Alamo Rent A Car

Avoid this company and especially this location, the rental car was fine, however the sales person at the desk misrepresented their car insurance policy as $ 39 total for the week and it actually was $ 39 A DAY!!! The lady just asked us if we wanted insurance for $ 39, and come to find out they have 4 or 5 different insurances and she signed us up for all of them with inaccurate verbal representation. We got an unexpected bill for $ 592 on top of the prepaid $ 500 for a Camaro for one week. Well we got all the way back to California and then called them on this bill, and when calling in several times to dispute the charges all I could get is Indian speaking people that act like they cant understand you or help you, and refer you to the Customer Service, where I spoke to a Jay who was helpful but promised a call back regarding the issue but its been 4 days and still no call back yet. They pretty much talk a good game, get you to sign and keep your money and don’t call back and act like they don’t understand you.

We rented a car on 8÷3÷15. The Car rental location conveniently located near airport terminal. The staff memebers Dominic and Kyle were very attentive, professional, and kind. Dominic was very helpful and encouraged us to pay $ 20.00 for the gad
get that prepaid our toll. It was well worth the investment, because we passed numerous toll tunnels/​bridges along our travels. We were told that the ticket for crossing without the gadget could be as high as $ 50.00.
Kyle was nice by letting my 7yr old pick our car. We rented a dodge charger. It was very spacious and comfortable.
We will be back again.

I was 10 minutes out of the garage when my rental car suddenly slowed from 60 mph to basically stopping on 90 West. I was fortunate to get to the shoulder without getting hit as it was rush hour. I then called the 800 number where I sat on hold for 15 minutes till someone picked up. The rep said they would send someone to pick me up and take me to my destination and she sent me to a concierge to set up my pickup. The person I spoke to said he needed an exact address to pick me up. Not sure how you can give someone an address on the shoulder of a major highway. He then said he could send a cab and I said anything would work at that point. After 30 minutes of sitting on the shoulder of a major highway, the cab picked me up and I was charged $ 51 for the cab ride the Alamo rep said they would pay for. I then called back and waited another 10 minutes to get a rep who said I would need to be at my destination for 2 hours and they would bring me another car. Since I had other places to go, I told her I would call back later. I called back at 3pm and the rep told me they would deliver my car to my destination by 4:30pm. At 5:15pm and with no car in sight, I called back and another rep said the car had just left the airport. I told her I would be at my destination another 30 – 45 minutes and that I would just leave if he wasn’t there at that point. I then asked about a refund and the keys I had for the car that broke down and she said she couldn’t authorize a credit and I would have to go to the counter at the airport to speak to someone. The car finally arrived at 6:15pm when I was leaving my destination in a Über and found out that they downgraded the car they gave me.
When I got back to my hotel, I called customer service who said she could only authorize a day credit and I would have to speak to them at the airport. How nice of them to give me a credit when I didn’t even have the car for most of the day and spent $ 130 on Über and cabs. I will never use Alamo again because if you do have an issue with your car, you will be on the phone at least 2 hours speaking to people who just apologize but can’t help you.

If I could give a zero I would. We went to pick up our car from the garage around 1am and when we entered the garage I noticed a strong smell of gasoline. The attendant was real quick to give us the car, even bypassing the walk-​around inspection that usually occurs. The windows in the car were all down and the smell of gasoline was still present. Having thought the smell was from the garage we were happy to get out of there as quickly as we could, but when we exited the garage and had the windows rolled down the smell grew stronger. We had a 45 minute drive to Lowell where we checked into our hotel and when we unpacked our suitcases noticed that our clothing now smelled of gasoline.
The next morning we called the roadside assistance and they advised us not to drive the car as it could be a dangerous hazard as the trunk smelled of gasoline and gave us the address to a nearby Enterprise to trade the car in. Sebastian at Enterprise was nice and made a guess that gasoline had spilt in the trunk and said it should still be checked out by a mechanic. He did the best he could, but unfortunately, there weren’t any cars to trade us until the 6pm return time so there went our entire day (the only free day we had as we were there on a work trip). He gave us a car with less than a quarter tank of gas and told us to notify them upon return that we wouldn’t be charged to fill the tank.
When we went to return the car a few days later we were charged for the tank of gas and the full 4 days. We asked if we could have the first 2 days reimbursed as we had a defective car and they said yes. However, the woman checking us out didn’t know how to do the transaction in the computer and called what appeared to be her supervisor. She said the transaction went through but that she couldn’t produce a receipt.
Unfortunately, when the bill came we were charged the full amount including the gasoline. I called customer service and she was able to reverse the gas charge but said that we would have to call the Boston Logan Airport location to reach a person about the changes. When we reached someone again we were told we would get the full 2 days reimbursed $ 37 each day for a total of $ 74, when that didn’t happen we reached Katherine C. Cynewski on June 25 who said she would adjust the credit to $ 45.31 on top of the credit for the gas and that customer service was their main goal. When I received my bill, I was credited for the gas but only credited $ 23.61 for the two days of inconvenience. We have emailed her on June 28 and July 16 and left a message on July 26 and still haven’t heard back. Now we have an additional overdraft charge on our credit card as we were hoping to get the credit by the due date of the bill.
So not only did we get a car that reeked of gasoline, tainted our clothing, gave us a headache, caused us to lose a full day of our trip, but we are still dealing with the hassle of calling and not being credited the rightful amount a month after the fact. For a big company like Alamo (owned by Enterprise) I don’t think we we’re asking for too much.

