happily accepted. Car was in great condition and had no issues with it. Drop off was a breeze, pulled into garage and got checked-​out immediately. Walked to shuttle and the weekend was over.

If I could give zero stars I would. Rented a car for 184. Stuck in traffic 5 hours and missed the drop off window by 45 min. Charged for ENTIRE extra day. Not happy to say the least.
Called «customer service». Not sure what service is being offered here but it certainly is not to help paying customers such as myself. The woman explained that I’m being charged a full day because I dropped off the car 45 mins too late and that she was unwilling to help in anyway.
Not asking for any handouts, prorate that 45 min and charge me the the approx $ 2.70. Happy to pay.
So just felt you should know you have now lost a customer due to your lack and inability to Service your CUSTOMERS.

Just no. I should have read the reviews but didn’t. The only bonus is decent prices which is why I’m not giving one star. The line was almost an hour long when other rental car places had none. Shame on me for not using fast break. The first car we got was a black Impala with a flat tire. Awesome. Returned it for a red Impala that was equally ghetto and out of date. Lots of scratches and dents. Maybe I’m spoiled but neither car had some of the basic automatic upgrades that make traveling easier like USB ports and blue tooth. Will use Avis next time.

Been waiting in the line for over an hour and there are 10 more people behind me. Budget, you offer great prices but f**king employ more people!!! Your service sucks BIG TIME. You hardly have any courteous CRs. Definitely my last time at Budget.