When I picked up the car it was gross, old food in the council, the dash was so dirty I could write my name in it. Three of the four tires were dangerously over inflated (65lbs) and the fourth had a slow leak. When I called Alamo customer service about the leaking tire Alamo suggested the I drive an hour and a half to exchange the car or buy a new tire as my expense for $ 125. Finally when I made it back to Boston the on site manager made it right.

We had booked a midsize and payed for that since forever back. At the desk this really pushy and unpleasant person who was totally unclear and confusing for us started talking about upgrades, extra insurance, tolls etc. We said no thank you, we just want the midsize we booked and already payed for. In Alamo that apparently means: «fullsize elite for an extra 10,99 $ a day!» Yay more money for us!
The most crazy thing is that I was given a midsize car, although they scamed me to pay for a fullsize elite. I went back to the booth when I by a coincidence checked my account and saw a lot of my vacation budget was missing.
246
dollars were taken from my card and I have still not gotten them back after 4 days. Contacted support without reply for a day, contacted again. Wrote on Facebook.
Got different answeres from 3 – 4 different people. Still don’t know when my money will be back. Just know that noone I met or talked with on Alamo has been clear with me about anything. I feel pissed of and robbed

I was roped into getting the toll pass with the promise of it saving me as much as I spent. You rent the pass for $ 20 and I was told that I would easily spend that on tolls in my week of rental. I only used $ 4.50 and was billed the $ 5.50 as well as the $ 20. What did I get it for if I still have to pay the toll anyway? Ridiculous!

After our previous reservation got cancelled by Payless Car Rental, we went to Alamo for a rental. We were checked in immediately and accommodated well. One of the managers, Ergie (not sure if I spelled that right), was very professional, friendly and quick. He had us in a car in less than 10 minutes. It was a great experience, which I’ve never had with a car rental place. I will definitely choose Alamo in the future even if it’s a bit more expensive than the other guys. Customer service is worth it!

All was fine the day we got there. The guy at the desk was nice, the SUV we had reserved was there and it was a beautiful car. My issues were that the guy who helped me had asked if I wanted to purchase a toll pass and proceeded to tell me that I wouldn’t have to stop and pay the tolls that I would be prepaying the tolls by purchasing the pass and that where I was driving to had a lot of tolls and some I wouldn’t be able to stop and pay at them anyway, so I agreed to buy the pass. I just checked my CC statement and saw an additional fee of $ 25 taken out for tolls on top of the $ 20 I paid for the pass. I called them and they said oh well the pass is just to get you through the toll without having to stop, you still have to pay the tolls… total rip off. Had the guy not told me it was prepaid I wouldn’t have gotten it. Another thing I had an issue with was when I returned the car 7 hours earlier than I was supposed to they tried charging me for an additional day. When I asked the lady who took the car from me she just said well that’s the price, so I went back in to the reservation counter and asked about it and they didn’t have any excuse for why they tried charging me and ended up refunding me the additional day. I’ve never had issues like this before when renting a car, so just be careful with them and check what they’re charging you.

They were fast, courteous, and gave me an upgrade for no extra cost. Offered me a free EZ pass for the freeway and didn’t charge me for gas. I guess the agent liked me. :) Dropping the car off took only a minute and I made it to the shuttle in no time at all. I will be renting with Alamo again!

Wow. Let’s just say the kiosk worker really didn’t want to be there. She made no eye contact, gave curt answers, and didn’t try to help at all. Tried to upsell me on insurance by simply saying you want basic or advanced coverage? Uh, how about neither? Getting the car and dropping off the car was simple enough. Too bad she left a bad impression.

SMOOTH! From picking up the car at arrival to dropping it off for departure everything was seamless. I love the automatic check in at the computer kiosk and when we returned the car the gentleman was there immediately to check the car in. Well done Alamo! We’ll be renting with you again.

Alamo is pretty sneaky. Maybe I’ve not rented enough cars in my lifetime and maybe I expect things to be as straight-​forward as possible but clearly we did not go to the right place for this. Alamo, also known as National since they seemed to share staff and check-​ins, had a good deal going on Hotwire. We paid up front for gas (Maine gas anywhere was more expensive than Boston, so we thought we got a good deal) but we were not told you always pay for a full tank of gas whether or not you pull in with a full tank already, as we did! Additionally, we paid for an economy car but they were «out.» Now I see this seems to be a scam/​thing, so they upgraded us for free… They failed to mention they automatically charge you for a larger tank based on class. The car we got maybe held 14 gallons and they charged us for a 20+ gallon tank. When we noted this they said this is how it is in their system and they can’t change it, despite arriving with a full tank. Also when you pull in, there were a series of «airport taxes» and random fees and service charges we didn’t expect amounting to $ 70. This, in addition to the «final bill» you paid when you’re initially signing for the car.
So, all in all they were super nice when we first got there, with the car upgrade and attentiveness at 2am but when we pulled in, we went to two different people and both basically said, I can’t help you with anything. So, don’t come here if you can help it. The reviews for some of the other rentals are higher and we should have checked before booking. We won’t rent from them again as we were so disappointed.

BE CAREFUL when dealing with the Alamo desk. I felt they were tricking us. Most of the time they DON’T have the «standard“cars in the lot. They’ll run out of them. Leaving only the full size and suv cars. They will have to give you a full size anyway because they’ve over sold the standards. But, they’ll try to charge you for it. Ask to see the lot before you decide to pay extra for a full size.

Jetlagged and tired is a vulnerable moment. The sales rep had no problem recognizing our lack of sleep and general tiredness and act upon it, in a bad way. He made it look like we got an upgrade for free (we didn’t), to suggest we take the refueling option since it would prevent us from paying from a full tank (it didn’t, we actually delivered the car full AND got charged for a full tank) and finally there were some extra options in the contract we didn’t need.
Way to go and scam people into extra costs when they’re tired from traveling. Great job… Not coming back here.

I wish I could give it zero stars!
they over charged me a week, this was in Feb and i still have yet have a manager call me back. I left many messages and stop to staff that said their manager will give a call back. Terrible place. DO NOT rent. There are other cheaper places right next to it at that.

Left my camera, in the back seat, didn’t notice it missing till I got to Chicago, I tried to call them, a few times, no answer. I called the next morning, the agent said no one turned in a camera, the car went out 2 hours after we dropped it off, going to Newark, I would have to wait till it got dropped off, she put a hold on the car, so it won’t go out. I called the Newark office, the agent said the car was there, but know camera, I asked her to check the back seat, she said the car is in service and it was closed, so I called the next morning, no camera. So the agent in Boston stole my camera.

Terrible customer service, extremely pushy agents who don’t make the breakdown explicit while providing the contract. So do be sure to double check what other charges may be added on. I have rented cars many times and have never had to deal with an experience like this with the agents.
That said, the checkin/​checkout was efficient, albeit us having to choose from a very limited option of cars.

I am continuing to experiment with different rental car companies on non-​business trips. After less-​than-​satisfying experiences with Fox and Budget in the last couple of years, I tried Alamo this time. Their costs at the Boston airport seemed decent compared to some competing firms.
I’m giving them five stars mostly because they did nothing irritating or (unpleasantly) surprising. There was virtually no wait at their counter, they didn’t do much of a hard sell on unneeded insurance of buying gas for the return. They did provide the electronic toll-​pass device at what seemed a reasonable price. They even give you a nice option of vehicles within the range you reserved. They just pointed us to a row of 4 cars which were all waiting with the trunks open and let us choose whichever we wanted.
I realize there may be variances in locations, but this experience will make me much more likely to deal with Alamo next time.

I have tried avis, hertz, budget etc etc. I love this Alamo.
It is not busy. They have a great selection of cars. The service is always cheerful and friendly.
I got a ford flex this time and was blown away by this funky machine.
My only complaint is that they charged me for filling the gas tank $ 68 bucks… when I just had filled it back up… either the attendant was ripping me off or stoned.
I phoned and I think they credited me back. If they dont I could change my review!
none the less alamo is really good… just check your receipt when you leave